PINPOINT HOME AND COMMERCIAL INSPECTIONS, LLC
About us
LICENSE # 877.
Business highlights
24 years of experience
Services we offer
FREE FOLLOW UP INSPECTIONS, MOLD TESTING, MULTIPLE HOUSE PRICING & COMMERCIAL PRICING., NEW HOME 1 YEAR INSPECTIONS, NEW HOME PUNCH LIST INSPECTIONS, PRE-PURCHASE INSPECTIONS, RADON TESTING, SELLERS INSPECTIONS, WATER TESTING
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.79 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 0% | ||
| 0% | ||
| 11% | ||
| 0% |
Showing 1-9 of 9 reviews
Eric W.
Aug 2022
Tim Jacobson, owner of PinPoint, inspected our Home. He was very pleasant and EXTREMELY diligent and thorough both inside and outside our home, including detailed inspection of the crawlspace and attic. He collected many photos of our home and at the time of the visit, took the time to provide details of his findings, while onsite in person with me. Tim even walked around to pinpoint some of the Red Flags he found during the visit (instead of just sending them over via e-mail with zero personal attention). AmyJo, Tim’s wife, planned the service call and was exceptionally friendly, courteous, and offered several meeting time options to meet my family’s busy schedules. During the visit, I learned PinPoint is successful small business that has been opened for 22 years, with 4 Inspectors on staff, one being the “only female inspector in Columbia”! I would give PinPoint a 6 out of 5 if possible… KEEP UP THE GREAT WORK PinPoint Home and Commercial Inspections!
Jeff G.
Feb 2015
Tim did an exceptional job with my new home inspection. It is clear that he has strong knowledge of home building and what too look out for. He is exceptionally courteous and prompt and a good communicator. He even has clean shoes to wear inside to ensure your home stays clean.
Kersha H.
Jan 2015
unknown
Pat D.
May 2014
Buying a house is nerve wracking; buying from a distance is downright
terrifying. The people at Pinpoint demonstrated a degree of
professionalism and competence that alleviated my concerns. Their
intelligent, friendly and personal attention was unmatched. They
produced a comprehensive evaluation that justified my (and my agent's)
confidence in them, and Amy Jacobsen - a principle at Pinpoint - even
had me laughing!
Highly recommended.
terrifying. The people at Pinpoint demonstrated a degree of
professionalism and competence that alleviated my concerns. Their
intelligent, friendly and personal attention was unmatched. They
produced a comprehensive evaluation that justified my (and my agent's)
confidence in them, and Amy Jacobsen - a principle at Pinpoint - even
had me laughing!
Highly recommended.
Lorren J.
Apr 2014
Tim was right on time, and began the inspection promptly. Since this was not a complete house inspection, but just a partial inspection on repairs already done, the work only took about 15 minutes. He went over the results with me, addressed my concerns. He also took the time to point out a couple of minor, non-critical items not directly related to the inspection.
He gave me an immediate copy of the inspection results, and forwarded an e-mail copy later that same afternoon. I was completely satisfied with the work, and AMAZED by his promptness and willingness to help me out on a Saturday. He did a great job for us.
Debbie C.
Oct 2013
Tim and Kim arrived promptly and immediately got to work in the pouring rain. Questions were answered when asked. A thorough report was explained and given to us before Tim left the premises and both the owner of the house and I had an email with the report within minutes. I had given permission for the currant owner to receive a copy. Hope I won't need their services again anytime soon, but would recommend him to others.
Elizabeth M.
Jun 2013
Pinpoint was originally hired by our real estate agent in April 2012 to perform a home inspection on a home that we were purchasing in Columbia. With us being out of state, Tim performed the inspection, provided us a written report with pictures, and followed up with a phone call to review items that needed to be addressed.
In May 2012, after settlement, we corrected items that were identified on the report. Recently, we were in Columbia and I noticed, what I thought to be a recurrence of one of the items that we fixed.
I contacted Pinpoint in May 2013 , a full year after initial inspection, with the idea of having Tim inspect the area of concern.
I received an email from Amy Jo, Tim's scheduler, that informed me that as part of the original inspection I was entitled to a followup visit at no charge. Amy Jo scheduled a time and Tim was there promptly to inspect the area of our concern.
