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Midland Air Service Experts
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Midland Air Service Experts Heating & Air Conditioning is proud to have been serving the Columbia community for over 60 years, giving our customers expert service for all your heating, air conditioning, and indoor air quality needs. Our NATE-certified technicians are qualified to repair, service, and install all major brands of HVAC and indoor air quality equipment. We do it all; HVAC service and maintenance for your home or your business. That’s right – we even provide commercial HVAC services! So call Midland Air Service Experts in Columbia 24/7/365 at 803-399-7208 to schedule an HVAC repair service, routine maintenance or to set up an appointment for a free new system estimate.
Business highlights
Emergency services offered
70 years of experience
Services we offer
Heating. Air Conditioning. Indoor Air Quality. HVAC Installation. Attic Insulation.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.761 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 7% | ||
| 5% | ||
| 11% | ||
| 18% |
Showing 26-50 of 61 reviews
L D.
Apr 2015
I am a 31-yr. customer of Midland Air and bought a new HVAC system from them about 6 yrs. ago. It has worked fine except for a dehumidifier they have never replaced and a vibration noise in the furnace fan they have never fixed. I stopped calling after 4 months of trying and them sending out techs who can't seem to fix or replace mechanical parts correctly.
Now, because of a technician's carelessness, a recent AC tune-up required 2 separate visits to complete (Mar. 30 and Apr. 10, 2015) and has caused damage to my exterior compressor.
The 1st technician failed to hook back up a fan wire on my outdoor compressor when he completed his tune-up. After 2 warm days and 1 very hot day in early April, I discovered that the AC was not cooling at all, so I called. Midland sent out another service tech who discovered the problem with the fan wire. By that time, my compressor had been running constantly for 40 - 48 hrs. and was overheated (no fan running to cool it). Altho' the 2d technician tried to assure me that there would be no residual problem, I know for a fact that this has shortened the life of my new system. The compressor was working perfectly until this happened. Another HVAC expert has estimated that I will now have to replace the compressor within 3 - 5 yrs, and Midland is not likely to replace it for free!
To top it all off, 2d technician left my hose lying uncoiled in the yard (it had been spooled on a mount when he arrived) with the water running. Since I did not discover this until 24 hrs. later, I now have a nice fat water bill.
I don't do sloppy, unprofessional, or costly clean-up work, and I don't like to receive it. That's why I am submitting this review.
Now, because of a technician's carelessness, a recent AC tune-up required 2 separate visits to complete (Mar. 30 and Apr. 10, 2015) and has caused damage to my exterior compressor.
The 1st technician failed to hook back up a fan wire on my outdoor compressor when he completed his tune-up. After 2 warm days and 1 very hot day in early April, I discovered that the AC was not cooling at all, so I called. Midland sent out another service tech who discovered the problem with the fan wire. By that time, my compressor had been running constantly for 40 - 48 hrs. and was overheated (no fan running to cool it). Altho' the 2d technician tried to assure me that there would be no residual problem, I know for a fact that this has shortened the life of my new system. The compressor was working perfectly until this happened. Another HVAC expert has estimated that I will now have to replace the compressor within 3 - 5 yrs, and Midland is not likely to replace it for free!
To top it all off, 2d technician left my hose lying uncoiled in the yard (it had been spooled on a mount when he arrived) with the water running. Since I did not discover this until 24 hrs. later, I now have a nice fat water bill.
I don't do sloppy, unprofessional, or costly clean-up work, and I don't like to receive it. That's why I am submitting this review.
Response from Midland Air Service Experts
"Thank you for your feedback.Your experience is troubling so I am escalating this directly to our General Manager, who would like to talk directly with you. In order to promptly address your concerns, please provide your contact information to our Customer Relations Specialist by email at [email protected] or by phone at 855-301-2206. Customer service is extremely important to us and we are committed to 100% satisfaction."
Virginia W.
Mar 2015
I have a contract with them. I have been using them for more than 20 years. I like their reliability. I have not compared them to other providers when it comes to price.
Response from Midland Air Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Edwin A.
