Mr. Appliance of Lexington

Had them come out to repair my oven on June 24, 2025, they said it was the fan and to replace it would be $575.85. We paid on the spot and they said it would be a few weeks for the part to come in. They come on July 16, 2025 and replace the fan. Turn it on that weekend and it still doesn’t work. It gets to the hottest temp and the fan sounds like it’s about to explode. We have called six times, texted, emailed, and spoken to the fake AI chatbot on their website and no one has responded. Call me back and fix my oven that I paid you for!

I called them to fix a dishwasher that was leaking from the door. The technician was prompt and courteous. He advised that the hinges were bent and would need to be replaced for $280. I asked if it would not be better to replace the 15-year-old appliance and he said no, that it was in good shape and cheaper to repair. $280 and new hinges later, the door still leaked. On his call-back trip, he said the frame was bent and could not be fixed. I asked about receiving a partial discount and he said the office would call me. Nobody ever contacted me, and no one has returned my two calls this week, even though I was assured that Melissa would call me by lunchtime two days ago. I ended up selling the house, and had to give the buyer a $500 credit to buy a new dishwasher. So, I'm out $780 because of them.