This pro may not be in business
Find a similar pro in your area who's available now.
Power Home Technologies - Charleston SC
Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,
About us
LOCAL! LOCAL! LOCAL! We are your local home security provider that has been in business for over 11 years and installed more than 85,000 customers. We believe that installing a home security system is something that should not be done over the phone or mailed to you. We will send out a licensed security professional to design a security system that fits your needs and budget. Through Angie's List we offer systems for as low as $34.99 per month with no activation or installation fees! Please give us a call or email us today to schedule your free consultation and help support our community by doing business with a local company that will be here for you when you need it!
Business highlights
Emergency services offered
21 years of experience
Services we offer
Door lock control, Home Automation, Thermostat control, Wireless Home Security, and lightning control all through your smart phone!
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.530 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 7% | ||
| 3% | ||
| 3% | ||
| 7% |
Showing 1-25 of 30 reviews
James M.
Oct 2017
The unfriendly, inconsiderate customer service representatives (plural) tried to muscle us for another months worth of service that we DID NOT GET and then had the nerve to charge us a bounced check fee on top of it (we stopped the automatic withdrawal from our bank). There was more deceitfulness and unethical business practices that went on along the way. I would NEVER recommend this company to do ANYTHING for me again. BEWARE!
Richard H.
Apr 2017
Work went very well, great people to work with. Yes, I would recommend them!
JOHN D.
Jan 2017
Very well.
Cathryn B.
Jan 2017
Great job and easy to talk to. They took all the time you needed to explain the system. I recommend them to family and friends.
Yvonne P.
Oct 2015
unknown
Response from Power Home Technologies - Charleston SC
"Thank you for your business and taking the time to give us a great review! -Ben Brookhart, CEO"
Cathryn B.
Feb 2015
unknown
Response from Power Home Technologies - Charleston SC
"Thank you for the A-Review! We appreciate your business and taking the time to share your experience with other Angie's List members! -Ben Brookhart, CEO"
Mark J.
Jan 2015
unknown
Response from Power Home Technologies - Charleston SC
"Hello. As the CEO of Power Home Technologies I always appreciate honest feedback from Angie's List members. However when someone post an unfavorable review like you did I always like to state the facts so other potential customers can see that we run a great business and always try to go above and beyond to all customers. Here are the facts: 1. We installed your system on July 13, 2011. You choose our Enhanced Security Package which included a lot more than just the basic security offering. You paid $54.99 per month for that package and signed a 60 month monitoring agreement. 2. On July 14, 2011 we called you on a recorded line and did our Quality Assurance Questionnaire where we ask 10 questions including the confirmation of your monitoring rate and term of the agreement you signed. We also ask that you give us a rating of 1-10 of the level of service we provided to you with 1 being the worst and 10 being the best. You gave us a 10! 3. We did not hear from you at all until July 21, 2014 when you called to tell us you were moving. We gave you the following options on a recorded call: Customer was given several options – transfer of service, new owner takeover, system move with a 12 month extension or the last option was a payoff of the remaining 24 months. Customer inquired about placing the account on hold until he moves into the new home, agent offered up to 3 month downtime credit. Customer asked if he could think about it and call back. Agent gave customer his direct e-mail address so that he could call the customer back when the customer was ready. Customer agreed and said he feels stuck either way he looks at it. 4. You didn't call us again until 10/30/14. Customer advised he already moved but doesn’t have the new home yet, he will probably have the house in December. Agent gave customer move options with a 15 month extension, customer declined. Customer was unhappy with extension and declined, he said that’s not what he was told when the lady came to his house and did his original install. Customer declined offer and requested a bill with payoff amount. He said he wants to pay off this account and pay a new company for a system he likes. Agent inquired about what kind of system he liked, customer said he wasn’t impressed with the system or service he’s received so far and doesn’t like to be locked in, wants a new company. Agent agreed to send payoff. To recap you were perfectly satisfied with our system until it was time for you to move. We tried working with you with many different options and you declined them all because you already went with another provider. We provided great service to you so hopefully other members who read this post can see where we tried to go above and beyond for you. -Ben Brookhart, CEO"
Kristi K.
Dec 2014
unknown
Response from Power Home Technologies - Charleston SC
"Thank you for your business! We have a great team in Charleston that are all employees of the company. Local office, local people, great service! Thanks for the great review! -Ben Brookhart, CEO"
Christopher H.
Oct 2014
unknown
Response from Power Home Technologies - Charleston SC
"Thank you for your business [Member name removed]!! Thank you for the great A-review!! All of our employees work hard to give the best service to all of our customers. That is what separates us from everyone else! We have a LOCAL office, LOCAL security consultants, and LOCAL professional installers that all work for the company! Please let us know if there is anything else we can do for you in the future! -Ben Brookhart, CEO"
Luke K.
