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CARPET ONE

Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,

About us

Carpet One is a full service flooring store. We've been on Main Street in downtown Lexington for 29 years. With 1,000 stores in our buying group, we enjoy a significant buying advantage over our competition and we pass those savings to our customers.

Business highlights

40 years of experience

Services we offer

Luxury Vinyl Tile, We supply and install most types of flooring including: carpet, bamboo, carpet tile, ceramic, cork, engineered wood, laminate, porcelain, sheet vinyl. linoleum, solid wood, stone. We also offer hardwood sanding and refinishing and we also re-stretch existing carpet.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.412 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
0%
2
8%
1
8%
Showing 1-12 of 12 reviews
Chris V.
Sep 2018
1.0
$3,000
If you need quality carpet installation, stay away from Carpet One in Lexington. They came into our home to install carpet in two bedrooms after painters had just been there the days before renovating the rooms and the stairs. They installed the wrong carpet in each room and had to start over to correct their mistake. They also damaged the newly painted walls when they moved a King mattress downstairs after having been told specifically not to move it downstairs on multiple occasions, including when the installers arrived. Two weeks later, ignored emails and phone calls, there was no resolution. After I called several more times, I was told the contract we signed says they cannot be held liable for damage their installers do to your home, they will not pay us a dime for the $140 in damages or for the damaged mattress. Very unprofessional and will never use them again.

Dina S.
Jul 2017
2.0
$9,000
They responded well initially. They installed the laminate flooring with the assurance that it could be changed out "for any reason"if we didn't like it within the first 120 days. The floor is uneven, with hollow spaces underneath where nothing was done to level the floor out prior to installation. We opted to remove it and upgrade to tile flooring instead. Carpet One, however,now states you can only trade out for another color of the same product! This is contrary to their verbal assurances. They will not honor what they said to me to entice me to buy the product. I have called and asked to speak with the manager multiple times. The manager has still never returned my calls.

Mary Z.
Mar 2017
5.0
Yes, I recommend this pro
$3,000
The quality was just wonderful. Donna did a wonderful job helping us.

Katie B.
Feb 2017
5.0
Yes, I recommend this pro
$10,300
First, the salesman worked with us on price and negotiated a discount with the manufacturer due to the size of the project. He saved us approximately $1,000. While we were in the store, a couple was there who had had previous work done and they were back to place another order. They spoke highly of the installers who had done their previous work, and we requested those installers (Brad and Daniel). The installers were super professional, prompt and diligent. Brad has worked with Carpet One for 20 years, which says a lot about how the company treats its contractors. The installation work is perfect.

Chip B.
Jul 2016
5.0
Yes, I recommend this pro
$8,000
As previously rated the entire process was a great experience.

James S.
Feb 2016
5.0
Yes, I recommend this pro
$450
Smooth and Fast crew... they were organized, they came in, went to work and out the door... no mess no hassles.

Mary Z.
Feb 2016
5.0
Yes, I recommend this pro
unknown

PATRICIA B.
Oct 2015
5.0
Yes, I recommend this pro
$12,000

(continued) Two months later, when I called to ask about a little surface residue in one area, and how to take it up, Norm Brownyard personally came over a couple of days later and removed it. From the first phone call to this store to the last, this company was way over-the-top incredible:)  We couldn't be happier with our choices of luxury vinyl that looks like tile in our basement and that looks like real hardwood on the main floor.  My husband and I highly recommend them!



Mark W.
Apr 2015
5.0
Yes, I recommend this pro
$3,000
Excellent product and installation.?Company was top notch to deal with.

Calvin W.
Feb 2014
5.0
Yes, I recommend this pro
$1,080
Both men arrived on time. They both were very professional & efficient. They immediately went to work after moving furniture to clear the space. Very passionate about their work and keeping me abreast with what they were doing at each phase of their work. Would I rehire them? Absolutely!

Rhonda B.
Jan 2013
5.0
Yes, I recommend this pro
$2,100
Needed mid-grade carpet for a rental.  Sales people were very helpful.

MATTHEW R.
Mar 2012
5.0
Yes, I recommend this pro
$900
They were good. They were real friendly. The service was excellent. They were in and out and took all the used carpet away in a timely manner. They were real professional and easy to work with. The price wasn’t better than anybody else but it was fair. I would definitely use them again.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

CARPET ONE is currently rated 4.4 overall out of 5.

CARPET ONE accepts the following forms of payment: CreditCard

Yes, CARPET ONE offers free project estimates.

No, CARPET ONE does not offer eco-friendly accreditations.

No, CARPET ONE does not offer a senior discount.

No, CARPET ONE does not offer emergency services.

No, CARPET ONE does not offer warranties.