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Citrus Fresh Carpet Cleaning
Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch,
About us
Citrus Fresh Carpet Cleaning provides the best carpet cleaning in Charleston, SC and surrounding areas. We are experts in carpet cleaning, rug cleaning, tile/grout cleaning, upholstery cleaning, pet odor removal and carpet stretching & repairs. We are successful carpet cleaning business for the past 11 1/2 years.
Business highlights
Emergency services offered
15 years of experience
Services we offer
Area Rug & Oriental Rug Cleaning, Carpet Cleaning, Carpet Stretching & Repair & Power Washing of flat surfaces only., Furniture & Upholstery Cleaning, Microseal Fabric Protector, Pet Stains & Odor Removal, Scotchgard Stain Protector, Tile & Grout Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8179 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 6% | ||
| 0% | ||
| 1% | ||
| 3% |
Showing 1-25 of 179 reviews
PETER Z.
Aug 2022
Will was excellent. Originally I only booked for my couch and loveseat and footrest to be cleaned. It turns out that they all have slipcovers and Will and his supervisor suggested I take them to a dry cleaner rather than charge me to clean them as they felt this would be a better option. I WAS PLEASANTLY SURPRISED TO HAVE A COMPANY REPRESENTED BY SUCH HONEST WORKERS WITH INTEGRITY! Instead, I asked them to clean my carpets upstairs ( which I was planning on doing in the future anyways) without having to reschedule. A great experience.
Anna E.
May 2022
They did an excellent job.
Response from Citrus Fresh Carpet Cleaning
"Thank you for the 5 star rating! Mary - owner"
Anna E.
Mar 2020
This is the second time I have used Citrus Fresh carpet cleaning and I am very pleased with their service and the results.
Response from Citrus Fresh Carpet Cleaning
"Thank you [Member Name Removed] for the wonderful review and your repeat business! Mary - owner"
Lisa C.
Sep 2018
They did a good job. My daughter didn't like the Citrus scent but the work was done well.
Kevin F.
Oct 2017
The first attempt was unsatisfactory. The gentleman tried to use the equipment which tripped the electrical circuit. I shared my disappointment with the company and, to their credit, they immediately sent out a second crew with equipment which was on the truck.
Response from Citrus Fresh Carpet Cleaning
"Thank you for your review and comments! We do have a 100% satisfaction guarantee and will always come back and service any areas of concerns again to turn into a happy and satisfied customer! Mary - owner"
Sharon H.
Sep 2017
AWESOME job!
Response from Citrus Fresh Carpet Cleaning
"Thank you [Member Name Removed]for your review and business! Mary - owner"
Clay G.
Feb 2017
I contacted Citrus Fresh through Angie's List for a carpet cleaning quote on a vacant 3 bedroom rental property. I also asked why I should choose their company over the competition which offered an Angie's List deal for $69. I received a quote for $150 with the explanation that a professional company comes with a cost. I decided to schedule Citrus Fresh despite their higher price. Even though the carpet was only 4 years old I felt it was considerably dirty due to the previous tenant and I was willing to pay extra for professional results. In addition Citrus Fresh was highly rated on Angie's List. The technician arrived on time and was neat and polite. He gave me some literature and explained the "citrus fresh" process. I showed him the bedroom which had a distinct soiled outline of where the bed was previously located. I asked if he would be able to get that area clean. His initial response was "I will try my best." I hesitated and said "well, wait a minute..." he then replied "You will be satisfied." At that point I asked him to go ahead and get started. I expressed my concern with how dirty the carpet was and he replied that it was not that bad and that he had cleaned much dirtier carpet than mine. I was convinced that I would be satisfied with the results. When the cleaning was done, I was disappointed. I pointed out the soiled outline around the bed that was still very visible. The technician called the owner and expressed my dissatisfaction. She offered to schedule her steam cleaner to come over at a cost of near $200; of course I declined. I spoke with her and explained all that had transpired. She ended up offering a reduced rate for their service which I refused since I still had to hire another carpet cleaner in order to rent the house. After the technician left I called American Carpet Cleaners and explained my situation. They offered to send someone over in 2 hours who would clean a test spot free of charge to see if I would be satisfied. They arrived on time and cleaned the house to my satisfaction for $69. I rented the house to the first people who looked at it. I do not believe the "citrus fresh" process effectively cleans the carpet. I definitely do not think it is worth anything close to the price they charge when I received superior results from the steam cleaning competition for less than half the price. I was disappointed that I was told I would be satisfied but was still charged when I was clearly not satisfied. Had it been explained to me that the carpet may not come clean, I could have made my decision accordingly. I definitely find it hard to believe their Angie's List rating. I only found one "F" rating which reflected a similar experience to mine. This may be due to the discount they offer for reviews which is in the literature they pass out. They do have a prompt, courteous technician in a nice van, but none of that really matters if the carpet doesn't come clean.