Oct 2014
unknown
Response from Power Home Technologies - Charleston SC
"Thank you for your business and the great A-Review you gave us [removed member name]! Our goal is always 100% satisfaction to all of our customers! Please let us know if there is ever anything we can do in the future to improve the security of your home! -Ben Brookhart, CEO"
Deloris M.
Oct 2014
Very nice interesting and competent young man.
Response from Power Home Technologies - Charleston SC
"Thank you for your business! I am glad to see that you are completely satisfied with the offer we provided and the installation we performed. Our goal is 100% customer satisfaction with every customer. Please let us know if there is anything else we can do for you in the future. -Ben Brookhart, CEO"
LILLIE F.
Sep 2014
VERY GOOD, PROVIDED A NICE CLEAN INSTALLATION OF MY HOME SECURITY SYSTEM AND MEDICAL PENDANT. INSTALLER WAS FRIENDLY, KNOWLEDGABLE AND TIMELY. WOULD RECOMMEND
Response from Power Home Technologies - Charleston SC
"Thank you for your business! I am glad to see that you are completely satisfied with the offer we provided and the installation we performed. Our goal is 100% customer satisfaction with every customer. Please let us know if there is anything else we can do for you in the future. -Ben Brookhart, CEO"
Angel G.
Sep 2014
The technician arrived on time. The expertise of the tech was evident from the time he walked in the door. We were provided with a level of professional service that put comfort in knowing our home would be secure. The tech went through every detail of explaining what he was doing and how it all worked. He was also very detailed in showing how to connect the wireless cameras to my home network. After the installation was complete we felt very confident in how to work and utilize our new system.
Response from Power Home Technologies - Charleston SC
"Thank you for the great review! We appreciate your business and taking the time to share your experience with other Angie's List members. Please let us know if we can help you with anything in the future! -Ben Brookhart, CEO"
Clarence H.
Sep 2014
everything went very smooth while the technician was installing our neighbors system Rhett our sales rep came by our house and the very next day our technician Billy Rourk showed up right on time and did a great job for us. Its good to know that Powerhome technologies has a local office that serves us if we ever need assistance.
Response from Power Home Technologies - Charleston SC
"Thank you for your business [member name removed[! I appreciate you taking the time to give us a great review on Angie's List! We always strive for 100% customer satisfaction so I am glad to see that we achieved that for you! -Ben Brookhart, CEO"
Jeanette S.
Sep 2014
it went very well the technician was early which was an a+ for us the sales representative was very pleasant not pushy and delivered what was promised.
Response from Power Home Technologies - Charleston SC
"Thank you for your business [member name removed] I appreciate you taking the time to give us a great review on Angie's List! We always strive for 100% customer satisfaction so I am glad to see that we achieved that for you! -Ben Brookhart, CEO"
Pearlena D.
Sep 2014
very well, clean and professional and was a nice guy
Response from Power Home Technologies - Charleston SC
"Thank you for your business [Member Name]! I appreciate you taking the time to give us a great review on Angie's List! We always strive for 100% customer satisfaction so I am glad to see that we achieved that for you! -Ben Brookhart, CEO"
Linda A.
Sep 2014
We recently purchased our home and were in the market for home security services. We had decided to go with the company who currently serviced the home for the prior owners but after trying repeatedly attempting to contact them with no return call we came home to a card from Power Home Technologies in our door. We contacted the representative and he called back within the hour! We met with him and scheduled our install for the following weekend. They worked around our schedule and the installer was punctual and informative. I highly recommend PHT for all of your security needs!
Response from Power Home Technologies - Charleston SC
"Thank you for your business [member name removed]! I appreciate you taking the time to give us a great review on Angie's List! We always strive for 100% customer satisfaction so I am glad to see that we achieved that for you! -Ben Brookhart, CEO"
JT N.
Sep 2014
It went very well!
Response from Power Home Technologies - Charleston SC
"Thank you for your business [member name removed]! I appreciate you taking the time to give us a great review on Angie's List! We always strive for 100% customer satisfaction so I am glad to see that we achieved that for you! -Ben Brookhart, CEO"
Evan H.
Aug 2014
We've had a rash of car break-in's in our neighborhood and decided it was finally time to get a security system installed in the house. Rhett, our customer service representative, has lived in the neighborhood for his whole life and added a nice personal, local touch his sales approach. He responded right away to my request for an estimate and was there the next day to walk me through everything. No pressure sales tactics and he took the time to understand what we needed and were looking for. Unlike our previous experiences with ADT where I've sat on the phone 20 minutes just to talk someone.
