Approved Pro
Columbia Tile & Grout Services
Tile & Grout Cleaning, Grout: Replace or Repair, Tile and Grout Cleaning,
About us
Columbia Tile & Grout Services was founded in 2003 as a tile & grout restoration company, providing the maintenance and repair services shunned by most tile installers: cleaning, sealing, color-sealing, regrouting, recaulking, and tile repairs. Over time, we have evolved into a full-service tile contractor with both tile setters and restoration technicians. We employ state-of-the-art dust management technologies and practices to assure that we leave your home or business as dust-free as possible, with special emphasis on preventing and capturing invisible airborne silica dust. Our projects range in size from shower cleaning to regrouting nearly 65,000 square feet of marble tiles in a luxury resort. Our tile installation projects include demolition and replacement of showers, tub surrounds, floors, and backsplashes. We do NOT work on: * outdoor tile * pool tile * countertops * brick or stone masonry * honing and polishing * non-tile flooring
Business highlights
22 years of experience
Services we offer
Re-grouting & re-caulking, Tile & Grout Cleaning, Sealing, Color-Sealing, Tile installation
Amenities
Free Estimates
Yes
Warranties
Yes
Reviews
4.934 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 3% | ||
| 3% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 34 reviews
Rebecca S.
Sep 2023
Tile & Grout Cleaning
Wonderful turned out great
Ann Y.
Sep 2020
Tile & Grout Cleaning
They did a beautiful job. However, the estimator told me this would take about 10 hours and I agreed to the charges based on that. In fact, the work was done in about 4 hours and there was no price reduction.. I'm happy to pay for quality work, but I don't much enjoy feeling ripped off.
Response from Columbia Tile & Grout Services
"Ann, I admit that I indeed did overestimate the amount of time necessary to complete your job; but I would prefer to overestimate rather than underestimate the time that you must reserve in your schedule. However, pricing for your job was calculated entirely from our standard rate sheet that we have been using for years for all of our customers. The components of your job price are very objective and measurable items, such as square footage, tile sizes, grout type, caulk types, etc. Neither the number of labor hours nor an hourly rate was mentioned anywhere in the estimate. Your estimate was entirely a fixed price quote and not time and materials. Usually, when we complete a job ahead of schedule, our customers are pleased, so I was surprised to learn for the first time today, three weeks after we performed your job, that you are not happy. Why did not you call me to discuss this at the time? We have invested heavily in training, proprietary tool development, and state-of-the-art equipment so that we can do jobs like yours better, safer, and faster. The experience and expertise of our technicians also contribute to our ability to complete jobs ahead of schedule without sacrificing quality. The technician assigned to your job has 3,500 - 4,000 hours of experience doing tile and grout restoration work. So, when you stated in your review that he did a beautiful job, but you feel ripped off, I am confused. I do apologize for any miscommunication that seems to have occurred and I am dismayed by your dissatisfaction. Your complaint highlights a need for us to do a better job of verbally communicating to our customers about the basis for our pricing, and not rely on the written quote to do that for us. Going forward with my customer communications, I will make it clear that just because I have given them an estimated schedule that we are not billing on a time-and-materials basis. Bruce Wilson, Owner."
John C.
Aug 2020
Tile & Grout Cleaning
Professional work and easy scheduling. Good experience!
Regis S.
Jul 2020
Grout: Replace or Repair
He was top drawer-on time-absolute professional who knows his work and does it well. He arrived on time;it was a pleasure to have him working on my home project. Regis S. New Smyrna Beach
Rae S.
Jul 2020
Grout: Replace or Repair
5-Stars well earned by Chris. After locating him on HomeAdvisor he responded to my request to provide quote the next day. We found Chris to be on-time, professional and knowledgeable. All appointments on time and in budget. Finished product looks great. Highly recommend!!
Michael M.
Jul 2020
Tile & Grout Cleaning
Great service. On time and very detailed and ensured that the tile being replaced would look great as 2 tile pieces were in my main hallway entrance. Cleaned up and was very efficient.
Mary S.
Jul 2020
Tile & Grout Cleaning
CHRIS WILSON WAS A WONDERFUL WORKER..HE MADE THE SHOWER LOOK LIKE NEW. WOULD HIGHLY RECOMMEND HIM AND HIS COMPANY.
