Carolina Painters LLC

Service Provider Response

CAROLINA PAINTERS LLC RESPONSES TO NEGATIVE CLAIM [removed member name] I am writing this in response to a negative claim reported to Angies List by [removed member name] on December 17, 2013 whereas she states that the work completed by my company on 12/17/2013 was substandard. There are numerous accusations and incorrect statements of fact, not the least of which is the completion date was the end of Februay 2012, that I felt needed to be addressed. I have received the highest ratings from my customers on Angies List over the past several years earning me high honors from your site. I first met [removed member name] in November of 2011 I prepared an estimate and submitted same in person to Sandy on the Tenth of November 2011. The couple agreed to move forward with the project once [removed member name] secured a golf vacation for [removed member name] so he would not be subject to the work to be performed in the home. That trip was scheduled in February 2011. In the 18 years of my highly custom working experience the [removed member name]’s had the most extensive collection of art, plates, sculptures, guns and dolls I had ever come across. While being done tastefully the collection covered most all of the wall surfaces, it was extensive. I had asked [removed member name] to move whatever objects she could get to prior to our arrival in an effort to complete the job most expeditiously. That unfortunately did not happen. So I had my daughter, who at that time was taking various photography classes at the College of Charleston, come and take 170 pictures to assure that every piece was returned to its original spot. This was a huge undertaking. I charged no additional money for this service. The painting of this home was not a difficult task as it was well cared for. The challenge was maneuvering their treasures and furniture in a very organized manner. Great care was taken respecting the value, location, height and size of all pieces. Upon moving the various collection, which had not been moved in 7-10 years, they were very dusty and dirty for the peices out of arms length reach. This is not untypical when dealing with high ceilings. Prior to the reinstallation we cleaned and dusted the collections. After removing and staging the collections the prep work went with absolutely no problems whatsoever or lapse in time frame. I was there daily with my foreman and three men. The paint choice and colors were that of [removed member name] exclusively. As I recall the trim paint was a high end Sherwin Williams or Benjamin Moore that she had in fact been using for touch up over the years. Of course, we had to buy more of it, but stayed with what she was using as directed. I MADE NO CHANGES FROM OIL TO LATEX but used what was provided. I did purchase more paint and there was only one color change from what she had. While working the job I discovered mold build-up in the master bedroom ceiling, walls and closet. I pointed this out to [removed member name] and prepped and applied a Tri-Seal Barrier for mold encapsulation at no extra charge. The time frame for painting and prep was approximately seven working days from start to finish. Her husband was amazed with what was accomplished upon his return and both [removed member name] were extremely happy. The amount of the contract was $12,820.00 [removed member name] rounded it up to $13,000.00 in appreciation of all the extra work and effort that was put into the job. I have painted over twenty homes in this tight nit community through the years and take exception to [removed member name]’s allegations that I have been less then truthful or dishonest. My reputation is impeccable and work very hard to keep it that way. As far as guaranteeing work performed in February of 2012 and [removed member name] representing that the work was finished in December of 2013, I must question her motivation with this now two year old project.