Approved ProAbout us
Cottrell & Co., Inc. Plumbing, Heating and Air is a full service residential and commercial plumbing, heating and air company that has proudly served the Columbia and Lexington areas since 1995. We have enjoyed building a reputation of excellence through quality parts, expert employees and maintaining high standards of workmanship. We pride ourselves in communication with our customers by listening, offering multiple solutions and always giving the price upfront. We also offer 24-hour emergency services.
Business highlights
Eco Friendly
Emergency services offered
30 years of experience
Services we offer
Drains & Sewer Consultants, Parts & Supplies,Building Construction Consultants,Building Contractors,Construction Consultants,Plumbing,Plumbing Fixtures,Plumbing-Drain & Sewer Cleaning,Sewer Cleaners & Repairers,Sewer Contractors
Services we don't offer
We do not work on french drain systems. **We only service a portion of BLYTHEWOOD**
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
4.9486 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 1% | ||
| 0% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 486 reviews
William C.
Sep 2023
Plumbing
Do not use this company for backflow tests! I called Cottrell for a simple backflow device test. I was charged $213 for a backflow test which was over twice the amount I was told to expect by friends and family who had the same test done by other plumbers (one even showed me his invoice for $35.00). It is an absurd price for a very simple test and far overpriced compared to other plumbers in the area.
Sarah A.
Aug 2023
Heating and Air Conditioning Service
This company is the best of best! Extremely nice, caring & well trained in their skills. They have gained a customer for life. I highly recommend this company for any of your air conditioner needs. Josh was very professional and responded quickly to my air conditioning issue. He sent Logan out to fix the issue and he was very knowledgeable and didn’t leave until he was able to figure out the issue. They are greatly appreciated!
Stephen D.
Oct 2022
Kitchen and Bath Remodeling
It went great!
John B.
Apr 2022
Plumbing
They did very well and they are very patient. They are pleasant and they were on time. They clean up their whole mess.
Sarah A.
Jul 2021
Heating and Air Conditioning Service
I can’t express enough how much I appreciate the services from Josh, Micah, and Andrew. The customer service went above and beyond. Josh always responds quickly and is always available. Micah was so accommodating and brought a portable AC unit to keep me comfortable until we were able to order a part. She even made sure my puppy had water available in the room with her. Andrew did a wonderful job replacing my blower motor. Thank you so much for the professionalism, knowledge, and most of all; truly caring about your customers.
Ronny G.
May 2021
Water Heater Service
Excellent service
Shawn W.
Mar 2021
Plumbing
Could not turn off my water line after my outdoor water spigot broke...it was a Saturday and they were super busy. The manager came out personally and fixed it. Thank you!
Karen E.
Mar 2021
Plumbing
They claim to be available 24/7 for emergency calls. I had an emergency at 9pm, so I called the number, and it went straight to voicemail. I left a message, then also submitted an appointment request via their website. No one called me back until 9am the next day. 12 hours for emergency response? Not much help when I've got a leak that needs immediate attention. Don't bother with these guys if you have an after hours emergency.
Denise H.
Dec 2020
Plumbing, Electrical Service
Very well. All completed that morning. Excellent work.
Danny O.
Oct 2020
Home Building
Fabulous!!!
Beverly K.
Oct 2020
Plumbing
Wonderful! They've always been very good.
John G.
Aug 2020
Plumbing
Very professional and performed work flawlessly at a reasonable price.
Chad D.
Jun 2020
Plumbing
Forgot to add my review from April 2020. They replaced water inlet valve (which took about 7 minutes total) and charged me $150. I asked about if they could do it cheaper and I was told "No". Will look for someone else next time.
Nydia B.
Jun 2020
Plumbing
Great. Nice people and the most efficient repair people I have ever met. They were done in less than an hour. The price was reasonable.
Christine R.
Apr 2020
Plumbing
Great! They were half the price that was quoted by a competitor. They showed up on time and finished quickly. Will definitely hire again.
Rocky P.
Apr 2020
Plumbing
Not only did they replace the drain pipes, they replaced a shut-off valve that Love Plumbing said couldn't be fixed less than a week before.
