MaidPure
About us
Let us transform your home into a personal retreat. MaidPure is unique housekeeping company using only the most natural cleaning products. Sisters-in-law Dorsey and Heather Fairbairn founded the company in 2007 on the principle that homes and businesses deserved a cleaning experience that didn't expose their loved ones or clients to harmful chemicals. MaidPure has gained popularity because of its exclusive use of green cleaning products, exceptional service, trusted staff, and top-notch customer care. Services are tailored to the unique needs of each home or business. Homes and businesses are cleaned the way YOU want them cleaned. While our "Home Spa Cleaning Packages" are customized for each client, all cleanings benefit from our personal touch. Each visit, we leave behind fresh scents of lavender and geranium, organic goodies, and a turn-down bed and linen service equal to that of a five-star resort.
Business highlights
18 years of experience
Services we offer
& TOILET, ALL ROOMS, BATHROOMS, CLEAN EXTERIOR OF ALL APPLIANCES, COUNTERTOPS, DUST SHELVES, HOUSECLEANING, KITCHEN, KNICK KNACKS, LAMPS & PICTURES, REMOVE COBWEBS & DUST FLOOR & CEILING VENTS., SHINE & CLEAN FIXTURES, SHOWER, TUB, WASH AND DISINFECT SINKS, WASH EXTERIOR & INTERIOR OF MICROWAVE, WIPE DOWN EXTERIOR OF CABINETS & SHELVES
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.626 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 0% | ||
| 15% | ||
| 4% | ||
| 0% |
Showing 1-25 of 26 reviews
Madeline W.
Feb 2020
one time deep clean
Kirk Z.
Feb 2018
They do a great job. Very thorough, and detailed. Love there use of defuser with essential oils, and natural cleaning products. Our house always smells great after they are done
Kate W.
Aug 2017
The house looked great - stove clean, shelves wiped down
George M.
Jul 2017
Previously gave them an A but am changing review. Didn't turn out to be as thorough as I'd hoped.
Chip M.
Jun 2017
Properly insured, provided immediately upon request. Right on time, uniformed maids with embroidered company logo. This is not a franchise operation, and it shows. It has been built up from the ground by two sisters-in-law, over the last 10 years. The two maids who arrived, Stephanie & Viola, had their own vehicles, were very polite, professional and got busy right away. Lots of hard work rubbing down baseboards, plantation blinds, door frames, picture frames, fans, everything. Baths were cleaned properly, including down and around behind commode. Bed service was a nice touch. I asked for a last minute add-on for fridge and oven cleaning, and supervisor Mellissa came right on over and jumped on that job. She even set aside out of date items and pitched moldy, unhealthy forgotten items. While a bit higher than You might initially have in mind, you get what you pay for.
Susan K.
May 2017
I've tried other maid services but I've been with this company now for 5 years and nobody else can compare to what they do. They are very dependable, take their shoes off. Their work is exceptional, the floor gleam from side to side. I never have to look because everything is thoroughly done. They make the beds beautifully. The kitchen gleams and I'm always blown away. The bathrooms are spotless. They don't need supervisions, that's just the level of work they provide.
George M.
Apr 2017
After an initial deep clean they come once a month. They do a good job and are professional. I am using them currently.
Peri P.
Jan 2015
unknown
Janet S.
Nov 2014
They agreed to a special price and went beyond their usual boundaries to make an exception for this relative. They do not normally do home reorganizing as they are a cleaning service. They were able to create a situation where a needed deadline could be met, and provided skilled, caring workers.
Jason M.
Nov 2014
I am so happy that we have finally found someone to clean our home. Maid pure has made such a difference in our lives. We are a lot less stressed and can now actually enjoy doing other things on the weekend besides cleaning . The owner and the employees have all been very professional, timely, courteous and I have always felt very comfortable to have them in my home . They do a very thorough job of cleaning and even do little extras to wow you ! We are incredibly pleased with this company and the service .
Jessica W.
Apr 2014
The 2 women showed up an hour late. Once they got here they got straight to work. I was told I would get extra services because I only have a one bedroom apartment, nothing extra was offered. They did a good job in my bathroom but other than that I could not tell what they had done. I guess they don't dust or do windows or floors. So I paid $105 for them to clean by bathroom and fold some clothes. When they were done two other people showed up to check their work. I really don't know what they were checking for. I saw one of them run their fingers across my blinds, I assumed to check for dusk, but it checked behind them and the blinds were definitely still covered with dusk. When I complained they offered to come clean again for free. I'm just waiting until my bathroom is dirty again to schedule an appointment since that's all they did. I will not be paying for their services again.
