Approved Pro
Detailed Excellence Cleaning Solutions
Maid Service, Post Construction - Clean-up, Range & Hood Cleaning Service,
About us
We have won the 2015 ,2016, 2017,2018 and 2019 Super Service Award. Weekends weren't meant for house cleaning, and we understand that! We offer cleaning to suit your needs. If you need a one time cleaning or cleaning on a consistent basis, we customize to suit your lifestyle! We have a highly trained staff of professional cleaners, with over 25 years experience in the cleaning industry. We strive to achieve excellent customer service. Our quality far surpasses our competitor's because of our attention to detail. Let us show you the difference we can make in your home with our "unique" cleaning system. We will make your home a "showplace" while providing the best quality & value available in the midlands! We are fully bonded and insured to protect your assets. We look forward to putting our years of experience to work for you. Our mission is to offer a "superior" cleaning solution for every one of our customers.
Business highlights
14 years of experience
Services we offer
Residential and Commercial Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7118 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 9% | ||
| 1% | ||
| 1% | ||
| 4% |
Showing 1-25 of 118 reviews
Patti C.
Dec 2024
I have been using this service for several years & love them! If issues arise, which has been rare, then Dawn addresses them immediately & fixes it! There’s not enough room here for me to sing their praises. A great cleaning team!!!!
Response from Detailed Excellence Cleaning Solutions
"Thank you so much! I truly appreciate you and your continued business!! Dawn"
Megan J.
Oct 2024
The owner and staff were excellent to work with and they did a great job cleaning my house!
Response from Detailed Excellence Cleaning Solutions
"Thank you for the great review"
Tricia W.
Jul 2024
Excellent. The staff always do an excellent job I highly recommend.
Emilee M.
Dec 2020
Deep Clean of entire house
Response from Detailed Excellence Cleaning Solutions
"THANK YOU for the great review..."
Vicki C.
Aug 2020
The ladies were professional very friendly and were very Thorough.
Response from Detailed Excellence Cleaning Solutions
"THANK YOU! We truly appreciate you taking the time to review us..."
Michael A.
Jun 2020
It went great. Detailed Excellence is a very good company.
John M.
Jun 2020
Excellent service by the two assigned cleaners. They arrived punctually, reviewed what was needed and performed in a professional manner completing in what was, to us, record time. We have no reservation concerning use of this company and its employees again in the near future. Our kudos to the staff for a well done job all around. These are professional folks with the customer needs as their priority. We also appreciate Ms. Sandra for scheduling us in when our back was against the wall.
Response from Detailed Excellence Cleaning Solutions
"Thank you for the great review! We appreciate your business."
Roger W.
Mar 2020
They did a fabulous job on my home. I would recommend them to everyone who's looking for cleaning service's.
Response from Detailed Excellence Cleaning Solutions
"Thank you for the great review, it was a pleasure working with you! I look forward to working with you again in the future.. Dawn"
Bonnie L.
Mar 2020
I have been very pleased every time Detailed Excellence has cleaned for us. Everyone is always very polite and does a great job.
Response from Detailed Excellence Cleaning Solutions
"You and your husband are always so pleasant to work with... we appreciate your business and the great review. [Member Information Removed]"
Jaclyn C.
Mar 2020
Did an absolutely fantastic job cleaning my house. Easy to communicate with and finished in a quick efficient manner. I have found them to be much more fairly priced than the other services in the area, especially considering the quality of the service. Highly recommended.
Response from Detailed Excellence Cleaning Solutions
"Thank you for the great review Mrs. [Member Name Removed] it's an absolute delight working with you and your family! Dawn"
Amanda T.
Mar 2020
This company cleaned my house for 8 years and never had an issue with them stealing. Well about a month ago they came in to clean and stole 2 rings valued at $3100.00 and another custom ring. I realized it as soon as they left and contacted the owner of the company and told her what happened. She said she was extremely sorry and would contact the women that were there cleaning to see if they would confess to taking them and get back with me. The women said they didn't steal anything so the owner did nothing!! I contacted the police and they came over to take a report so they are being investigated. Do not hire this company!!!
Jerry C.
Jan 2020
We pre-paid in cash. The house sold before we had it cleaned. We have contacted the owners multiple times for our money back. Both ladies have told us they will call us back when they get to the office, but they have yet to return our calls or respond to texts. I would not recommend after this transaction.
