Carolina Refacers

Than you to Chance Lindenberg for a job well done! Chance kept the work area neat and clean; he was also professional.

In 2009 I hired Carolina Refacers to reface my existing kitchen cabinets.  The price was cheaper than replacing all the cabinets and I had seen their work at a local home show.  I was very pleased with the installer and the result.  My kitchen looked beautiful.  I lived in that house until September, 2013, at which time I moved out and leased out this home to a young, professional couple.  When they left in February, 2015, I inspected the home and discovered that the cabinets over the stove had melted and the laminate beside the stove had bubbled.  I called Carolina Refacers and talked with Billy.  He was very nice and agreed to meet me at the home to inspect the problem  When he saw what had happened, he was puzzled and said he'd never seen that happen before, but did agree that it was a warranty issue and that he would order new cabinet doors and replace the laminate beside the stove.  He said this would take about 3 weeks.  In the meantime I put the house on the real estate market and it went under contract rather quickly.  Carolina Refacers did the work on the damaged area on 3/12/15.  I was on jury duty and unable to be at the house when the work was done.  Later that day I went to the house to see the work and I was very pleased with the cabinets and laminate.  However, the stove had been pulled out, which was fine, but the installer damaged the floor in front of the stove.  A vinyl tile is now missing.  The installer couldn't even push the stove all the way to the wall; it is about 6 inches away from the wall.  The stove is covered with dust and debris.  I am going to have to replace that missing tile with one behind the fridge.  No one called me these issues.  I believe because this was a warranty issue this company didn't care about cleaning up or minimizing damage they caused.  I am extremely disappointed.