TOWN & COUNTRY GOLF CARTS

I called to have them do some work on my cart by replacing the batteries, doing a brake job, and adding a battery meter. I specifically passed to the lady on the phone to have them call me when they were going to start the repairs so I can add some more stuff to it. When the driver came, he was completely reckless and pulled my golf cart onto his trailer and literally rear ended another cart and just left it that way. He seriously looked at me and said, "It's only a golf cart." 3 weeks go by and no one calls so I call and get the same lady on the phone again. She tells me that they hadn’t even started the repairs, but assured me that someone would call. Then the next day and completely out of nowhere without a phone call or anything the delivery driver shows up with my cart to tell deliver it and tell me it’s all done. He unloads it and I take it on a test drive. I immediately notice something’s wrong when I go to stop and the cart just continued to roll even with the brake to the floor. So I then call them to send it back and he comes back out to get it. They keep it for another 2 weeks until I called them. Sure enough, the lady on the phone tells me that their tech is out test driving a cart but assured me he would call when he got back. Well guess what, no call at all. Then today while it’s pouring rain outside, their delivery driver calls to ask if I was home. I told him I was but would take delivery of my cart at a later date because of the pouring rain. He then tells me that he’s already out in the rain with my golf cart and that he’s already driven through several rain storms. So now they’re bringing me back a soaking wet golf cart after having to send it back a second time. The golf cart was newer and garage kept its entire life. They bring me back a rusted out golf cart with a car on the body of the golf cart underneath the seat and now has rust on every bolt and screw on the golf cart to include severe rusting underneath the rubberized floor of the golf cart. The driver then tells me that they have no place to store golf carts on site and that its policy to leave customers golf carts outside in the rain. Not only do I have a golf cart that is completely rusting out, I now have a golf cart that has been wrecked in both the front and the rear due to their drivers negligence. No joke!! He seriously said that most of their customers drive them in the rain all the time so he figured it wouldn’t make a difference. Seriously!!!!

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On one occasion my steering went and on another the solenoid died. In both cases they came to my house and picked up the cart. In both instances the repairs were made in 2-3 days and they brought the cart back to my house in fine working order. They were punctual, courteous and the prices charged were reasonable.

A very pleasurable experience. We arrived at the lot and took some time to review the vehicles. The representative then came out to see if we had any questions. We asked some questions and the rep explained the process of a purchase for an as is vehicle and for a vehicle with options. Prices were provided and some negotiating transpired. All in all we were happy with the experience. The order was placed and a delivery date was provided.