Response from Detailed Excellence Cleaning Solutions
"I have spoken with your wife regarding this issue. This happened in 2017 or 2018... I asked for a receipt, because I ABSOLUTELY would have given one, it has not been produced. I don't understand why you waited almost 3 years to contact me about this. Please call me at 803-404-9766..."
Monique L.
Jan 2020
The staff are amazing. Very professional. I will recommend them to everyone I know.
Response from Detailed Excellence Cleaning Solutions
"Thank you very much Mrs. [Member Name Removed] for the great review that you provided for Detailed excellence. Sandra Knotts"
Barbara C.
May 2019
Everything was cleaned to my expectations
Response from Detailed Excellence Cleaning Solutions
"Thank you for your review! I would love to improve on our quality grade.. please contact me so we can discuss issues so I can rectify! We appreciate your continued business! Dawn"
Mary Z.
Feb 2019
Wonderful job. Better then anyone I ever had. Attention to details. Very good. Their careful with my art.
Response from Detailed Excellence Cleaning Solutions
"So happy you're pleased! Thanks for the review! Dawn"
Linda S.
Nov 2018
It went very well. I have them on a permanent schedule.
Response from Detailed Excellence Cleaning Solutions
"Thanks for the great review! It's our pleasure to have you as a customer! Dawn"
Julie M.
Oct 2018
I strongly recommend Detailed Excellence Cleaning Solutions (DECS)! I appreciated the thoroughness and professionalism from the very first visit with Dawn for the estimate review. I had a list of questions that I never had to ask because she addressed them all before I even asked. I shopped around before confirming and DECS had the level of service I was looking for (most important aspect) as well as a great price (bonus!). Our first cleaning visit was fantastic! The team worked very hard – yes, a toothbrush – were thorough and very kind. They were not bothered at all that we were home. They asked questions about preferences (such as use of dust spray, etc) and made notes for our file. The second visit was a different team and did not go as smoothly. However, DECS was very responsive to the issue and my concerns. I am very pleased with their response and action. We just had the third visit and again, a fantastic job and incredibly appreciated! It is such a relief to come home to a clean house and such a joy to not spend the weekend cleaning. Thank you DECS!!
Response from Detailed Excellence Cleaning Solutions
"Thank you...Your review and business are greatly appreciated!"
Christi J.
Oct 2018
I was a pleasant experience from beginning to end. All of the staff were very professional and pleasant and they did an excellent job in our office! I would hire them again and refer them to all of my friends.
Response from Detailed Excellence Cleaning Solutions
"Thank you SO MUCH! I look forward to working with you again! Dawn"
Deborah K.
May 2018
Excellent! I have them clean on a regular basis and love the way my house looks and smells.
Response from Detailed Excellence Cleaning Solutions
"THANK YOU for the review... WE appreciate your continued business! Dawn"
Michael G.
May 2018
Detailed Excellence saved us on short notice as we hosted an event at our home. The team was prompt, courteous and efficient and the house was spotless when they finished. I highly recommend Sandra and her team for housecleaning needs.
Response from Detailed Excellence Cleaning Solutions
"THANKS for the GREAT review!! Dawn"
Deborah K.
Apr 2018
Excellent! They are prompt and very thorough. Love how the house looks and smells after their visit. I have 2 large dogs and the ladies are not bothered by them at all. I loved the first visits so much, I have them scheduled every 3 weeks. The price is great and now I can enjoy my home without having to spend the weekends cleaning. Highly recommend them.
Response from Detailed Excellence Cleaning Solutions
"Thanks for the great review"
Jennifer V.
Mar 2018
Fantastic company! Every crew that has cleaned our home has been friendly, professional, and leaves our house looking spotless. This is the first cleaning service I’ve used that does a better job than I can do myself! I can’t say enough about what a pleasure it is to see them coming every two weeks. They make my life so much easier!
Response from Detailed Excellence Cleaning Solutions
"Wow! Thanks for the GREAT review!! We appreciate you just as much... thanks again, Dawn"
Amir A.
Mar 2018
After being dissatisfied with another cleaning company, I hired Dawn. Her team did a truly spectacular job. They are so thorough & I just love walking into my home after they come through. Their service has been consistent & Dawn is VERY responsive. I can text her with little questions, requests, etc. It's no wonder that she has built such a successful business. She takes her work very seriously and it shows in the service. She is also willing to narrow the scope of the cleaning to work within your budget. I have my house cleaned every other week.
Response from Detailed Excellence Cleaning Solutions
"What an awesome review! I truly enjoy working with you! THANK YOU! Dawn"
Karen G.
