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About us
Are you looking for the best Charleston housecleaning service? Well you can stop your search right now, because you have found Pristine Reflections, the Mercedes Benz of Charleston home cleaning! We have also been likened to the Ultimate Cleaning Machine. Like these luxury brands, it is our attention to detail that sets us apart. This attention to detail forms the foundation for our PRISTINE cleaning. Combined with our trustworthy reputation and a dedication to clear and fast communication, Pristine Reflections has become the Charleston home cleaning service that your neighbors know and trust. Whether you are looking for green cleaning in Charleston, SC or you simply want to have the finishes in your home sparkle, you have found the right company. Unlike some Charleston maid services, we pride ourselves in using ECOLOGO certified cleaning products. And unlike some green cleaning chemicals that leave behind a soapy film, our cleaning products will make your home truly PRISTINE And of course, you have nothing to worry about when you hire us. Not only are you covered by our 100% satisfaction guarantee, but we carry all of the required business licenses to operate our company. We are covered by general liability insurance and a janitorial bond so you can have peace of mind while we are in your home. Whether you are looking for green cleaning or for trustworthy individuals to clean your home; whether you desire a truly PRISTINE cleaning, or you simply want a company where the owners are present, Pristine Reflections is here to take care of your home. What are you waiting for? Give us a call to schedule your FREE estimate so you can find out why our clients agree when we say, “It’s not clean, until it’s pristine!” Mailing address - PO Box 1012, Johns Island, SC 29457.
Business highlights
11 years of experience
Services we offer
We offer regularly scheduled cleaning to keep you home PRISTINE all year long (either weekly, and office cleaning. We will also consider additional cleaning services for our regularly scheduled clients (e.g. laundry, bi-weekly, dishes, etc)., move-in cleaning, move-out cleaning, or monthly). We also perform deep cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.952 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
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| 92% | ||
| 8% | ||
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Showing 1-25 of 52 reviews
Nancy L.
Mar 2022
The team did a FANTASTIC job cleaning our home. The attention to detail was phenomenal, and they were very thorough. In addition, the team was friendly and respectful. Incredible service all around! Nancy Lefter
Siakzar M.
Jan 2018
We have benefited from a verity of house cleaning services in MD and NY, none is comparable to the qualty service that pristine reflections provide.
Jennifer S.
Jul 2017
Very well! The team did more than I expected! Very pleased w their work!
John W.
Jul 2017
.
Sherre B.
May 2017
The did a great job... got corners and ceilings along with all the fans and floorboards. Bet cleaning since we moved in!
Chris M.
May 2017
I was very impressed with the entire operation. The two women who came to the house were very kind, brought all their supplies (including a steamer for the tile in our bathroom). They were there for just a hair over 2 hours and did a fantastic job on the kitchen and bathrooms. Additionally, the company owner came at the end to do a walk through and discuss the options for a bi-weekly schedule, which we agreed to. They had a nice email reminder system to provide reminders prior to cleaning (which I need because I travel for work and don't always remember). All in all, one of the best cleaning companies I've had experience with and I'm really looking forward to our ongoing bi-weekly relationship.
Response from Pristine Reflections
"Thank you so very much for the kind words. We will be sure to relay your compliments to Erin and Abigail! We are happy that you were pleased with our cleaning services and have decided to continue with bi-weekly cleanings. It will be our goal to continue to impress you with our PRISTINE cleaning, and to provide excellent service in any way possible. Please, don't hesitate to let us know if we can ever do anything extra to help you out - we are here if you need anything. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 [Hyperlink Removed] [Email Removed]"
Russell C.
May 2017
What they did was done well.
Siakzar M.
Apr 2017
On time for all their visits. They do detail cleaning. We are very satisfied with their service. So trustworthy that we will leave them our key to come and clean while we are not here. They are not cheap but worth the money.
Response from Pristine Reflections
"We are so happy that you and your wife are so pleased with our services. And we appreciate you placing your trust in us even more than the compliments about our detailed, PRISTINE cleaning! We are not in the practice of bringing up our beliefs during our initial interviews with our clients. However, we are happy you brought up the topic and were interested to hear our responses. By having a crew full of our personal friends that follow the same principles outlined in the bible that we try hard to live by (honesty, respect, treating others as you want to be treated, hard work, kindness, etc.), we are proud to have build a company with such a great reputation. We are happy we have earned your trust too. Now, we will work hard to keep you just as satisfied with your cleaning services as you are now! Thank you again for all of the warm words. We'll see you soon. Kind regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow(at)gmail.com"
Chad C.
Mar 2017
Pristine Reflections has done an outstanding job with cleaning our home. They are very attentive of what you would like cleaned with each visit and their communications are prompt and professional. We have recommended them to others as well.