That's what I call customer service!
In May 2012, after settlement, we corrected items that were identified on the report. Recently, we were in Columbia and I noticed, what I thought to be a recurrence of one of the items that we fixed.
I contacted Pinpoint in May 2013 , a full year after initial inspection, with the idea of having Tim inspect the area of concern.
I received an email from Amy Jo, Tim's scheduler, that informed me that as part of the original inspection I was entitled to a followup visit at no charge. Amy Jo scheduled a time and Tim was there promptly to inspect the area of our concern.
That's what I call customer service!
Beth C.
Jun 2012
Overall, excellent experience--from start to finish.
Susan C.
Aug 2011
We were told everything was great but when we moved into the house it fell apart literally. Has been a complete nightmare. Report was very scant on details and we weren't happy about that. Within a week of moving into the house we found out the sinks were backed up, the refrigerator, freezer, washer, dryer, home theater and pool all broke or were broken when we got here. A/C and central vacuum are on their way out next. Has cost us a fortune to repair things and some things are still not fixed because we can't afford it. Refer to report we did on Coldwell Banker Realty for more details - they are the ones that hand picked this company. Inspector said this was one of the best houses he ever saw. Wow! There must be some pretty bad houses out there. I never would have paid the price I did for this house had I known the truth. Pretty much you name it and it's broken in this place and it was not a foreclosure or short sale so we were shocked. Very disappointing experience.
**Saw the response the company gave - what a joke - they can deny it all they want but we specifically asked for those things to be inspected and were told they were and were told everything was fine (in writing) now they are going to say it's not their fault because they didn't look at them - complete lies! And by the way - we did complain at the time and were told you have no liability. Believe me if we could have gone after you legally - we would have - unfortunately the State of SC protects these businesses because it is difficult to prove who broke what.
**Saw the response the company gave - what a joke - they can deny it all they want but we specifically asked for those things to be inspected and were told they were and were told everything was fine (in writing) now they are going to say it's not their fault because they didn't look at them - complete lies! And by the way - we did complain at the time and were told you have no liability. Believe me if we could have gone after you legally - we would have - unfortunately the State of SC protects these businesses because it is difficult to prove who broke what.
Response from PINPOINT HOME AND COMMERCIAL INSPECTIONS, LLC
"This inspection was performed according to SC Standards of Practice. We go above and beyond requirements. In reference to the refrigerator, freezer, washer, dryer & central vacuum. These are never part of an inspection, nor are they represented to be part of an inspection. The home theater is also not a requred part of any inspection. We, with the help of the homeowner, turned on and watched the home theater system and it was functioning properly at that time. The pool inspection is also not a required part of any home inspection. We took a cursory look at the pool and pump to look for leaks of which there were none. It was functioning at the time of the inspection. If there were problems with the home inspection, the buyers should have contacted us and given us a chance to respond, which we would have gladly done. We would have gone out and addressed each and every issue. We believe in customer satisfaction. We have an A+ rating with the Better Business Bureau because we do care and we do go above and beyond requirements. These issues are mostly about items that were not inspected, not represented to have been inspected, or were functioning at the time of the inspection. We can not and should not be held responsibel for these issue. We have a reputation for being very thorough and we will continue to stay up to those standards we have set. We have been in business for over 10 years and have never been found liable for issues such as these noted. Bottom line is, the member should have contacted us. Sincerely, Tim Jacobson, Inspector and Owner of PINPOINT."
Licensing
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FAQ
PINPOINT HOME AND COMMERCIAL INSPECTIONS, LLC is currently rated 4.7 overall out of 5.
PINPOINT HOME AND COMMERCIAL INSPECTIONS, LLC accepts the following forms of payment: CreditCard
Yes, PINPOINT HOME AND COMMERCIAL INSPECTIONS, LLC offers free project estimates.
No, PINPOINT HOME AND COMMERCIAL INSPECTIONS, LLC does not offer eco-friendly accreditations.
No, PINPOINT HOME AND COMMERCIAL INSPECTIONS, LLC does not offer a senior discount.
No, PINPOINT HOME AND COMMERCIAL INSPECTIONS, LLC does not offer emergency services.
No, PINPOINT HOME AND COMMERCIAL INSPECTIONS, LLC does not offer warranties.