Pleasant Computer Repair

Could not have been a more pleasant and professional experience

Marc determined that it was not the computer having the issues as much as it was the forced upgrade to Windows 10 from 7. He re-installed Windows 7 and blocked it from upgrading again, and restored all files as they were before. I had talked to the squad at the big box store and they told me what all steps they would require in order to do the project. With Marc, he just did his job without any red tape, and additionally added a new hard drive. This saved me from having to buy a new computer, and all was done at a fraction of the cost. I cannot say enough about how good Marc and his company Pleasant Computer Repair is. Fantastic!!

We had an electrical outage and when the electricity came back on the router and the modem were no good. He deleted my antivirus software because I didn't need it. Because of that my computer is running a lot faster. He was the only one who actually answered the phone when I called. I needed him to buy the router, and he suggested a lower cost router but I have a little more complicated WiFi problem and he told me what to buy. I told him I did not want the cheapest because that is what he suggested to buy. I told him I have a long house and I have trouble getting WiFi through the whole house. So he bought the next best thing up. He called me up at the store to tell me what my choices were. He was just totally responsive to my concerns.

Extremely well ! Highly recommend!

They're fine. 

You can't get into his work space, he'll either come to your house or meet you at a mutual site.

He does not work on the mechanics of the computer, so if you damage the case or something that's not his thing.

He fixed my problem and did it fairly quickly and gave me some good advice.

.

unknown

Mark arrived on time (even on a Sunday). He's very flexible and can provide services around the clock, which is very convenient since we both work. In about 2 hours, he replaced the old router, set up the new wireless network and set up a new Lenovo ThinkPad laptop. He installed free antivirus software and gave me a tour of Windows 10. Mark is very knowledgeable and his fees are very reasonable. We'll keep using Pleasant Computer Repair for all our computer needs.

They did a very good job.

Very satisfied.

No issues.  Tech was pleasant, knowledgeable and timely.

Mark was great -- he was very responsive and kept us informed on what was needed to get done.  We will definitely use him again.

unknown

unknown

Marc contacted me immediately.  He was personable, ready, willing, and able to help.  He offered to come to my home, but was amenable to meeting me anywhere locally.  He was easy to work with, quick and extremely adept.  Unbelievable service and professional adviser.  He went out of his way to make sure his service was exceptional.

I liked the guy from the company and he was good. His price seemed reasonable but I do not remember how much it was. He seemed like a nice guy but his office was a little weird because he is in an office where he shares a secretary with a bunch of other companies, so you do not ever really go in his office. You just go in a company that is shared, which is an interesting concept. There is a whole bunch of companies there. They are saving money by sharing the receptionist, so I guess I should not complain. His price must have been good and he had the hard drive when he said that he would. He also seemed to know his stuff. If a need comes up, I will hopefully use him again.

Excellent service.....my computer was repaired within a matter of just a few minutes!

unknown

He arrived within 10 minutes.
On the phone he said that the work would not take over 1 hour.
When the work actually took 2 hours; he kept his word and only charged me for the 1 hour quote.
He went above and beyond.
Marc gave me the impression that he is the kind of guy who would have stayed for 3 hours or until the job was done.
It's rare to come across someone so honest and dependable.
Incredible service.

I thought they did a good job. He was able to retrieve all the information that I needed. He couldn’t get the computer fixed but that really was not his mission. His mission was to retrieve my data and he achieved it very well. It was a little bit hard to get in touch with them a couple of times.

I am not a " Tech" Person and Marc explained to me in easy to understand terms what the problem was and the solution he found. He was well priced and honest. I highly recommend. A+

Marc has consistently done an excellent job and at a very reasonable price.  He is always punctual and solves our problems rapidly.  We recommend him to anyone who is looking for someone to aid them with computer problems.