Response from Pristine Reflections
"Indeed, you have recommended us to others. In fact, tomorrow we are going to see the third friend that you recommended to us! We really appreciate the referrals, and of course, we are happy to hear your first two friends have been thrilled with our services. To us, it is the highest form of a compliment when our clients refer us to their friends and family. We will be sure to continue to take great care of your home and the homes of your friends and neighbors too. We will strive to continue providing you with the highest quality customer service along with our PRISTINE cleaning. Please, don't hesitate to reach out if we can ever do anything to make your life easier. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow(at)gmail.com"
Kelly G.
Jan 2017
The owners and staff of Pristine Reflections are thorough, hardworking, and completely trustworthy. In every respect, they went the extra mile and exceeded expectations to leave our home spotless, including details such as steam-cleaning bathroom fixtures and tile grout, wiping down baseboards throughout the home, cleaning blinds by hand, and so forth: the sort of tasks that few homeowners can find time for (or would think of even if they could find time). My wife has run a housecleaning business in the past, and a very successful one...but now she feels she's been trumped. We highly recommend Pristine Reflections.
Response from Pristine Reflections
"Thank you very much for taking the time to write us such a nice review. We especially appreciate you mentioning that you trusted us. In our line of work, we consider trustworthiness to be even more important than our PRISTINE cleaning. After all, you have to be able to trust people you are inviting to work inside your home. That is one reason why we have decided to hire friends, those whom we know personally, to work for us. And while it costs more to hire honest, trustworthy, hard-working, detail-oriented staff, we believe it is well worth the investment! We are happy that the clients who have found us on Angie's List agree! One final note: thank you too for mentioning our detailed cleaning. We absolutely love showing off our deep cleaning to new clients! Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 [Hyperlink Removed] PristineReflectionsNow(at)gmail.com"
Sherre B.
Nov 2016
They were very professional and detail oriented. The bathrooms sparkled, the wiped down all the kitchen cabinets, and the hard wood floors have never looked better. Will definitely use them again.
Response from Pristine Reflections
"We thank you for taking the time to leave us such a nice review. We are delighted that you found us on Angie's List, and we have enjoyed cleaning for you these past 6 months. We were thrilled that you recommended us to your coworker, and we look forward to meeting her soon. To us, that is the highest form of compliment possible, when our clients refer us to their friends and neighbors. We hope we can continue cleaning for you for many years to come. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow(at)gmail.com"
Johnsie M.
Nov 2016
The team arrived on time and went straight to work which is a positive thing since they charge by the hour. During the time they were cleaning, they worked efficiently; each team member seemed to know exactly what his/her responsibility was and everyone was focused on the tasks before them. Meticulous attention was given to every detail of cleaning our home and we really liked the cleaning products they used. I would definitely recommend them to my friends and I plan on using them again! They were worth every penny!
Response from Pristine Reflections
"Thank you so much for taking the time to leave us a review. We especially appreciate you using the word meticulous to describe our PRISTINE cleaning. We love when our clients have 10 minutes to walk through their home when we finish cleaning, to point out all of the details that we cleaned! Also, we are thrilled that you have asked us to come back for another deep, "spring" cleaning. We are looking forward to another meticulous cleaning! Until then, take care. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow(at)gmail.com"
Becky M.
Oct 2016
Pristine Reflections did an amazing job cleaning our home. Michael and Amber are very professional. They came to our house before our first cleaning so they could provide an estimate on the time and labor hours they felt would be required for the initial and then regular cleaning schedule. Our initial clean ended up being several labor hours over their estimate, but they still only charged our original estimate amount. They will also work with you to create a cleaning schedule customized to your needs to fit your budget. I could not be more pleased with the quality of their work. We are in a new house built 6 months ago that still has some residual construction dust in the nooks and crannies, but not anymore. The house has never been so clean. We have 2 cats, a dog and 2 young kids so pet hair and crumbs left by the kids are a constant problem. After Pristine Reflections cleaned there was no pet hair or crumbs to be found. The kitchen, bathrooms and floors were spotless. Everything was thoroughly dusted. They even cleaned the dog beds and they now look like new. I would highly recommend Pristine Reflections for any of your cleaning needs.
Response from Pristine Reflections
"Thank you so much for such a great review. We are happy to hear that you are satisfied. And after speaking with you recently, we are happy to hear that you are still completely satisfied after 6 months of having us cleaning for you every two weeks. We have enjoyed getting to know your family over this time, including the cats and dogs (not sure if Angie's list allows us to put animal's names in here, but we love that your cat is named Bob!). It is our goal to make sure you continue to feel exactly the same [Member Information Removed] as you did after our first cleaning. As we have told you in the past, please don't hesitate to call, text, or email us if you ever have any concerns or if we can ever do anything to make your life easier. We'll see you Monday afternoon! Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com PristineReflectionsNow(at)gmail.com"
Emily M.