Response from Citrus Fresh Carpet Cleaning
"I tried to make this customer happy, because at Citrus Fresh, we are all about customer service and we always strive to do our best and make the customer happy. It was not until my senior technician finished cleaning this customer carpets, that he told him he was not happy and refused to pay. I did get on the phone with this customer to offer two solutions: One, we can come back and re-clean with our restoration cleaning process (steam cleaning), with an additional cost of just $50 more. Two, I was willing to discount his cleaning more than 50%, taking our price down to $69 to match the other cleaners price which he told us about. He declined both resolutions that I presented. I believe this was a set up, to get free cleaning or cleaning done cheaply. We are now trying to collect payment and have an Angie's List complaint in with them, to try to get paid for this "Thief of Services". My technician has before and after pictures of the job he did for this customer and our cleaning looks great, so not sure why he claims he was so dissatisfied with our cleaning process? It has now been about 3 weeks and still waiting to see if some kind of resolution will happen with Angie's List help. So far, Angie's List complaint department has not heard back or received paperwork that they requested from this customer to help us resolve this problem and his non-payment of services. As you can see from our wonderful reviews, almost all of our customers love our cleaning process, because we do care about you and your satisfaction of our services! Mary - owner"
Robert H.
Feb 2017
they did a fine job. our carpet is old and somewhat "cheap" so there was only so much they could do.
Marcia G.
Jan 2017
Rick was very professional and explained exactly what he would be doing. First he vacuumed the carpet in each room and the stairs. Then he sprayed the citrus cleaning liquid (which gave our house a very fresh smell), then he used the scrubber all over the carpet and then he vacuumed the carpet again. Took about 2 1/2 hrs. We had a window of arrival between 11:30 & 12:00 and received a call from the company stating that Rick was in traffic and would be a little late. Which was fine and I really liked that they let us know he was running late. We have had our carpet cleaned (not steam cleaning) in 2014 & 2015 by a different company and they did not compare to how Citrus did. We didn't have any stains on our carpet - just wanted a light cleaning. it turned out wonderful. Thank you Rick and thanks Citrus Fresh .
Response from Citrus Fresh Carpet Cleaning
"Thank you for your nice review and comments. Rick is a wonderful technician and we are so please to have him on our team. Mary - owner"
Siakzar M.
Dec 2016
They sent a team of two to move the furniture and clean the carpet. They worked non-stop. We were very happy that the solution was green. Very professional and responsible.
Tara G.
Nov 2016
The house smells a lot better and cleaner
Kelly K.
Sep 2016
The carpets looked beautiful they did a fine job.
Ian M.
Aug 2016
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Robert S.
Jul 2016
As always, as I have used Citrus Fresh Carpet Cleaning before, the technician went above and beyond what is normally expected for other companies and Both my living room and dining room carpets (and BOTH are going on 8+ years) now look BRAND NEW; in addition, I am a kindergarten school teacher, and we all understand the wear and tear on classroom rugs, let alone, 2 rugs in a kindergarten classroom, but BOTH rugs now look BRAND NEW! The technicians from Citrus Fresh Carpet Cleaning always look VERY professional too. GREAT JOB!
