Midland Air Service Experts

I obtained several quotations from various companies to obtain three professional proposals to choose from. Midland was professional from the beginning to the finish. I have been pleased with the new systems and the service that Midland provided. They were not the least nor the most expensive. The combination of the quality product line they were offering plus their responsiveness and professionalism guided my decision. I would recommend them to anyone and will use their services again in the future.

I waited two weeks without hearing another word from Midland Air. Finally called to inquire about the parts and Midland Air sounded a bit "disoriented" as to what was going on. I got the impression that they ordered the compressor after my call. Midland Air called to schedule installation of the new parts a few days later. The repairman installed the part and presented the final bill. I asked about the "heart start" capacitor that they'd installed and whether they were going to put a normal capacitor back in and was told that the capacitor would have to be ordered. I never heard another peep from Midland Air. Though I've done more than $12,000 worth of business with them in the past, this experience seems to typify my experience with them, both in the past and in even more recent dealings with them. They provide an initial service call, charge for an evaluation, expect immediate payment, and could care less about following up and completing the service. I used them for hvac maintenance contracts for years. It was typical to receive a computerized call from Midland Air telling ME to call THEM to schedule my semi-anual maintenance services!

After years of extremely high electric bills ($500/mo for 2200 sq. ft. home) and not being comfortable with the temperature of our home we finally got a second and third opinion. Both other independent companies confirmed that the unit they installed was less than half the size it needed to be for our home which is why it ran constantly and we were never comfortable. Because the unit ran overtime it frequently broke down. Midland Air always sent a technician out in a timely manner, and they would find *something* to fix (the thermostat, the coolant leaked, the unit was mislabeled so not enough coolant was infused, blah blah blah), but they could never explain why the problems recurred. I was not at all confident in their technicians. There was no continuity, so they had no reason to get us fixed once an for all. Kind of like the cable company, just do something and get out of the house and on to the next call.

I think their service people could be a little more prompt. It seems like they come out an hour after their scheduled appointment. The unit they sold us had a problem with the manufacture so we are working on getting that figured out, but it's not their fault. Other than that, they do a good job and we will continue to use them for future service.

Not a good experience. Our old HVAC failed in the summer of '07 and a call for an estimate morphed into a pressured sales pitch complete with waived service call charge if we signed a contract. It appeared that a sub-contractor was engaged to do the install, and after the Lennox unit was set on a two-piece slab and leveled with brick batts and other debris, we complained and got a second crew on site. The ductwork was very poorly done, with immediate separation from the boots and junction boxes. They seemed shocked to find that a 45-year old woman was crawling under the house to inspect the work but I did. Over the last 10 months, a 'seat valve' has failed twice, and service calls took over 3 days to be scheduled. Dispatch service and courtesy calls prior to the technician's arrival were handled poorly with lots of wasted time on my part.

There was a mistake last time they came out, but they sent someone out to correct the problem and did not charge me for it. They come when they say they will. They have fair prices.

Very well. Diagnosed, and corrected the AC problem. Ducts installed properly, working fine. Responsive and professional.

The sales man (Lewis) came in a quoted the job and gave us an estimate. He didn't substantially review the job and quoted 3 days from start to finish. The demo took two days and the installation to 2 weeks. The ordered the wrong condenser (13 SEER instead of 14 SEER - we pointed that out not them) and had numerous other installation issues. The work crew generally showed up between 10 and 12 as "first thing in the morning". Multiple calls to the office every day did little good. Their attitude was to say something to get them off the phone. The office always failed to keep us informed of the job and demonstrated that they did not know the status themselves. We don't fault the crew working; it was obvious it was an office management issue. Finally the sales guy (Lewis) admitted they had big issues and didn't follow closely and wanted to get a gift certificate for dinner. Haven t heard from them since.

Not good. The technician was late. Almost as soon as he started work he reported that our system was "covered in mold" and really near the end of its useful life so we might consider getting it replaced. Our system is 8 years old. He continued to say things pressuring us to select a new system the entire time he was here. He ultimately recommended a UV Cleanser + filtration system. His manager came the next day and explained the cost would be about $2,700 for that. We asked him to show us where the mold was in the system and he could only find a very small spot. He said on a scale of 1-10 in seriousness our mold problem is a 2. I can't say whether or not we got appropriate service to our system, but I can say that if we did, it took only a small percentage of the time the technician was here. The technician was also could not provide a good explanation for a $5 "surcharge" that was added to the cost of the annual maintenance contract.

Excellent process from start to finish--unit failed Saturday evening and call was placed for service 9pm--Service person was to scheduled to come next morning (Mother's Day) and arrived @ 830 am--Problem was diagnosed and I decided to replace unit rather than repair as the old unit was 13 years old--they offered to install that day but since the weather was cool and it was mother's day I told them wait til next morning--Crew arrived promptly on Monday and removed old unit and installed new unit and thermostat and some ducting for they quoted price and were through and gone by the end of the day!!

I solicited a quote from this company as well as others. Their quote was fair and included a 'finish time' commitment. All work was done as promised. Very satisfied. Have since purchased annual contract for maintenance - also satisfactory.