About us
Business highlights
21 years of trusted experience
Services we offer
Amenities
Warranties
YesAccepted payment methods
Reviews
2.73 Reviews
Showing 1-3 of 3 reviews
amanda M.
06/2015
pool cleaners
 + -1 more.
Description of Work: This company installed a beautiful, large above ground pool for us two years ago. The gentlemen who came to the house for the installation were great, however, the office staff were somewhat rude and condescending. Just recently we experienced problems with the pool pump. My husband was out of town and asked if they could come to the house to check it out. The gentleman on the phone said he could be out the next day. The following day we received a call from an office staff member to schedule the appointment. My husband told her the gentleman said he would be out that day. She stated that no one goes anywhere without her scheduling them first and then went on to tell him they were booked and he wouldn't be out for close to a week. My husband told her to forget about the whole thing. When he came home he contacted another company that took care of the problem immediately. It was the last straw and we have now switched to another company for our pool needs.
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Diane H.
05/2015
billiard table sales
 + -1 moreThis is NOT a pool and spa business I would ever refer to anyone. Elko Spas Billiards & Pools installed a pool for us last year and over the winter the pool began to leak, approximately 3-4 inches an hour. They could not do anything over the winter so they instructed us to shut down the pump. As weather got nicer I made several calls to Elko with no return calls. When Elko Pools did finally contact us...I was told on several occasions to refill the pool as it was getting very low yet again, Elko pools then tried to convince me the loss of water was due to "evaporation". Owning pools for over 30 years I kept explaining to owner Kimberly Elko that it was NOT evaporation. In only a 3 day time frame we lost 3-4" of water which is more than what we had evaporate in last years entire season. Again, numerous phones calls were made, appointments were made and several times Elko Pools never showed up. When I called to see if someone was coming I received excuses of why the no show. Twice the pool has been emptied, at Elko's direction, and the problems have still not been corrected. A crew came and patched two holes but the pool continued to leak at the same rate. After MONTHS of dealing with their lack of customer service I still have a brand new over priced pool ....that's still empty.
Description of Work: Initially installed a pool for us in 2014
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$6,500
Donald G.
03/2015
billiard table sales
 + -1 moreunknown
Description of Work: Reaired our Spa. I only wish we would have purchased our spa from them in the first place!! Service was excellent !
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Yes, I recommend this pro
$150
Contact information
4718 Highway 17 Byp S, Myrtle Beach, SC 29588
http://www.elkospasandbilliards.com/Service hours
Monday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
9:00 AM - 3:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
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*Contact business to see additional licenses.
Service Categories
Billiard Table Sales,
Pool and Spa Service,
Billiard Table Repair
FAQ
Elko Spas, Billiards and Pools is currently rated 2.7 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM
Elko Spas, Billiards and Pools accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Elko Spas, Billiards and Pools does not offer free project estimates.
No, Elko Spas, Billiards and Pools does not offer eco-friendly accreditations.
No, Elko Spas, Billiards and Pools does not offer a senior discount.
No, Elko Spas, Billiards and Pools does not offer emergency services.
Yes, Elko Spas, Billiards and Pools offers warranties.
Elko Spas, Billiards and Pools offers the following services: pool table repairs, pool table covers, pool table moves, hot tub repairs, hot tub moves, hot tub parts, hot tub service, hot tub maintenance, spa repairs, spa moves, spa parts, spa repairs, spa maintenance, above ground pools, pool service, pool repair, gameroom furniture
Contact information
4718 Highway 17 Byp S, Myrtle Beach, SC 29588
http://www.elkospasandbilliards.com/Service hours
Monday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
9:00 AM - 3:00 PM