Response from Citrus Fresh Carpet Cleaning
"We are so Happy to here about the wonderful job that our crew did, we are all about Customer Service. Thank you for also using us to clean your classroom area rugs and that you were so pleased with our services! Mary - owner"
Amanda S.
Jul 2016
I have had these services performed by several companies in my area in the past and never was the service as amazing as with Citrus Fresh Carpet Cleaning! From the office staff to the technician who performed the services, it was amazing! If you use anyone else for these services, you are missing out! I recommend Citrus Fresh Carpet Cleaning to everyone!
Response from Citrus Fresh Carpet Cleaning
"Thank you for the A rating and recommending us to everyone - Mary - owner"
Kimberly C.
Jul 2016
I love this company! The customer service is impeccable and the quality of service is the best I have ever experienced. My carpets look better than they ever have! The low-moisture process is wonderful and so convenient. I highly recommend this company!
Response from Citrus Fresh Carpet Cleaning
"It is so nice to receive such wonderful comments and feed-back and making you into a "cheerleader" for our company - because that is what we are all about! Thanks again! Mary - owner"
Marion S.
Jun 2016
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Marion S.
Jun 2016
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Aleene K.
May 2016
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Response from Citrus Fresh Carpet Cleaning
"From the owner, Mary. Why would we just now here about this about a year later? Her job was done on July 8th, 2015. We would have gone back and re-cleaned or at least tried something to satisfy the customer, because here at Citrus Fresh Carpet Cleaning, we are all about Great customer service! But how can we fix what we do not know? We always follow up with a survey emailed to each of our customers a few days after our services also. We have done many tile and grout cleaning jobs and have great reviews on this service we offer. All we ask is that in fairness to us, please be open and honest with all your thoughts and concerns on the survey or call us, we will be happy to hear from you and make you a happy and satisfied customer!"
Amanda S.
May 2016
unknown
Response from Citrus Fresh Carpet Cleaning
"Thank you for your A rating! Mary - owner"
Christine B.
Apr 2016
unknown
Response from Citrus Fresh Carpet Cleaning
"Thank you for your A rating! Mary - owner"
PK S.
Mar 2016
I originally wanted two chairs and a coach cleaned. They explained that the couch may not come clean or as clean as I would like it and they didn't want to charge me for services if I was not going to be satisfied with their work. I felt that they were very honest with me about the the condition of the couch and the fact that I had tried to clean it myself prior to contacting them. Therefore, I had the company clean the two over sized chairs and was very happy with the outcome. I will use them again, if needed in the future.
Response from Citrus Fresh Carpet Cleaning
"Thank you for your review and comments about our services. We truly want to always give 100% and will not take jobs that we know the end result just will not be as great as what the customer hopes for! Mary - owner"
J R.
Mar 2016
unknown
Response from Citrus Fresh Carpet Cleaning
"Thank you for our A rating! Mary - owner"
Patricia W.
Mar 2016
unknown
Response from Citrus Fresh Carpet Cleaning
"We are happy that your happy with our carpet cleaning services. We will follow up with your area rug cleaning too and thanks for using Citrus Fresh! Mary - Owner"
Michelle P.
Jan 2016
unknown
Response from Citrus Fresh Carpet Cleaning
"Thank you for our A rating! Mary - owner"
Licensing
State Contractor License Requirements
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FAQ
Citrus Fresh Carpet Cleaning is currently rated 4.8 overall out of 5.
Citrus Fresh Carpet Cleaning accepts the following forms of payment: CreditCard
Yes, Citrus Fresh Carpet Cleaning offers free project estimates.
No, Citrus Fresh Carpet Cleaning does not offer eco-friendly accreditations.
No, Citrus Fresh Carpet Cleaning does not offer a senior discount.
Yes, Citrus Fresh Carpet Cleaning offers emergency services.
No, Citrus Fresh Carpet Cleaning does not offer warranties.