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Carolina Custom Security & Sound

About us

Our company has been in the Charleston area for over 20 years. We have loyal customers that have been with us since the beginning that keep coming back. We've been with them through the upgrades that technology has thrown at us with home entertainment systems, and keeping your family safe with our security systems. We pride ourselves on providing a personal relationship with our clients-you will never get someone on the phone that isn't personally in our office. We have six knowledgeable and licensed technicians (which, in addition to training in their field, means they are not allowed to have any felonies or other worrisome issues in their background). Some of our technicians have been with us from the very beginning. We are truly a family business. Husband and wife, Roger and Katie, are both in the office every day. Roger's 17 year old son trains with the technicians during summer and school holidays, and their 5 year old son and goldendoodle dog hang out with us every day! We want to treat you like family as well-give us a call!

Business highlights

Emergency services offered
31 years of experience

Services we offer

DVD, Residential and commercial home security from the basics to mobile device monitoring, and Blu-ray remotes over your fireplace or on your wall? We do that too. Outdoor speakers for optimum guest entertainment? Call us!, central home vacuum installation and repair, home entertainment & control solutions.TV mounting and connections throughout the house, keeping your home free of allergens and dirt, universal remote programming-want to hide the TV, wired & wireless networking

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.56 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
17%
2
0%
1
0%
Showing 1-6 of 6 reviews
LOUIS V.
Oct 2015
5.0
Yes, I recommend this pro
unknown
Response from Carolina Custom Security & Sound
"[Member Name Removed] We really appreciate the positive review and we look forward to working with you in the future! Thanks- CCSS Crew"

Cisco L.
Mar 2014
4.0
Yes, I recommend this pro
$1,800
Went smoothly. Took hours to program remote. I could have used more instruction on how to use smart features of tv.
Response from Carolina Custom Security & Sound
"Good Afternoon- We appreciate your positive ratings, and as always, we thrive on feedback so we know what areas to improve. I'm so sorry for the wait time on the remote programming. I see that this was a little while ago, so it may have been a new technician who was still learning the system. We greatly appreciate your assistance in the matter. We can always provide equipment manuals for basic questions, and please do not hesitate to call us if you ever feel you need more training on any new equipment! We'd be more than happy to give you some training. Thanks- CCSS Crew"

Mary Y.
Dec 2013
5.0
Yes, I recommend this pro
$3,500
We received a proposal from Chad England, he was very knowledgable and helpful. He made great suggestions that were right for us and our home (he did not try to oversell us on things we did not need). Once we decided to move forward he helped to accelerate the installation b/c I was having a party. Daniel did the installation and we could not be happier, again he was also very knowledgable and professional. He even circled back to explain all the details and instructions for the Sonos when my husband arrived. Since we were on a time crunch the owner, Roger also came by to help. I would highly recommend them to anyone and we will be adding on after the new year.... Possibly a second Sonos and central Vac!
Response from Carolina Custom Security & Sound
"[Member Name Removed] We are so happy to hear that you had such a positive experience with us! As a local and family owned company, we really want the customers to feel like they matter. We never want you to feel like we're just a corporate chain and you're another number to make us more money. I'm glad you were satisfied with Chad, Daniel, and Roger. Please don't hesitate to call us with any additional needs. Thanks again- CCSS Crew"

James A.
Jan 2013
5.0
Yes, I recommend this pro
$1,600
Delivered and installed within one week. Clean, cautious installers. Good Job.
Response from Carolina Custom Security & Sound
"[Member name removed] We are so glad you had a positive experience with us, and we really appreciate the great review. As always, feedback lets us know where to improve and what we're doing well. Please don't hesitate to call us with any of your additional needs! Thanks again- CCSS Crew"

JIM A.
Jan 2013
5.0
Yes, I recommend this pro
$4,500
The lead installer was named Justin and he is a pro. All the equipment went in as planned and he programmed the remote. Additionally, he installed the upgraded alarm system and walked me through how to use it.
I was very satisfied with CCS and will use them again.
Response from Carolina Custom Security & Sound
"[Member name removed] We are so thrilled to read that you had such a positive experience with us! We hope you are still enjoying your equipment and upgrades. Please don't hesitate to call us with any of your other audio or security needs. Thanks again- CCSS Crew"

Ed C.
Mar 2012
3.0
Yes, I recommend this pro
I'll let you know if they ever show up.
Response from Carolina Custom Security & Sound
"[Member name removed] I am so sorry to read about your negative experience with us. I completely understand how frustrating this was for you, and why this would upset you. You are correct. This was not acceptable, and we appreciate the feedback so that we know where we are slipping with our business. We have recently hired more front office staff, as well as some marketing and customer relations help to avoid these errors in the future. I greatly apologize again, and do hope that everything was remedied in the end. Regards- CCSS Crew"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Carolina Custom Security & Sound is currently rated 4.5 overall out of 5.

Carolina Custom Security & Sound accepts the following forms of payment: CreditCard

Yes, Carolina Custom Security & Sound offers free project estimates.

No, Carolina Custom Security & Sound does not offer eco-friendly accreditations.

No, Carolina Custom Security & Sound does not offer a senior discount.

Yes, Carolina Custom Security & Sound offers emergency services.

No, Carolina Custom Security & Sound does not offer warranties.