Lugoff Toyota

The routine maintenance went as expected. Oil change and rotate tires. A few months later I needed to have a tire replaced. They offered a few options and I chose the one that best fit my needs. They had it installed in less than an hour. All in all I have had a great experience. One thing to note, even though the site offers appointments, for small stuff, just show up when they open at 7:30am. Otherwise a better part of your day may be spent waiting.

Used a buy one get one free coupon, but you had to pay full price for the first one then you would come back for the free one on your next visit. This was my first time using Lugoff Toyota for service, but I was very pleased with their professionalism and with how quickly they turned my vehicle around. I will definitely use them for service on my vehicle going forward. They did mention some items that needed to be done but we're not pushy about it and the prices provided for the work seemed reasonable.

The price negotiation was the typical high pressure tactics still used by some dealerships. The financing was arranged, but I did not want to buy the car the same day I was shopping around several makes, models and dealerships. They went from super nice to super nasty, but called me back later in the week to work out a deal. Service has been ok, but nothing special. I work 3 miles from the dealership, but they couldn't drop me off or pick me up,

I have been shopping for a vehicle and found this dealership through Consumer Reports to provide a guaranteed price. I emailed and they did email me back inquiring what I wanted on car. Then nothing, no response. I called back and spoke with and quot;Jenniferand quot; who immediately emailed me 4 potential cars. When I called back, she couldn't talk as she was going to a meeting, and just to email her. Ok, I accept that as we all have meetings. Email sent then nothing. Days pass and nothing. So finally I called the dealership, and quite honestly, they just didn't care. I am trying to purchase a vehicle, and Lugoff won't sell me one . Go figure. Bought somewhere else, where customer service is a priority.

I have a 2003 Toyota Highlander bought and serviced at Lugoff Toyota. They perform service needed and inform of concerns they may see while doing work. My Highlander has almost 200,000 miles and is in almost new condition thanks to quality work being performed. Ten years I have had excellent service and would highly recommend them. Great place to buy a car and keep it maintained.