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Benjamin Franklin Plumbing
Water Heater Installation and Replacement, Water Heater Repair or Service, Tankless Water Heater Installation,
About us
The Charleston area Benjamin Franklin Plumbing franchise has been sold as of July 2017. With the full support of one of the best franchise names in the service industry, Ben Franklin's new ownership is investing heavily in our staff, processes and service practices in order to build the best plumbing service team in the Charleston area. We are very grateful for our loyal Ben Franklin customers and hope to serve you for many years to come. We appreciate your patience as we make a successful transition of ownership to serve you better. As for new customers and/or those who may have not been 100% satisfied in the past, we hope you will give the new ownership a chance to earn your trust and your business. Call 843-884-6600 and let us help you today.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Emergency Services, Residential & Commercial Water Heaters - Tank / Tankless, Residential Fire Sprinkler System Design and Installation, Sewer Services - Inspection, Cleaning, Repair and Replacement, Water Services - Main Water Line Repair and Replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.3353 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 66% | ||
| 15% | ||
| 6% | ||
| 3% | ||
| 5% |
Filter reviews by service
Showing 1-25 of 353 reviews
Eric D.
Oct 2023
Technicians (Brett & Brandon) were on time, honest, polite & kept me in the loop every step of the way. I highly recommend calling Benjamin Franklin plumbing for your plumbing needs—I know we will for sure in the future. And when we do, we hope it’ll be Brett and/or Brandon knocking on our door.
Jason G.
Mar 2023
Professional and courteous service. I am satisfied with the services requested.
T L.
Oct 2021
Water Heater Installation and Replacement
The work was completed on time and was high quality
Guy W.
Apr 2021
Excellent work to install a new gas line for our grill and fire pit for new patio. Very nice workers in field. Very knowledgeable. Discussed options in detail. Front office employee extremely good on advice, scheduling, permitting and making sure we were informed. Reasonable pricing also. Highly recommend Ben Franklin Plumbing.
Kathy P.
Apr 2021
Tankless Water Heater Installation
I had company coming with no hot water and Ben Franklin was able to get someone out right away. I will definitely use them the next time I have a plumbing problem!
Tracy L.
Dec 2020
They did great work.
Lee M.
Dec 2020
They gave me a much better quote than others. The technicians were prompt, courteous, and did an outstanding job installing the gas line for our new gas stove. Lee M.
Kim M.
Aug 2020
They provided another solution than the other quotes which saved us 150$. Punctual and thorough.
Debbie C.
Aug 2020
Blake M.
Jul 2020
Water Heater Installation and Replacement
good experience.
H M.
Jul 2020
Contyro W.
May 2020
These guys know what they're talking about and helped save money
Response from Benjamin Franklin Plumbing
"Thank you. We love our customers."
Richard G.
May 2020
Tankless Water Heater Installation
Very sarcastic installer, I was charged $390.00 to swap out tankless water heater. Job took about 55 minutes overall. So $400.00/hour for the job seems exorbitant to me.
Response from Benjamin Franklin Plumbing
"Mr. Richard We are sorry if we failed to meet your expectations. Please contact our office at your earliest convenience 843-884-6600. We stand behind a 100% satisfaction guarantee and will do what we can to make it right."
Michael D.
May 2020
Quick to respond.
Response from Benjamin Franklin Plumbing
"Thank you Michael!! We appreciate your business."
Mark M.
May 2020
Response from Benjamin Franklin Plumbing
"Thank you Mark! We appreciate your business."
Paula R.
May 2020
Neat, Professional, Completed job as promised.
Response from Benjamin Franklin Plumbing
"Thank you Paula for sharing your experience. We will be here when you need us."
Jackie L.
Apr 2020
Tankless Water Heater Installation
Went above and beyond in service, quality, and value.
Response from Benjamin Franklin Plumbing
"Thank you Jackie. We appreciate your business and will be ready when/if you should need our services again."
Brad T.
Apr 2020
Arrived on time, assessed my project, and told me the suggested repair was unnecessary! No call charge or cost at all. Refreshing to find such an honest worker!
Response from Benjamin Franklin Plumbing
"Thank You Brad for sharing your experience. If the time comes when you do need service, we will be here for you!"
Susan R.
Mar 2020
I was in a pinch and needed someone ASAP. Tony was there in a few minutes! so dependable, nice and know what they are doing.
Response from Benjamin Franklin Plumbing
"Thank you Ms. Susan. We are here for you when you need us and appreciate your business."
Oscar H.
Mar 2020
Called for pipe leak repair to be done prior to having sunken floors repaired on my retired parents home. Instead tech wants to replace whole system at $7100. He said repair is doable put chooses to do replace full house in order to protect "HIS" company's insurance policy. I told the office explanation makes no sense. Besides, the leak is visible and assessible. Owner of company called to tell me he will look into it and see what he can do. This is the 4th day and he still has not called. I have yet to hear an explanation that makes sense. Appears they are trying to get $7100 from an elderly couple for a job that is basically under a couple hundred dollars.
Response from Benjamin Franklin Plumbing
"Oscar. I am very sorry your feel this way. You are entitled to your opinion, but for the public reading our reviews, this is simply not true and borderline slanderous. Furthermore, we take exception of any insinuation that we treated the resident unfairly in any way. We were asked to look at a job and give an estimate. We charged no money and gave our professional opinion and estimate for free. I Stepped out of church to speak with you on immediately on Saturday when you first called and I then sent you a detailed response in writing stating our position and justification stating clearly that the home is not safe for our technicians to work in, I clarified that once the safety issues were addressed, we would be happy to provide a level of service less than the re-pipe since that was cost prohibitive. I would understand if we had done work for you and you were unhappy, but your review is based on a proposal that was generated in our professional opinion of what is required. This house has many plumbing issues and is unsafe."
Leslie L.
Mar 2020
The gentleman at Benjamin Franklin were prompt and polite and worked quickly to resolve our problem. I would highly recommend using them.
Response from Benjamin Franklin Plumbing
"Thank you Leslie for your kind review. We are proud that our team met your expectations."
Louis G.
Feb 2020
Tankless Water Heater Repair
Very professional and they gave us a very good price. Were right on time and did a great job. I would highly recommend them.
Response from Benjamin Franklin Plumbing
"Thank you Louis! We love our customers and appreciate your sharing your experience."
Kathleen C.
Feb 2020
Very good experience
Response from Benjamin Franklin Plumbing
"Thank you Ms. Kathleen!! We appreciate your business."
DARYL L.
Feb 2020
There was some confusion on the day scheduled for sump installation. Pump was installed a day later than originally scheduled. I have used them twice now, and I am satisfied with the workmanship. I was disappointed when they did not show up on the original day at the specified time.
Response from Benjamin Franklin Plumbing
"Daryl Very sorry for the confusion with scheduling. Every once and a while we get a line crossed in the dispatch. We very much appreciate your business and will look forward to serving your plumbing needs in the future. Thank you."
Shawn E.
Jan 2020
no comment provided
Licensing
Licensed*
Trade License Number
114383
Trade License Locale
SC
Trade License Expiration
10/31/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Benjamin Franklin Plumbing is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Open All Day
Sunday: Open All Day
Benjamin Franklin Plumbing accepts the following forms of payment: CreditCard
Yes, Benjamin Franklin Plumbing offers free project estimates.
No, Benjamin Franklin Plumbing does not offer eco-friendly accreditations.
No, Benjamin Franklin Plumbing does not offer a senior discount.
Yes, Benjamin Franklin Plumbing offers emergency services.
Yes, Benjamin Franklin Plumbing offers warranties.