Myrtle Beach Locksmith Service LLC

"This liar I had to call the police on and the Police were fantastic. Usually they say this is a civil matter. But this time they went to the door and told the lady [sic] that she must pay for service rendered. They called to have their house rekeyed which if I remember correctly was about 15 locks. They had no keys so that mean each lock has to be picked to rekey. Her locks were junk. Not withstanding, I gave a price that was about 300 to 400 and she refused. This was after I had taken off the front door lock to come to find that she had no keys. I waited over 30 mins. while she and her daughter tore up the house looking for a key. None can't do the job cheaply with out a key to open the lock. Police were called on her. Why didn't she say that? She gave a check and the Police told her that this check better clear. It did. I have more to say but I was told that I have only 5 mins. before the website times out. Police also told me that they have had trouble with the household before. They knew of her."

"Response coming later through Angies List."

"Thank you I guess. I always invoice customer before starting any work. As she stated, I have a range of locks to offer from $20.00 each to $75.00 each. I suggested the $75.00 each ones because I offer a lifetime guarantee for failure due to normal operation of the locks; again as she stated. And I installed (as she stated) heavy duty strike plates that I normally charge $30 to $40 each to purchase and install. These were included FREE, as she stated. It is NORMAL for the cost of replacing poor quality locks with new ones to run $200.00 per door, sometimes much more. She got a wonderful deal. I also gave her many extra keys for free, too. She was very nice to me and never complained while I was there. I thank you for your business and thank you too for submitting a review. I wish you would have given me straight A's. About the professionalism, we discussed in great length other options including a discussion about the dangers in the Myrtle Beach area and suggested that she get a Concealed Weapons Permit. This suggestion came up when we spoke about guns and gun safety. Myrtle Beach, recently was in the top 10 most dangerous places in the United States. I showed her a web photo from the SUN NEWS stating just that. BTW what other locksmith guarantees their locks for LIFE? Pretty Good HUH?"

"What liars! This is almost 100% a lie. Yes, we did the work described here; at a huge discount I might add. No matter what the discount, the locks have to work, and they all did. All the locks were installed and all were keyed to the same key, as they asked. All 6 of the newly installed locks worked perfectly. I always ask the homeowner to check each and every lock before I leave. They did that as well. She went to each lock and checked each key. It took almost as much time for her to check the locks as it did for me to install them. I was paid and all were happy. The statement that they called me and I'd be there was somewhat accurate. The first time I tied to assist them (the next day after first call), I called about 8 PM and said I could be there in 10 mins, and they told me that they had company; to call back later. They told me that they were not in a hurry. Then a day or two later I called and they said they have left Myrtle Beach. They didn't leave MB with the door unlocked as they stated. THAT IS AN OUTRIGHT LIE! They left town! How can I fix it. I assumed, like 9 out of 10 of my other callback, that they had done something wrong with the lock and it worked as it was supposed to do. When 4 months later I got a call back again, I had no idea who it was. Some dummy screaming at me saying: “I won't fix their locks”. There area more than 10 other companies using my name here in Myrtle Beach. I expect more complaints to come to Angie’s List because of the scammers using my business name. I get complaints about these scammers weekly. Some even want to pay me but most start screaming at me about how the lock service wasn't completed or something else. That is what I thought this complaint was. About 4 months later, I received a call about a lock not working. The call was late at night and I told them that I would return to fix it with in a couple days. I knew from her statements it wasn't a deadbolt and the fact they have waited over 4 months to complain; I knew there was no immediacy needed. Also, as I suspected, the lock worked! Not 100% - the deadlatch occasionally stuck. All that was needed was a flick of the handle. The deadbolt worked fine as did all the rest of the locks. Only an idiot would leave their house open for months, right? No one I know guarantees their products for more than 30 to 90 days, but I guarantee mine labor and locks (most locks I sell) for ever. The locks they purchased have a lifetime warranty against defects. In 45 years of doing locksmith service, I haven't had even 10 call backs,in total. The fact is, I went back to their house and in 30 seconds loosened that screw that holds the lock to the door itself and the deadlatch worked perfectly. There was never any complaint of me not showing up at an earlier time. I reminded them that I called one evening and they wouldn't allow me to fix it then. There wasn't any screaming, another lie. But I did tell them that I would come fix the problem. And I did. The man that was there was happy I fixed it and said nothing to me to lead me to think anything was wrong with my service. AGAIN, NO GOOD DEED GOES UNPUNISHED! PS All F's, you mean I wasn't on time? I charged too much (no complaint about that)? Obviously a frustrated elderly lady with too much time oh her hands. Please don't let this out-in-out lie stop you from you from using the ORIGINAL MYRTLE BEACH LOCKSMITH SERVICE L.L.C. I HAVE A LIFE TIME GUARANTEE FOR GRADE 2 U.S. LOCKS AND HIGHER QUALITY."