Doug Hatto Clock Repair

Clock Repair

About us

In business since 1980 currently representing Howard Miller and Ridgeway clock companies as warranty and repair service center. Past service contracts included Sligh, Seth Thomas, New England, Ethan Allen, Baldwin, and Chelsea Clock companies.

Business highlights

45 years of trusted experience

Services we offer

Movement repair, adjustments as needed. We repair most makes and models of clocks. Sorry, no watch repairs. We do very limited case work with primary service is to movement repair. We have worked on movements over 300 years old.

Services we don't offer

As mentioned previously, very limited case work. 31 day movements do create repair difficulty due to nature of movement and availability of parts. They can be converted to quartz units.

Amenities

Warranties
Yes


Accepted payment methods

Check

Reviews

4.718 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
17%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.5
responsiveness
4.6
punctuality
4.6
Showing 1-18 of 18 reviews

James T.
06/2020
3.0
clock repair
  + -1 more
I paid for the service call , I got a rebuilt movement off of Ebay with a 3yr warranty for less than half of the quoted rebuild price from Doug Hatto
Description of Work: Clean and oil clock movement / quoted a ridiculous high price to rebuild my clock movement.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$95

Response from Doug Hatto Clock Repair
I say good luck. Is the complete movement rebuilt (like I do), or just the bearings that were causing the problems? Is the movement rebuilt with bronze bearings (like I use), or brass that usually wear faster? Is the rebuilt movement installed in the case, as I would have? Does that price include delivery? You get what you pay for. I have seen some of these bargain units and have again rebuilt for the customer.

Christine P.
08/2018
5.0
clock repair
  + -1 more
Doug was very professional. Did what he could to get the clock working again even though it will need additional service in the future. Very satisfied with his work.
Description of Work: Old Grandfather clock needed repair after not working for many years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

CURTIS B.
04/2018
5.0
clock repair
  + -1 more
As promised & as expected.
Description of Work: Clock repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary H.
12/2017
5.0
clock repair
  + -1 more
he gave me very detailed care instructions that I never knew. very important
Description of Work: repaired grandfather clock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Kathy S.
08/2016
3.0
clock repair
  + -1 more
When I picked it up and got it Home, it wouldn't keep running, it would run for 5 minutes and stop. It had made a loud noise, so we took it back to him. My Husband picked it up and it still isn't running right. We've moved it to 2 different walls thinking that might be the problem. I called and left a message that I would like part of the 285.00 I paid to take it to someone else and have it repaired. Never got a call back. I have taken 2 clocks to him and they both have had to go back at least twice, so I would not recommend him to fix Your Clocks.
Description of Work: My Regulator Clock quit running and I took it to Doug. I picked it, got it home and it wouldn't run.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0

$285

Response from Doug Hatto Clock Repair
This is the person that ran out of gas in my driveway. Clocks are tested for 2-3 weeks and run correctly before delivery. Can't control how units are handled once leaving shop.

Kathy S.
08/2016
3.0
clock repair
  + -1 more
Terrible-have almost always had to take the Clocks back twice-one still isn't working right. Paid him a lot of money to have a Clock worked on and to get it back still not running right.
Description of Work: CLOCK REPAIR

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0


Maxcy R.
06/2016
5.0
clock repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Robert C.
01/2016
5.0
clock repair
  + -1 more
unknown
Description of Work: great

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Gerard W.
12/2015
5.0
clock repair
  + -1 more
unknown
Description of Work: They reset a clock cable they had fallen off - charged me less then the normal minimum and explained how the clock might have problems in the future and gave some possible options. | |Quality work by quality people - very much a surprise these days.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5

John F.
11/2015
5.0
clock repair
  + -1 more
unknown
Description of Work: Adjusted the chime on my mantle clock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5

I DWAINE E.
03/2015
5.0
clock repair
  + -1 more
unknown
Description of Work: Replaced bearings in two clocks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Barry D.
12/2014
5.0
clock repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

John Y.
03/2014
5.0
clock repair
  + -1 more
Doug knows what he is doing. He is an experienced professional. I'll go to him with any further timepiece questions.
Description of Work: Doug came to our home to evaluate our old grandmother clock. It had kept good time, but the chime system was barely working. He removed the clock mechanism and showed us the causes of the problem. Rework / repair was possible, but Doug mentioned another option: complete replacement of the mechanism. We chose complete replacement. He installed and tested the new mechanism in a calm, professional manner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$500

Elizabeth P.
01/2014
5.0
clock repair
  + -1 more
Very professional yet friendly and professional. Reasonable priced-honest and dependable. Very impressed.
Description of Work: Adjusted grandfather clock. Repaired Seth Thomas wall clock. These are antique clocks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

William K.
01/2014
5.0
clock repair
  + -1 more
Excellent - on time & reasonably priced.
Description of Work: Replaced movement in Coo coo Clock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Sandra F.
01/2014
5.0
clock repair
  + -1 more
He gave us some new information about the clock and taking care of it and was professional, informative and prompt.
Description of Work: We have had him come twice and he is excellent. The first time, he started our grandfather clock after a move and the second time, he repaired the clock (a pendulum had fallen off).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Rosita M.
10/2013
5.0
clock repair
  + -1 more
We were having some issues with the chimes on our grandfather clock. Sounded as if they were not seated properly. Called Don and he arrived on the planned date and time and proceeded to disassemble the clock. He did a thorough cleaning, lubricated and reassembled the mechanism. Clock runs and sounds great. He recommended another cleaning in three years and we will not hesitate to contact him at that time.
Description of Work: Cleaned and adjusted grandfather clock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Maryann S.
05/2013
5.0
clock repair
  + -1 more
Doug repaired my Grandfather clock once before so there was no question who to call when it stopped running. He was prompt, professional and courteous. He found that the problem was that the rack locked when the weights ran down while I was away. After repairing the problem, he waited 15-20 minutes to make sure the clock kept running. In addition he provided information on how to prevent this problem in the future.
Description of Work: Repaired clock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

    Contact information

    By appointment, please call before coming, Liberty, SC 29657


    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    11:00 AM - 2:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Clock Repair

    FAQ

    Doug Hatto Clock Repair is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 5:00 PM

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 5:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 11:00 AM - 2:00 PM

    Doug Hatto Clock Repair accepts the following forms of payment: Check
    No, Doug Hatto Clock Repair does not offer free project estimates.
    No, Doug Hatto Clock Repair does not offer eco-friendly accreditations.
    No, Doug Hatto Clock Repair does not offer a senior discount.
    No, Doug Hatto Clock Repair does not offer emergency services.
    Yes, Doug Hatto Clock Repair offers warranties.
    Doug Hatto Clock Repair offers the following services: Movement repair, adjustments as needed. We repair most makes and models of clocks. Sorry, no watch repairs. We do very limited case work with primary service is to movement repair. We have worked on movements over 300 years old.
    As mentioned previously, very limited case work. 31 day movements do create repair difficulty due to nature of movement and availability of parts. They can be converted to quartz units.

    Contact information

    By appointment, please call before coming, Liberty, SC 29657


    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    11:00 AM - 2:00 PM