Williams Roofing & Gutter

I thought it was going well at first About a year later there were leaks. I got the new roof in 2012 and had to replace it in 2018.

I thought the job was going well until about six months later when the roof started leaking. At first they sent Mike out to repair and he repaired it for nothing. Then it started leaking again. The next time he came out I was charged an exorbitant fee. After that, I had the outside of my house repaired and painted. Still had leaks. The company that came out and did the painting and wood siding replacement sent someone out who showed me what my problems were. They described it as shoddy workmanship done on my roof. I had the roof installed in 2012 and replaced with a new roof in 2018. The inside of my home was damaged from all the leaks. Do not let these people near your property.

The roofers left old tar paper in place and tried to skip placing new tar paper over the old. They 3-nailed rather than 4-nailing each tab. They played cat and mouse trying to get away with these shortcuts when we weren't watching or were on the other side of the house. Every roofer was Mexican and non-English speaking and the crew worked unsupervised. We had to supervise but could not communicate with the crew. It was a nightmare. It was clear that this was how they normally worked. The supervisor was going to skip the agreed upon downspout work. Then he did such a shoddy job, we had him come back to fix it. After the second attempt wasn't much better, I contacted the business owner, Chris Williams. He agreed to meet with me but did not show up and would not return my calls. Eventually, they had another company come in to fix their mess. I learned that the other company got most of their business like this, being called in to fix Williams Roofing's mess. In the end, we had an acceptable result, but what it took to get there was beyond comprehension. I would not want Williams Roofing on my property again.

Awful. They showed up to do work , didn't have paperwork with them didn't know what to do. Owner didn't show up to get them started. I had to tell them what to do and show them my paperwork. They did the work . Not two months later had a major leak in one of the vents in house. Leaked so bad had to put a pan under it to catch water. They came back out and calked the vent and said that was all they would do. Supposed to have 3 yr warranty on labor. Don't count on it. And was told if we get someone else to repair it , it will cancel our warranty. Owner was very rude, cursed and called us names. I would never recommend them to anyone. And if you use them it would be a bad mistake. Many more issues with roof also.

This has been the worst experience I have ever had using a company for a service please use caution and do your due diligence to make sure this is the company for you. I have done a formal complaint to the BBB and have gotten upper managements attention concerning a roof leak. To file a complaint against Williams Roofing contact SC State LLR. Mr. Williams company has had 14 complaints to the BBB in the last 36 months I was told today of this by the BBB. Don't let what happened to me happen to you.

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The crew was on-site at exactly 7:30am every morning. A minor issue was that when they showed up the first day we hadn't been informed they were coming. Very satisfied with the quality of the roof and the time it took to finish(3 days); however, the final cleanup wasn't as thorough as it should have been. Still, we would definitely use them again and recommend them to our friends.

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The first day went great!  They had 6 guys working on the roof from 7:00 am until 4:00 pm on a Friday.  We were told by Larry that it would be Monday before they could finish because a couple of guys were taking off for the weekend and later in the day, Larry told us they would be back Saturday.  There were only 2 guys working on Saturday.  So of course, they didn't finished.  Monday two guys came back but didn't arrive until around noon due to a truck issue.  It started raining that afternoon so they had to come back Tuesday.  There were some things still on the roof and part of a ridge vent was sticking up. Someone was coming back today to fix those problems and take the satellite off and roof underneath it and reattach.  During most of the time, there were things all on the roof and in the yard.
In the meantime, Gene kept calling asking for the rest of the money.  We told him the job was not finished.  This was not communicated by Larry to Gene.  My husband talked to Robert Hardy and Gene about our concerns and it seems that they were "passing the buck" to the other person.  It seems Gene was more interested in getting paid than making sure we were pleased.
Overall, they did a good job.

After they had left I saw a piece of shingle lying on roof. I was concerned that a piece had either come off or maybe it was just a piece left behind. I called the company and spoke with Robert Hardy the estimator. He stated that he would send the roofer back out. He never came. About a week later I call the company again and spoke with someone in office. She said she would try to get the roofer back out. He called me Friday April 10 and told me he would for sure come by next day (Saturday) and check it. As of this writing I have neither seen nor heard from anyone from the company. They were all so nice in the beginning I thought I had found someone that would be dependable. Now i'm not sure I would call them again.

Very satisfied. Responded promptly with estimate, and only two days until job completion. Job completed within original estimate, no extra work, no extra charges. Would highly recommend and would use again.

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Williams was very quick. Both jobs only took a couple of days each; it looks great! They were very professional and did a great job of cleaning up. I had a huge mess (my own) on the front porch and they worked around it with no complaints or schedule issues.

It was a good experience. They arrived on time and did a good job with a fair price. I would recommend them to friends and family.

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First, they came out and gave me an estimate. It sounded good to me at $950, so I told him to go ahead and schedule it for me. He was nice enough, but didn't explain exactly what they would be doing, which would've been nice. He told me I'd be getting a call and would coordinate the time then. Then I guess a week later they called and said they were on the way over. I would've liked more warning, since I was on night shift and slept during the day. The guys they sent out were very polite and got the job done pretty quickly. The roof looks good and it doesn't seem to be leaking anymore so I'm happy with it. They did forget some type of magnet tool on my roof, which made me question their attention to detail somewhat. It was a pretty good experience overall. If they had explained to me exactly what they were going to do and also called to schedule a good time, I'd have had no complaints.

Edit: 
The roof continued to leak after the repair and actually started leaking in a new spot nearby as well. It only leaked after a heavy rain, so it took some time to notice. After calling them regarding this, they sent a guy out to take a look at it again. He replaced a shingle that he said must've been the problem. I didn't see how it could have caused the leak being located where it was, but he's the professional, so I accepted that. He told me to call back if it continued to leak. 
Months later, after I tore up my carpet to put down a new floor, there was a heavy rain and I discovered that water was leaking down inside the wall to the floor in the same place the leak had been the whole time. The water damage didn't look any worse than it had been where the wall meets the ceiling, so I had thought it was repaired. 
I called back on and off and I was working nights so we played phone tag some, but eventually the same guy came back out. I have no complaints with him. He was very polite and professional, but he told me it must be that my shingles need to have some roofing cement put under them on a large section of my roof. I still don't quite feel that could be the problem. He recommended I call them out all over again and start with a new job since the warranty period is expired.

It's been two years and it looks like I'm going to have to start back at square one with a different company. The way I see it, I paid nearly $1000 to have a leak fixed and although they did some work, the source of the leak was never fixed. I don't think they're bad people or a bad company, but in my case, they weren't able to fix my roof leak and unfortunately I had no way of finding out it wasn't fixed until it was too late.