Mar 2015
unknown
Response from Midland Air Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Frieda W.
Mar 2015
unknown
Response from Midland Air Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Lawrence J.
Jan 2015
Our compressor went out exactly 12 days after the warranty ran out. Midlands air attempted to get the manufacturer to make good on the warranty and when they declined Midland Air stepped up and helped with the cost of the compressor. We've used Midlands Air for years and they have always been honest and professional.
Response from Midland Air Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Dianne R.
Dec 2014
unknown
Response from Midland Air Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
Rebecca P.
Sep 2014
TERRIBLE!!! Heating and air units were never maintained appropriately. Individuals always put down(blamed) the technician that was there previously, even though they were some the same company. Left a mess everytime. Very poor service. The real issue is incompetence.
Response from Midland Air Service Experts
"We are committed to 100% satisfaction so every customer is very important to us. Unfortunately, with all companies, there will be times when a customer may feel they have been let down. If that happens with us, we certainly want to hear from you. To better address your concerns, please contact Patti, our Customer Relations Specialist, directly by email at [email protected] or give her a call at 855-301-2206. Hopefully we will hear from you soon so that we can promptly understand your issue and address the issue!"
Susan R.
Jul 2014
They turned out good. I will continue to use them in the future.
Response from Midland Air Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Leslie C.
Apr 2014
unknown
Response from Midland Air Service Experts
"We understand that unexpected expenses, such as most HVAC repairs, can be extremely frustrating. However, we firmly believe our prices are competitive, demonstrate value, especially when taking into account the dependable, timely and expert workmanship we provide. We do want to understand more about your concerns, so please contact Patti, our Customer Relations Specialist, by email at [email protected] and allow us the opportunity to understand fully the issue to help resolve your concerns."
Mike W.
Jan 2014
They made an error when figuring the bill initially and they charged me extra money. They did not clean up after themselves. They don't appear to be able to fix a unit that they initially installed. They do not show up on time, they are late by many hours.
Response from Midland Air Service Experts
"Our policy is to be fair and upfront with customers, and to never trick someone into purchasing equipment. Many HVAC problems can be resolved with simple, inexpensive solutions and when those scenarios occur, our technicians will advise you. However, if your situation requires a more complex (and unfortunately, more expensive) answer to truly resolve your problem, we believe it is important to tell the truth. We do not want any customer to ever feel taken advantage and we feel its wise to seek out other qualified opinions. However, Service Experts Heating & Air Conditioning will only suggest solutions that actually resolve your HVAC problem. If you wish to contact us directly, please email us at [email protected]."
Susan R.
Aug 2013
The system Service Experts Heating & Air Conditioning put in has been excellent. Their service has been good. Their products have been good. We have been very happy with them.
Response from Midland Air Service Experts
"Thank you for taking the time to write this outstanding review. It's great to know that you're happy with the work Service Experts Heating & Air Conditioning did for you. Please let us know if there is anything else we can do for you."
John H.
Jul 2013
Been with them for a couple of years. Service has been great. This last appointment was disappointing. I was given a service appointment window from 8:00 a.m. to 10:00 a.m. At 9:15 I received a call informing me that the technician would be at my home in about 15 to 30 minutes. At 10:00, I called them and was transferred to the dispatcher's voice mail. At 10:15, I called again and then was told that the technician called in sick and they would get someone else to come. I was put on hold and then was told a technician would be at my home between 11:30 a.m. and 12:00 p.m. The technician came at 12:30 p.m. Hopefully this is an isolated case.
Response from Midland Air Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Nikos O.
Jan 2013
Quoted me a price on a new heat pump and zone system. Salesman told me the equipment I was buying was elgible for a $1000 rebate (also wrote it on contract). After equipment was installed I received a $350 rebate check. After several unreturned emails and calls to salesman, the salesman finally answered and blamed it on Lennox. I received another $450 rebate check, but am still owed $200. Salesman will no longer answer my emails or phone calls. Lied to my face.
Also the "highest end" system they installed does not work any better than my builders grade system I replaced and makes a lot of noise.
