BURNS FORD

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They have always been top notch and professional.

Levi Jones was excellent to work with during sales process.

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Burns Ford is hands down the best dealership I've ever worked with. I bought my truck in Monroe, NC and used the dealership there three times on two of my vehicles. It was a very poor experience. Burns Ford on the other hand has worked on my vehicles many times now. Mostly for routine preventive maintenance work and once for a major situation. Each time their professionalism and honest down home courtesy has been refreshing. On my major repair, they even flew in an expert from Ford to help remedy the issue. I bought my better half a new SUV last year and never thought about going anywhere else. Cheers Burns Ford!

6 inch Lift kit Rough Country,
33 inch tires ( new ) Nitto Grapplers M/T
Monster energy Rims
Oil Lube change

This shop is very understanding and accommodating.
Although they could not duplicate the problem I complained about they explained that there was no need to worry because it would be covered by the five year warranty and if it reoccurred to come back and they would address it again. They provided me a free loaner car since they had to keep the car long enough to drive it to see if the shifting was faulty. This shop is really really great and know their stuff. I am glad there are people around like them. It is hard to believe that they declined to charge me a cent for their services. If I have any problems in the future I will get to them as soon as I can.

Burns Ford are you usually on time when you schedule an appointment, they get your car in and out pretty quickly, they are reasonably priced, the people there are friendly and helpful.

I had a great experience with Burns Ford service department. When they replaced any engine for me, we had some issues related to the computer coding something they couldn't figure out. They took extraordinary interest in making sure they corrected the issue at no additional expense to me. They provided transportation for me while they flew in a Ford engineer to assist with the problem.Ultimately all was resolved and I'm certainly well satisfied with the result and their level of customer service.

I have never bought a car but I have used them for car maintenance and they have been excellent. I did not have to spend anything because my car was still under maintenance warranty. It wasn't free because I paid upfront when I bought my Lincoln and I had a service policy to service my car for five years. They just change the oil, check all the fluids, rotate the tires, they check all the brakes and check the levels of all the functions and give their ratings. They give me a printed out page that has all the ratings on it so if one has to buy a new car or do some maintenance it would help. I would recommend them. The first time that I called them, I had a dead battery and it was about two miles from where my house was; my car was dead. The service manager drove in his truck, picked me up went up, jump started the car and followed me down to the dealership. I can't say anything about their price because I never had to spend a penny with them yet. The battery was replaced for free because that was under warranty