AAA Fence Company of Charleston
About us
Additional email - [email protected], additional phone - 8437975362. web site - aaafencechas.com If you would like to see some of our work, please look at the photo gallery section of our website - both commercial and residential. References galdly furnished!
Business highlights
Emergency services offered
35 years of experience
Services we offer
chain link, fence in Aluminum, vinyl, wood. Residential and Commercial
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.410 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 0% | ||
| 20% | ||
| 0% |
Showing 1-10 of 10 reviews
AMBER S.
Apr 2018
They did a beautiful job, the fence turned out great we’re really happy with the service and professionalism throughout the process. I would recommend AAA fence!
Jason M.
Aug 2015
It is my opinion that AAA Fence Company did an inadequate job designing and erecting my fence, and despite paying over seven thousand dollars, it is leaning in places. I tried for quite a while to get someone to come out and assess it. Two men did come out, and they were clear about the issue: quite a few bucking boards needed to be screwed in instead of nailed, and a whole row of two-by-six boards were needed to brace it. They would have to dig down and reinforce the cement of some of the four-by-four posts. Overall this is really bad news. They claim that their warranty only lasts for 18 months, and it has been about two and a half years since I paid them to get the job done right. After like two weeks of the Operations Manager Alex Nolte ignoring me for the most part, I get some email communication from him. What took him so long? Finding a price for the materials. From their low-priced, hard to reach supplier? No, from Home Depot or 48 Lumber. Same price as I would pay. The labor was $1,200. Now, he told me that since they didn't do it right the first time, they would offer me this correction for just labor and materials - no profit. The labor was quoted not hourly, but $2.60 a linear foot. I asked him to translate it to an hourly rate, and then I would simply pay whatever time it took multiplied by the hourly rate. That way it would be real clear that I was not giving this company extra profit on top of the profit I already paid. He said he would not do that. I told him, well, $1,200 is 60 man hours at $20 an hour, and that seemed excessive. I mean, outrageous. He told me there was nothing more he could do. I am disappointed in the service I received from this company after they put in a fence that clearly has structural issues.
Response from AAA Fence Company of Charleston
"[member name removed] had a fence installed at his property in Summerville on September, 2012 by AAA Fence Company – it was a 6’ privacy fence with trim. In July of this year – almost 3 years after our installation, [member name removed] contacted AAA Fence Company that the boards on his fence were warping and he wanted to have a resolve. AAA Fence has a one year warranty on our fence installation that we honor with pride. We do not warranty the wood we purchase. In an effort to help him out, our superintendent and newly hired Operations Manager went to the site to assess the fence and see if we could help him out. Possibly this repair would not have been less if [member name removed] had reported the lumber warping problem when it first started and not waited 3 years later - warped wood does not occur overnight. We offered [member name removed] a resolution to fix his fence outside of his warranty period at our cost. [member name removed] flatly refused our offer – he agreed to the lumber prices at our cost but refused to honor our labor price – he wanted to put stop watch our on installers and monitor their progress on an hourly basis. AAA Fence pays installers on a production basis and not by the hour. [member name removed] harassed a brand new employee to the point of ridiculousness…..he badgered and bullied him with emails and threatened him with a litany of social media actions and even to the point of legal action. [member name removed] needs to again be reminded AAA Fence has a one year warranty on our fence installation that we honor with pride. We extended a repair resolve to him that we now retract. There is nothing we can do to make this former customer happy – we will NOT put any of our installers on his property to do any work. Sometimes you just have to the right thing to stop the wrong thing from happening…..Sadly; this is the first time we’ve ever had to do this in our 27 years in business."
Bernardine K.
Mar 2014
Excellent service! The fence was done in 2 days as the quote was given. Karen was great to work with and kept us informed all the way about our project.
Karen H.
Feb 2014
Exactly according to plan. No surprises. Very clean work site. no loud radios, screaming..worked hard. Very professional.
Barry F.
Jul 2010
They saw what needed to be done and then gave me an estimate. They e-mailed the estimate to me and I sent the form back since it was acceptable by me. I would use their services in the future too.
Doug W.
Jul 2010
I was given an estimate to install about 90 linear feet of fence. Once I hired them to install the fence, it took about 2 weeks for them to come install it. Then, when the crew showed up, they informed me that most of the fence could not be installed because of tree roots. I would have thought that the person giving the estimate would have known this. So they installed about 1/3 of what they were supposed to. Then about 10 days later I was told that they would give me an estimate for chain-link fence to complete the job (in lieu of the aluminum fencing they couldn't complete). But I'm still waiting for that price estimate, and it's been over a month since I hired them. So now I'm going to just hire someone else to finish the work.
MARK G.
May 2010
Quality of workmanship was good. Price was good. The fence quality is a little more flimsy than what we had at our other house but very close. Different brand but we were shown what we ordered up front - not an issue. It looks good and Karen did a great job managing the install.
Barry F.
Apr 2010
We needed 44 warped and/or boards from our privacy fence that were just beginning to show evidence of rotting replaced. In addition, one of our two wooden gates was getting stuck and was not opening properly so we called AAA to come to our home for a quote. Karen Harrell, their Business Manager came the next day, examined the fence and gate and said we would have a quote via email within 48 hours. The next morning there was a quote for the complete job which was acceptable to my wife and me. It being a Saturday I left her a voicemail and sent an email saying we would accept their bid. Karen called back Monday morning and explained that although they were busy they would try to fit us in that week but if not, it would be early the next week which it was. Glenn their installer and John, his helper showed up on time and completed the job in a very timely manner and cleaned up all debris leaving our yard as spotless as they found it when they came. Their price was as quoted and the workers to our shock and amazement even refused a tip. We would HIGHLY recommend AAA Fence Company of Charleston to anyone.
Eileen H.
Mar 2010
Fantastic! Karen came out to measure for our fence and gave us an estimate. She then came back out to show us exactly where the fence would be placed. It was constructed last week and looks great. Would recommend this company highly and would definitely use them again.
Patrick H.
May 2009
Timely, accurate estimate. Timely, accurate, and complete installation. Very professional
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
AAA Fence Company of Charleston is currently rated 4.4 overall out of 5.
AAA Fence Company of Charleston accepts the following forms of payment: CreditCard
Yes, AAA Fence Company of Charleston offers free project estimates.
No, AAA Fence Company of Charleston does not offer eco-friendly accreditations.
No, AAA Fence Company of Charleston does not offer a senior discount.
Yes, AAA Fence Company of Charleston offers emergency services.
No, AAA Fence Company of Charleston does not offer warranties.