I got scheduled for installation within 3 days and Billy the lead technician was a pro. He explained everything thoroughly and has been doing this for over 19 years. Installation was quick and easy. Also, the equipment and enrollment process was pretty impressive tech-wise.
I'm looking forward to the peace of mind of having the system and the overall experience so far has been excellent. I definitely recommend Power Home Technologies due to the professionalism, local feel and technology and support behind their equipment (Monotronix - 5 star rating).
I got scheduled for installation within 3 days and Billy the lead technician was a pro. He explained everything thoroughly and has been doing this for over 19 years. Installation was quick and easy. Also, the equipment and enrollment process was pretty impressive tech-wise.
I'm looking forward to the peace of mind of having the system and the overall experience so far has been excellent. I definitely recommend Power Home Technologies due to the professionalism, local feel and technology and support behind their equipment (Monotronix - 5 star rating).
Response from Power Home Technologies - Charleston SC
"What an awesome review! Thank you for taking the time to recognize our employees and show your appreciation for great service! I will be sure to share this with the entire Charleston Office! Thanks for your business Evan Harris! Please let us know if we can help improve your security system in the future! -Ben Brookhart, CEO"
Dana A.
Aug 2014
It went very well he put in the system and explained everything to us so that we could understand. He was very profesional and had a great personality.
Response from Power Home Technologies - Charleston SC
"Thank you for the "A" review [member name removed]! We appreciate your business! Please let us know if we can help improve your security system in the future. Thanks! -Ben Brookhart, CEO"
Tania H.
Aug 2014
They've been fine. Their responsiveness has been really good.
Response from Power Home Technologies - Charleston SC
"Thank you for your business [member name removed]! I appreciate you taking the time to give us a review on Angie's List. Our goal is 100% satisfaction for all of our customers. You mentioned that "they've been fine" but we want to be great! Please let us know what we can do to make your experience "great" with Power Home Technologies! Thanks! -Ben Brookhart, CEO"
Jeffrey D.
Aug 2014
They had been okay. They did a free installation but we pay them $45 a month or something like that and there is no cost when we have any trouble or anything. Their last service went pretty well but sometimes it is a little hard to get their service, like to get somebody out to check up on things, because they are a small company.
Response from Power Home Technologies - Charleston SC
"Thank you for your business Mr. [member name removed]! I appreciate you taking the time to leave us a review on Angie's List. It looks like your overall experience with my company is "good" but we want to be "great!" I am going to have my service department give you a call to make sure you have the correct number to reach us 24 hours a day for service. It should never be hard to reach us. Please let us know if we can help you with anything in the future! -Ben Brookhart, CEO"
Roger W.
Aug 2014
Their equipment does what they say it's supposed to do. Their pricing is a little high.
Response from Power Home Technologies - Charleston SC
"Thank you for your A-Grade Review! We appreciate your business and are glad to see that you are a happy customer! Please let me know if we can do anything in the future to improve your service with us. -Ben Brookhart, CEO"
Wanda D.
Aug 2014
I tried to cancel the service through their telephone service but they had me on hold for 15 minutes. They kept transferring me here and there so finally I had to go to the bank to put a stop payment on it for them to get the message.
Response from Power Home Technologies - Charleston SC
"Thank you for your business [member name removed]. I am sorry to hear that you no longer want to be a customer of ours. I will have some call you ASAP and see how we can help you and hopefully keep your business! -Ben Brookhart, CEO"
Dennia W.
Aug 2014
I have been using them for about a year. I like all their service and have no problem with them. With their camera system I can check into their house at any time. If people go there when I am not there I can check to see who has been at my house. I have never had any issues with their service. At times my camera won't work, but I think it had to do with their wireless service. My internet sometimes goes in and out, but other than that everything works fine. I think it is a real reasonable price.
Response from Power Home Technologies - Charleston SC
"Another A-Grade Review on Angie's List! Thank you for your business [member name removed]! I appreciate you taking the time to leave us such a great review! I am happy to see that you are using our Wireless IP Camera so you can view your home remotely over your cell phone, tablet, or PC! That is awesome! Please let us know if we can ever improve your security system in the future!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Power Home Technologies - Charleston SC is currently rated 4.5 overall out of 5.
Power Home Technologies - Charleston SC accepts the following forms of payment: CreditCard
Yes, Power Home Technologies - Charleston SC offers free project estimates.
No, Power Home Technologies - Charleston SC does not offer eco-friendly accreditations.
No, Power Home Technologies - Charleston SC does not offer a senior discount.
Yes, Power Home Technologies - Charleston SC offers emergency services.
No, Power Home Technologies - Charleston SC does not offer warranties.