John H.
Dec 2019
Plumbing, Water Heater Service
I have used this company for over 15 years and their service is consistently excellent. My most recent encounter was with Josh and Jason. They were professional, polite, knowledgeable, reliable and kept me updated throughout the entire project; which was completed promptly. I wouldn't even consider using another plumbing company.
Brad S.
Nov 2019
Plumbing
Scheduled an appointment with a two hour window and they didn't show. They didn't even have the courtesy to call, Unprofessional.
Response from Cottrell & Co., Inc.
"Mr. [Member Name Removed], Good afternoon! I spoke with my dispatch team and the technician that was scheduled for the job. It would appear that there is some sort of communication break down. When we called the number listed to let them know we were on the way, there was no answer. Then, we called the other number given to us and we were told that we were no longer needed and that the husband had fixed the issue himself. We marked the job as canceled in our system and thought that was the end of it until I read this review. I checked the call logs and contact was attempted by the technician scheduled. I'm not sure where the miscommunication occurred, but we made every attempt to contact and show up to the scheduled appointment. As shown by the numerous other reviews that have been left on this site over the years, this is not our reputation at all. Please, let me know if there's anything we can do to help the situation."
Tamora B.
Nov 2019
Plumbing
Excellent.Service was on a Sunday and done efficiently.I was pleased with the quick and professional service.Will definitely use them next time I have a plumbing problem.
Nancy O.
Sep 2019
Plumbing
GREAT! Put off calling a plumber thinking it would be expensive and a hassle. Cotrell is excellent! Repaired our problems, responded to our follow-up call, and did not over-charge. Very, very pleased and will definitely call them again when I need a plumbing problem resolved.
J S.
Aug 2019
Plumbing
Fantastic work. Quick evaluation, simple repairs, easy on the wallet. In addition, Cottrell was also extremely efficient. Our day was not disrupted hardly at all. We all had smiles on our faces when he left. I will hire him again in the future!
Kari L.
Feb 2019
Plumbing, Water Heater Service
We bought an older home, built in 1955, which needed a lot of plumbing work done: replace and repair old drain lines, install a commode, remove an old expansion tank in the crawlspace, new waterline for the toilet, install a new water heater, etc. They did an excellent job making repairs and trouble-shooting problems that we were having with our plumbing. They are knowledgeable, great with customer service, arrive on time and follow through until the job is done. I would hire them again without hesitation.
Kathleen S.
Jan 2019
Plumbing
Very well. I have used this company many times since they opened. I tried other companies when I moved into my house but found this group off plumbers to be the best overall. They do excellent work, come when I expect them, and are always considerate.
Terry H.
Jan 2019
Plumbing
Tech diagnosed problem and got it working again.
Jim C.
Jan 2019
Plumbing, Drain Cleaning
Very well. Chandler was on time and clearly understood the issue. He provided help on to fix the issue and also make sure who was responsible for what as we have a HOA. Very helpful crew and we would hire them again.
Licensing
Bonded
Insured
Licensed*
Trade License Number
M4241
Trade License Locale
South Carolina
Trade License Authority
South Carolina
Trade License Expiration
10/31/2021
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Cottrell & Co., Inc. is currently rated 4.9 overall out of 5.
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Sunday: 12:00 AM - 12:00 AM
Cottrell & Co., Inc. accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Cottrell & Co., Inc. does not offer free project estimates.
Yes, Cottrell & Co., Inc. offers eco-friendly accreditations.
Yes, Cottrell & Co., Inc. offers a 5% senior discount.
Yes, Cottrell & Co., Inc. offers emergency services.
Yes, Cottrell & Co., Inc. offers warranties.
Cottrell & Co., Inc. offers the following services: Drains & Sewer Consultants, Parts & Supplies,Building Construction Consultants,Building Contractors,Construction Consultants,Plumbing,Plumbing Fixtures,Plumbing-Drain & Sewer Cleaning,Sewer Cleaners & Repairers,Sewer Contractors
We do not work on french drain systems. **We only service a portion of BLYTHEWOOD**