AAA Fence Company of Charleston
About us
Additional email - [email protected], additional phone - 8437975362. web site - aaafencechas.com If you would like to see some of our work, please look at the photo gallery section of our website - both commercial and residential. References galdly furnished!
Business highlights
Emergency services offered
35 years of experience
Services we offer
chain link, fence in Aluminum, vinyl, wood. Residential and Commercial
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.52 Reviews
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Showing 1-2 of 2 reviews
AMBER S.
Apr 2018
They did a beautiful job, the fence turned out great we’re really happy with the service and professionalism throughout the process. I would recommend AAA fence!
Jason M.
Aug 2015
It is my opinion that AAA Fence Company did an inadequate job designing and erecting my fence, and despite paying over seven thousand dollars, it is leaning in places. I tried for quite a while to get someone to come out and assess it. Two men did come out, and they were clear about the issue: quite a few bucking boards needed to be screwed in instead of nailed, and a whole row of two-by-six boards were needed to brace it. They would have to dig down and reinforce the cement of some of the four-by-four posts. Overall this is really bad news. They claim that their warranty only lasts for 18 months, and it has been about two and a half years since I paid them to get the job done right. After like two weeks of the Operations Manager Alex Nolte ignoring me for the most part, I get some email communication from him. What took him so long? Finding a price for the materials. From their low-priced, hard to reach supplier? No, from Home Depot or 48 Lumber. Same price as I would pay. The labor was $1,200. Now, he told me that since they didn't do it right the first time, they would offer me this correction for just labor and materials - no profit. The labor was quoted not hourly, but $2.60 a linear foot. I asked him to translate it to an hourly rate, and then I would simply pay whatever time it took multiplied by the hourly rate. That way it would be real clear that I was not giving this company extra profit on top of the profit I already paid. He said he would not do that. I told him, well, $1,200 is 60 man hours at $20 an hour, and that seemed excessive. I mean, outrageous. He told me there was nothing more he could do. I am disappointed in the service I received from this company after they put in a fence that clearly has structural issues.
Response from AAA Fence Company of Charleston
"[member name removed] had a fence installed at his property in Summerville on September, 2012 by AAA Fence Company – it was a 6’ privacy fence with trim. In July of this year – almost 3 years after our installation, [member name removed] contacted AAA Fence Company that the boards on his fence were warping and he wanted to have a resolve. AAA Fence has a one year warranty on our fence installation that we honor with pride. We do not warranty the wood we purchase. In an effort to help him out, our superintendent and newly hired Operations Manager went to the site to assess the fence and see if we could help him out. Possibly this repair would not have been less if [member name removed] had reported the lumber warping problem when it first started and not waited 3 years later - warped wood does not occur overnight. We offered [member name removed] a resolution to fix his fence outside of his warranty period at our cost. [member name removed] flatly refused our offer – he agreed to the lumber prices at our cost but refused to honor our labor price – he wanted to put stop watch our on installers and monitor their progress on an hourly basis. AAA Fence pays installers on a production basis and not by the hour. [member name removed] harassed a brand new employee to the point of ridiculousness…..he badgered and bullied him with emails and threatened him with a litany of social media actions and even to the point of legal action. [member name removed] needs to again be reminded AAA Fence has a one year warranty on our fence installation that we honor with pride. We extended a repair resolve to him that we now retract. There is nothing we can do to make this former customer happy – we will NOT put any of our installers on his property to do any work. Sometimes you just have to the right thing to stop the wrong thing from happening…..Sadly; this is the first time we’ve ever had to do this in our 27 years in business."
Licensing
State Contractor License Requirements
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FAQ
AAA Fence Company of Charleston is currently rated 3.5 overall out of 5.
AAA Fence Company of Charleston accepts the following forms of payment: CreditCard
Yes, AAA Fence Company of Charleston offers free project estimates.
No, AAA Fence Company of Charleston does not offer eco-friendly accreditations.
No, AAA Fence Company of Charleston does not offer a senior discount.
Yes, AAA Fence Company of Charleston offers emergency services.
No, AAA Fence Company of Charleston does not offer warranties.