Sarah O.
Mar 2014
They use organic cleaning products and do an awesome job. They come once a month and save me from ever doing a deep clean! I have 2 dogs so I vacuum a lot in between their visits, but otherwise I leave the cleaning up to them. They are nice, professional and totally trustworthy.
Megan H.
Feb 2014
Each cleaning Maid Pure performs is meticulous. They are on time, professional,
courteous, thoughtful and very efficient. They use environmentally friendly products. They clean all of the homes my company manages as well as my office and personal residence. They leave every home in pristine condition. They are a pleasure to work with and I could not run my business or my own home
without Maid Pure.
Megan Holmes
courteous, thoughtful and very efficient. They use environmentally friendly products. They clean all of the homes my company manages as well as my office and personal residence. They leave every home in pristine condition. They are a pleasure to work with and I could not run my business or my own home
without Maid Pure.
Megan Holmes
Micah J.
Feb 2014
We really enjoy working with MaidPure. Consistency of service is what we were looking for after a couple of horror stories with other local maid services. We wanted someone to show up every two weeks and do a consistently good job. MaidPure does this, and we have been quite happy in the past 5 months with the work that they do. The house smells great every time, and they work well with our pets. The only quality issue we ever had was not even discovered by us, but rather the inspector they sent to check up after the cleaning was done. We will continue to work with them as long as they continue to provide such personal and detail oriented service.
Audra W.
Jan 2014
The house was very clean, smelled great, and they left a yummy treat on the counter! The fact that they use organic cleaning products is important to me, as a mother of two small children.
I truly look forward to the days they come to clean!
I truly look forward to the days they come to clean!
Karine C.
Jan 2014
Very professional and efficient staff.
Brook P.
Jan 2014
I want to sing the praises of Mt. Pleasant's cleaning service MaidPure. After trying a couple other companies I came across this organic cleaning group through a friend. I called them last minute before I was hosting a Christmas party for my nearest and dearest. I really just wanted a quick clean of the basics so that I wouldn't have to deal with it before the party. What I got was an above and beyond professional clean that blew me away! The whole experience started off with a respectful call from the cleaning women who were running a bit EARLY! and wanted to see if it would be ok to come by. Once they arrived they went over with me what was expected and then promptly got to work. They were extremely nice and quick and quiet (which meant a lot to me since I had a two year old napping). There were two things that really made this company stand out to me. First was the way that they not only cleaned what they said they were going to clean, but also took the extra step to take care of things that they came across while doing the basic clean. For example they noticed that my fans could use a dusting, my appliances could use a wipe down, and even saw my clean sheets sitting by my beds and put them on and made the beds for me! These are all services provided by Maid Pure, but they were not on the cleaning women's itinerary for my house that day. Above and beyond! They even dusted my plantations shutters as they went form room to room. (Every window in my house has a plantation shutter on it!) The second thing that makes Maid Pure unique, and superior in my book, is that after the cleaning women were finished MaidPure provides a professional "checker" who comes by your home at the end of the service to go through your home and make sure that everything was done to your and the company's standards. Outstanding! I am fortunate enough to have grown up in a home where my parents always had a housekeeper and my mother was picky! So I too have high standards for the level of cleanliness of my home. MadePure knocked it out of the park! The fact that this company is all organic is a bonus to boot. I cannot recommend MaidPure strongly enough! They were professional, amazing at their job, and they did not burn a hole in my pocket. I now have them coming on a bi-weekly basis and I could not be happier to have MaidPure cleaning my home! You should too!
Bonnie W.
Nov 2013
Cleaned the house, but not well. Broke a spray shower and didn't pay for the repair.
Response from MaidPure
"Hi [member name removed] , Thank you for your response. First I would like to apologize if something was broken in your home and not repaired. There is no reason for us not to repair something if damaged. We carry insurance for these rare instances. We would have also been more than happy to come back and re-clean if you were not satisfied. If a client is not happy with the littlest thing we have a 100% guarantee that we will come back and re-clean when convenient for the client. I did do some research regarding your complaint and did not see any archived emails regarding your cleaning. I also noticed that this cleaning was done over 4 years ago so this may be the reason I have no recollection of any damage. I left you a message on your cell as well. I know it has been awhile, but we would be more than happy to offer a complimentary cleaning. Do to the elapsed time we can figure out a way to take care of the shower. Please let me know your thoughts. Best, Heather Fairbairn Owner"
Heather S.
Nov 2013
The cleaning was very thorough and the crew were polite. Overall a great experience.
