Default business cover photo

Olde Towne Heating and Air

About us

Olde Towne Heating and Air is not new to the Lowcountry. This business is headed by Frank Allen, previously of Lonzie & Son Heating and Air. After Lonzie Faircloth, Frank's father, made the decision to retire in 2009, Frank chose to continue his successful and dedicated career in the HVAC industry by opening Olde Towne Heating and Air.

Business highlights

Emergency services offered
42 years of experience

Services we offer

Heating and air conditioning installation & repair.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.711 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
9%
3
9%
2
0%
1
0%
Showing 1-11 of 11 reviews
MARTIN T.
Jun 2017
5.0
Yes, I recommend this pro
Tech found the problem right away and got the unit operating and ordered the part required.

Charlisa P.
Apr 2015
5.0
Yes, I recommend this pro
$217
My experience was excellent. I do not have a dislike. I like that they were punctual and timely in diagnosing and repairing the issues.

Paula P.
Jul 2014
4.0
Yes, I recommend this pro
unknown

Dip P.
Jun 2014
5.0
Yes, I recommend this pro
Technician came out on time. Same day. Checked freon level. Went up in the attic. Not a pleasant place.
Ended up being a breaker that needed to be reset. He didn't charge me anything.

Paul T.
Jun 2014
5.0
Yes, I recommend this pro
$75
Fixed the problem

Joseph W.
May 2014
3.0
Yes, I recommend this pro
$300
First and foremost, its worth saying that Olde Town's technicians are very professional. The gentleman that came out to assist me was great; he took the time to look into the problem and actually looked for a leak in the lines, but was unable to find one. Most likely its in the wall. No big deal - I'd much rather pay 300 bucks a year, than pay $6000 for new lines installed.
The one problem I have with Olde Town is astronomical juiced pricing on parts. The tech quoted me over 400 dollars to replace a condensate pump. Keep in mind the pump simply plugs into the wall, a pipe fits into it - just sits there; no connections or plumbing work required. So I thanked him for that quote, and then looked up the pump on Amazon. 37.99, with shipping, exact same pump. Now if I can find that pump for 37.99 on Amazon, Olde Town is buying it wholesale for 20 bucks, and then charging 400+ to install it? (Oh and there's another service fee for coming back out)
I ordered it, put it in the night I got it, problem solved...37 bucks.
I'm of the opinion that all HVAC installers juice parts....but 1000 percent markup is insane for a task that took all of 5 minutes.
I will use Olde Town because they installed the unit in the home I purchased, until the warranty runs out which is next year.
After that, I'm looking for someone who doesn't rip customers off on prices for parts.



Jerry L.
Apr 2014
5.0
Yes, I recommend this pro
Have dealt with this company since we purchased our home in 2009. The reason I marked down in punctuality because there have been times they were late or did not show up for my service. They did discount my service appointment and did what they could to make up for technician being late and/or not showing up. when on site they do a great job and are very knowledgeable. I would recommend them to anyone,

Claire B.
Jul 2013
5.0
Yes, I recommend this pro
$140
They're very accommodating, friendly and serviceable.

Gail P.
Jun 2012
5.0
Yes, I recommend this pro
$200
Everybody here has heat pumps and they are very good with preventive and maintenance programs for heat pumps and repair.

Jane S.
Sep 2011
5.0
Yes, I recommend this pro
$900
They were worth the amount I paid them. They were very responsive. They did not rip me off. They did a good job.

T. L.
Aug 2011
5.0
Yes, I recommend this pro
$9,000
Frank and his team have the most superior customer service -- I haven't seen service like this great in a long time! Our air conditioner went out and Frank arrived with a window unit for our bedroom, even before we decided to move forward with his estimate. Once we decided to move forward with the work, his team was proactive, professional, and very knowledgable. The day of the install, his team arrived on time and were very conscientious about the cleanliness of my home, my time, and the welfare of my dogs who were upstairs during the process. I have really high standards and I can't say enough great things about their work. I would definitely recommend them and would use their services again!

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Olde Towne Heating and Air is currently rated 4.7 overall out of 5.

Olde Towne Heating and Air accepts the following forms of payment: CreditCard

Yes, Olde Towne Heating and Air offers free project estimates.

No, Olde Towne Heating and Air does not offer eco-friendly accreditations.

No, Olde Towne Heating and Air does not offer a senior discount.

Yes, Olde Towne Heating and Air offers emergency services.

No, Olde Towne Heating and Air does not offer warranties.