The only reason I did not give them an F is because the actual installation guys were good.
Also the "highest end" system they installed does not work any better than my builders grade system I replaced and makes a lot of noise.
The only reason I did not give them an F is because the actual installation guys were good.
Ann F.
Sep 2012
They did a great job and cleaned up after themselves. They also help me with central system and do an excellent job with that as well.
E M.
Jun 2012
unknown
Peter W.
Apr 2012
They are very professional; if I make an appointment, they keep to that appointment. We specially ask for one person to do it who knows what he is doing, and he comes out and does a good job twice a year. We don't have any problems fortunately because of the maintenance. I will be using them tomorrow. I will continue to use them in the future.
Cindy T.
Mar 2012
Be aware of your system have someone else look if you think you might be encountering this situation.
Wesley W.
Feb 2012
This tactics of this company are pushy at best and dishonest at worst. They've had the maintenance contract on our HVAC for the time we've lived in this house. They've always been good about scheduling and coming out to check things twice yearly.
Our first sign that something was odd was a sales pitch for some sort of germ-killing light that cost more than a mortgage payment. Of course we said no. This time around they said our heat exchanger was cracked and the entire unit would need to be replaced. Because of the high cost in their proposal, we had two more qualified technicians come out to check. They both said there was nothing at all wrong with the existing equipment.
They won't be coming back onto our property.
Our first sign that something was odd was a sales pitch for some sort of germ-killing light that cost more than a mortgage payment. Of course we said no. This time around they said our heat exchanger was cracked and the entire unit would need to be replaced. Because of the high cost in their proposal, we had two more qualified technicians come out to check. They both said there was nothing at all wrong with the existing equipment.
They won't be coming back onto our property.
NIeves M.
Jan 2012
They are very professional and they come during the time that they say they are coming....well, I am satisfied, that is all I have to say.
Margaret K.
Jul 2011
They were prompt and told me a little bit ahead of time that they were on their way. They were great with listening to my concerns and reassuring me that my unit was in good shape.
Jack P.
Jun 2011
Overall, very nice and punctual. in my pinion, they over exagerated the problems in order to sell a new system.
James M.
May 2011
I have used them a lot before and have not had a problem with them. The most recent visit did leave quite an odor from chemicals they used on my coils. They corrected the problem and agreed to used steam cleaning in the future. They sent out a manager to quell any of my concerns and get rid of the odor. I think they really went above and beyond to make things right.
LaDonna H.
May 2011
Arrived on time and performed work professionally and timely. Workers were curteous and professional in their demeanor. Will definately use them again.
Glenn M.
Nov 2010
We had nothing but problems with them. They sent their technicians with their phone encouraging them to use it while they were on job but they used our tenant's telephone instead. I think this was very unprofessional. When we asked about why they were not using their telephone, they said that it had not charged and that they did not have a way to charge it up. They convinced us to buy a new air conditioning system even though our air conditioning was working just fine. They embarrassed us into buying new air conditioning units by talking about our system in front of our tenants. They put us in a very bad situation. They repaired the air conditioning system but they told the tenant that it was a temporary fix and it could break down again tomorrow. This left the tenant feeling extremely uneasy. They ended up not charging us for a month as they had over charged us a couple of months. They had to send another technician as the first one lied to us. My husband happened to know about air conditioning units and that is how we caught them lying. I would not recommend them to other members. I would definitely not use them in future as soon as the contract is over. We always say good things about companies and very rarely talk negative about a company. These guys earned this as we had a very bad experience.
Russell J.
Aug 2010
See above
Licensing
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FAQ
Midland Air Service Experts is currently rated 3.7 overall out of 5.
Midland Air Service Experts accepts the following forms of payment: CreditCard
No, Midland Air Service Experts does not offer free project estimates.
No, Midland Air Service Experts does not offer eco-friendly accreditations.
No, Midland Air Service Experts does not offer a senior discount.
Yes, Midland Air Service Experts offers emergency services.
No, Midland Air Service Experts does not offer warranties.