Liesl W.
Oct 2013
They were very professional and detail oriented. They took their time. I am very picky and they did not disappoint me.
Sara W.
Oct 2013
I became increasingly disappointed with every visit. They would not clean the blinds, base boards or showers after we agreeed to that in our contract. They even offered to clean them one time when I complained at a price. I would never hire their business again. The condition of the house became increasingly worse and the response from MaidPure was lacking. They became very defesive when I fired them continued to call my phone and leave messages in their defense. I was very uncomfortable with the messages.
Response from MaidPure
"Dear [removed members name], Thank you for your feedback. As the owner of MaidPure it disheartens me to hear that you were not happy with your cleanings. I truly wish your relationship with MaidPure would have been long standing. We do our best to meet our client’s needs and requests but also understand that there are rare occasions when it is just not a good fit. We know that housekeeping is a luxury and we treat every complaint with the utmost respect and urgency. As soon as we hear that a client is not happy either myself or my business partner, and in your case both, will reach out via phone and send an email. Some may view it as overkill but our intention is to communicate with the client and rectify the situation as soon as possible. We stand by our work 100%. Our roots are customer service driven and our goal is to give our clients impeccable top-notch cleanings."
Rebecca F.
Mar 2013
Overall they do a good job. They are on time and responsive to questions. The cleaning teams are very friendly and hard workers. Price is a bit on the high end but not enough to make me change for now. I have them come every 2 weeks.
Martha C.
Feb 2013
The biggest problem was communication. Our tenants sometimes complained about the cleanliness of our rental house, or that items had been skipped. When we contacted Maid Pure to let them know we had an issue,they would tell us it wasn't possible that these things happened, or their on site Manager checked it, and told them it wasn't true.
Had they just said, "yes we will check it ourselves and see if there is a problem" - it would have been a different matter.
In the instances mentioned above, there was a problem and they had to let their site manager go.
Basically, it felt like they didn't want to hear our complaints, didn't want to believe our complaints, and their staff had frequent issues, like putting on flannel sheets in the summer, throwing the condiments in the door of the refrigerator away when we asked them not to, moving furniture around where we asked them not to, and we just got tired of the whole thing.
They also offered us a service to check that all linens were still there, that furniture hadn't been damaged, and burned out light bulbs were replaced. They couldn't handle that responsibility at all, so we stopped that service after three visits.
Essentially, they were too much hassle for us.
Had they just said, "yes we will check it ourselves and see if there is a problem" - it would have been a different matter.
In the instances mentioned above, there was a problem and they had to let their site manager go.
Basically, it felt like they didn't want to hear our complaints, didn't want to believe our complaints, and their staff had frequent issues, like putting on flannel sheets in the summer, throwing the condiments in the door of the refrigerator away when we asked them not to, moving furniture around where we asked them not to, and we just got tired of the whole thing.
They also offered us a service to check that all linens were still there, that furniture hadn't been damaged, and burned out light bulbs were replaced. They couldn't handle that responsibility at all, so we stopped that service after three visits.
Essentially, they were too much hassle for us.
Response from MaidPure
"Dear Member, I am one of the owners of MaidPure. First let me tell you how sorry I am for the experience you had with MaidPure. I want you to know that I have read your review several times to ensure that I have not missed any key points. I take your review seriously and use it as a learning opportunity for my staff and me. What I can tell you is we have revamped the property management portion of MaidPure and have hired a manager that is solely in charge of our vacation rentals. This will help with the communication and the consistancy of the cleanings. We aim to ensure that each client and or your tenents have a point of contact and are more than satisfied with their cleaning. Are we perfect? No but issues are now few and very far between. And when they do arise (as they do for everyone), we hold ourselves accountable and do what we can to make it right. We would love to offer you a free cleaning so you can expereince the changes we have made with our vacation rental department. I will try contacting you privately as well. Thank you for sharing your experiences."
Rhett C.
Jun 2012
They are consistent. They do a pretty thorough. They work on specific requests we have without problems.
Nicholas S.
Mar 2012
We didn't pay anything; it was a gift. We chose them because they were environmental friendly. They were very thorough. They came on time. They were very nice. They paid attention to details. They took care of everything we had on the list that we prepared for them.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
MaidPure is currently rated 4.6 overall out of 5.
MaidPure accepts the following forms of payment: CreditCard
Yes, MaidPure offers free project estimates.
No, MaidPure does not offer eco-friendly accreditations.
No, MaidPure does not offer a senior discount.
No, MaidPure does not offer emergency services.
No, MaidPure does not offer warranties.