Jan 2018
Sandra came out and went through the rooms and told me the services offered. Clean the bathrooms thoroughly, dust everything including the walls and blinds, clean the kitchen thoroughly, vacuum and mop the entire house. We have used DECS for about a year and are very happy with them. All the ladies are friendly and do a great job. I’m always happy to see them come because I know our house will be clean!
Kathleen K.
Dec 2017
The first 2 cleans were detailed. There was never a tooth brush....but it was clean. The third clean they had to be recalled as it was a terrrible job. They came out right away to fix which I appreciated. The next handful of cleans were okay. The problem started happening when we had only 1 seasoned cleaner and a trainee. The cleans became just ok. The last clean they left my house shockingingly bad. Full garbage cans. Pile of debris on floor. Dirty sinks, tubs, and counters. It was a busy time of year and my choice was the either the next night starting at 6 pm or had to wait several days. Suffice to say, I cleaned it myself.
Response from Detailed Excellence Cleaning Solutions
"It has taken me a while to respond to this review because I TRULY have been at a loss for words. I am not one to be negative or nasty and "bash" if you will but I have to say this review leaves me at a total loss. You have had service with us for 9 months. I have gone over and above to accommodate you. In the 9 months of your every 3 week service you have skipped 5 times.May 31,July 10, July 31, Aug 21, and Dec 1. I know things happen, however there were also many times that we had to sit at the gate and wait for you to come and get the team even though you had us text you 10 minutes before arrival (because you live on a military base it was required that you escort us on to the base) For you to say that your home was NEVER toothbrushed , that just simply is NOT the case! I PERSONALLY have cleaned your home, and in almost every area I cleaned I was on my hands and knees WITH a tooth brush cleaning your baseboards, and I know that they used a toothbrush in every bathroom in your home and in your kitchen on the faucets, fixtures and drains. When I am in ANY home cleaning I make certain it is done properly BEFORE I leave.I made an attempt to rectify the error on your last cleaning and you gave me NO chance to do so, I told you we would come back out and take care of it. You told me to send you check back and terminated service before I had a chance to respond to your texts. I did EVERYTHING that you asked me to do. I was very polite and NEVER one time did I get nasty or was I mean or ugly to you even when you DEMANDED that I do what you said and even gave me a "TIME FRAME" to do so . We are all human and make mistakes, no one is perfect. I truly apologize for the error in your home. I only wish that you had allowed me to correct the issue, even if you still wanted to terminate service I would have liked to correct our error before you did. This Company has won Angie's List Super Service Award 2015, 2016 AND 2017.... I take PRIDE in my business and my reputation in this industry. I have worked EXTREMELY HARD to build this company. In the 6 + years I have been in business I have never once advertised, Angie's List and customer referral is the only customer source that I have. I started out 9/15/2011 in a living room with 4 employees and a handful of customers, on 1/11/2018 as I write this I have almost 300 consistent customers ( not counting Move in, Move out & the Quarterly customers) and 22 employees. I believe that speaks VOLUMES of me and my character. Customer referral to family and friends is the best compliment that anyone can give us. I ALWAYS try my very best to make every customer no matter how big or small the home or if they were cleaned 1 time or 1000 times as satisfied as they possibly can be. I really believe that this review is very unfair. C in Price? You have 4 Bedrooms, 3 Bathrooms and 9 other rooms in this extremely LARGE home, D in responsiveness? You were texting me at 10 PM that evening ( I text back and forth with you for over an hour that evening) and several times throughout the 9 months you had service with me you text me late in the evening and I ALWAYS RESPONDED EVEN ON THE WEEKENDS... HOW DID THAT WARRANT A D???? D on Punctuality? This I Truly Do not understand because you had us call you 10 minutes before we arrived at the gate and we sat at the visitors center waiting on you? I am very sorry that you feel this [Member Information Removed]. Best wishes in the future."
Licensing
State Contractor License Requirements
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FAQ
Detailed Excellence Cleaning Solutions is currently rated 4.7 overall out of 5.
Detailed Excellence Cleaning Solutions accepts the following forms of payment: CreditCard
Yes, Detailed Excellence Cleaning Solutions offers free project estimates.
No, Detailed Excellence Cleaning Solutions does not offer eco-friendly accreditations.
No, Detailed Excellence Cleaning Solutions does not offer a senior discount.
No, Detailed Excellence Cleaning Solutions does not offer emergency services.
No, Detailed Excellence Cleaning Solutions does not offer warranties.