Elaine B.
Jul 2020
Grout: Replace or Repair
Jackie L.
Jun 2020
Grout: Replace or Repair
I found him to start work and finish with out assistance from me. The wok was as good as can be done. He went to work with out a lot of distractions (ie: always on cell phone/personal calls) I will hire him again when I redo the wall tile.
Julie S.
May 2020
Tile & Grout Cleaning
Chris was a delight to work with. He was always prompt, professional and polite. He provided the work during the COVID-19 stay-at-home order and while we never asked him to, he was extremely considerate in wearing a mask the entire time he was doing that hot work for 5 days straight. We appreciated the fact that he provided the work himself instead of a hired crew and that he said he did that to ensure that the quality was high. And boy, was it! We were so satisfied with the work he did, that we asked for a quote on a second, more complex job. He did a great job explaining the options and breaking out the quote so that we could choose what we wanted to do. Please don't miss out on the blessing of having Chris make incredibly high quality improvements/repairs to your home!
Mary M.
Mar 2020
Tile & Grout Cleaning
Chris Wilson was always on time, was very polite, and did a great job!
Nichola B.
Feb 2020
Grout: Replace or Repair
Toussaint was wonderful from start to finish! I would recommend him to anyone who needs help with a tile shower that needs attention.
Gary W.
Nov 2019
Tile & Grout Cleaning
Carrie S.
Nov 2019
Grout: Replace or Repair
Sarah G.
Nov 2019
Grout: Replace or Repair
The work that Columbia grout and tile did was beyond our expectations. It was a stress free experience. We are so very happy with the job!
Dawn C.
Oct 2019
Grout: Replace or Repair
Bruce was very professional and technicians were thorough and on time everyday. Left work area clean at the end of each day.
Sandy G.
Oct 2019
Grout: Replace or Repair
Chris was very knowledgeable about taking care of the cleaning of my tile and grout in my shower stall. I would highly recommend them! They did everything they said they could and it saved me from buying a totally new shower since I just redid the rest my master bathroom Chris made it look new! I m very pleased I hired Columbia tile and grout !
Linda C.
Oct 2019
Grout: Replace or Repair
I could not be more pleased with the results . Two nice knowledgeable young men, Anthony and Kyle, arrived on time this morning and did a beautiful job repairing the grout in my master bath room shower. The job was completed in a timely manner, at a reasonable price. Super Job!
Response from Columbia Tile & Grout Services
"Thank you. We appreciate you taking the time to to provide your feedback for the benefit of future customers."
Dee K.
Oct 2019
Grout: Replace or Repair
Chris did an amazing job. We needed the grout to be cleaned and stained, plus misc. grout filling. I have already recommended him to my friend. So lucky to find this company. He was polite, on time and communicated very well.
Deb M.
Sep 2019
Grout: Replace or Repair
Chris did a great job. He had to re-grout my walk in shower floor tile (due to the contractor that botched it up several months earlier!!) It looks beautiful!!
Gerry F.
Sep 2019
Tile & Grout Cleaning
Chris was on time, professional and great to work with
Cynthia M.
Aug 2019
Tile & Grout Cleaning
Vienna F.
Jul 2019
Tile & Grout Cleaning
Chris is wonderful and the shower looks amazing. He explained all facets of the job and answered all questions patiently. Very pleased with the service and highly recommend.
Bob Y.
Jun 2019
Grout: Replace or Repair
Well done job at a reasonable price
Frank R.
Jun 2019
Grout: Replace or Repair
Chris is on time and extremely polite. His quality of work is fabulous. I did obtain numerous estimates but he is the only one who really listened to what I wanted done. I would recommend Columbia Tile and Grout to any of my friends.
Licensing
State Contractor License Requirements
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FAQ
Columbia Tile & Grout Services is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: Closed
Sunday: Closed
Yes, Columbia Tile & Grout Services offers free project estimates.
No, Columbia Tile & Grout Services does not offer eco-friendly accreditations.
No, Columbia Tile & Grout Services does not offer a senior discount.
No, Columbia Tile & Grout Services does not offer emergency services.
Yes, Columbia Tile & Grout Services offers warranties.