Aug 2016
unknown
Response from Pristine Reflections
"We thank you for taking advantage of the Big Deal we ran with Angie's List last summer to try out our company. We are happy that we were able to impress you and your husband with our PRISTINE cleaning. Also, we are happy that we could customize a monthly cleaning to meet your need and budget each month. Charging an hourly rate allows us to meet the needs and budgets of each individual client - we are thrilled that our custom cleaning is working out so well for your family. We have enjoyed getting to know you and your daughter over the past year during our monthly cleanings. We often have the opportunity to hear you and your husband reading to her while we are cleaning. On an intellectual level, it is brilliant - you keep your daughter's attention while also helping her develop lifelong skills. As a family-owned company, we are always more concerned with the emotional side of things. It simply warms our hearts to share those simple moments with your family (we always feel bad when we have to turn on the vacuum and interrupt). We consider it a privilege to work for such a loving family. Finally, we want to thank you for telling all of your family and friends about our company. We sincerely appreciate you helping our small company to get our name out there to more great families. We'll look forward to seeing you during our next monthly visit. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com"
Barbara S.
Aug 2016
We are currently using them and are very satisfied.
Response from Pristine Reflections
"We are so happy that we can help take care of your second home. We take a lot of pride in being trusted with the keys to a second home, when our clients are hundreds or even thousands of miles away. While our PRISTINE cleaning is our main selling point, it is our honesty and integrity that leaves our clients without any worries or cares. Our clients love that we are a small family-owned business, with only personal friends working as employees. Thank you for your feedback. We hope to continue making you both very satisfied as we strive to leave your home truly PRISTINE before you arrive to [Member Information Removed] Island each time. Please, don't hesitate to let us know if we can do anything to improve our services or to otherwise make your lives easier. Safe travels! Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com"
George D.
Aug 2016
unknown
Response from Pristine Reflections
"We thank you for taking the time to give us a review. We are happy that we could earn an A review from you. It has been our pleasure to clean for your family over the past year. We think cleaning every two weeks has been working out great for your home. Whenever our clients ask us how often they should have their home cleaned, we always tell them we recommend cleaning every 2 weeks. Of course, if you really hate dust and don't mind the extra expense, we have several clients that LOVE weekly cleanings. Also, we clean thoroughly enough that a handful of clients enjoy monthly cleanings, which lowers the cost of professional cleaning. However, we think cleaning every 2 weeks is the best combination between value and keeping your home PRISTINE. We hope we can continue cleaning for you two for many years to come! We'll see you next week. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com"
Mallory H.
Aug 2016
I highly recommend Pristine Reflections. I first met with one of the owners, Michael (him and his wife Amber own the company and also do the cleaning), to discuss what we needed done and he was wonderful. He responded to my initial email very quickly, and worked around my schedule to find a time to come to my house to see what we needed done. He was very detailed and thorough in explaining everything to me, and the initial quote was very detailed as well. Another great thing about this company is that they use green cleaning supplies. These supplies work wonders because our house has never been looked better. Everything - from the shower head, ceiling fans, toilets, sinks, baseboards, etc. was sparkling clean. Their prices are also very reasonable for the amount of work that they put into making sure your house is pristine. I was also comfortable with leaving a key for them and having them clean while we were at work - they are great and trustworthy. My husband and I could not be happier with their services. We are amazed at how nice and clean our house looks. They were nice enough to take pictures of before and after and send them to us. They also sent a very detailed email after they were finished cleaning about everything they did, etc. - their customer service is superior. Now that we have found Pristine Reflections, we will not use anyone else in Charleston. If you are looking to have your house cleaned, whether it be deep cleaned, etc., please go to Michael and Amber at Pristine Reflections - you will not regret it!
Response from Pristine Reflections
"We cannot thank you enough for sharing such a glowing review with us. We work very hard to provide exceptional customer service in every step of our business, from the initial phone call and estimate down to the scheduling and cleaning. And we work very hard to make sure our cleaning leaves each client's home PRISTINE. This dedication to service has led to the vast majority of our clients being thrilled at our cleaning. However, it does take some time to sit down at the computer to write a thoughtful, detailed review. For that, we are truly thankful. We appreciate any recommendations you have for us - we will be sure to take care of any family, friends, or coworkers you send our way. And as a thank you, we offer our clients a $50 discount off their next cleaning, whenever they refer someone who decides to hire us. Now that we have all of the details PRISTINE cleaned, our next cleaning will be even quicker. We will look forward to the next time you give us a call. Our warmest regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com"
Barbara S.
Jun 2016
unknown
Response from Pristine Reflections
"We are glad to see you reviewed us again and changed the grade we earned to an A (see previous review and response, dated 2 months later). We are so happy that we have made you both very satisfied. We look forward to continuing our partnership with you both. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com"
Lynda H.
May 2016
We hired Pristine Reflections to clean our small office building. We were absolutely BLOWN AWAY with their professionalism, quality of service, dependability and trustworthiness which prompted us to contract for continued monthly cleaning. Within a couple weeks, I added my personal home for monthly cleaning services. I never allow anyone in my home unless my husband or I am there. Pristine Reflections is now the exception. It is RARE that you can trust someone in your home, but you can do so with peace of mind with Pristine Reflections. Some reviewers have noted negative comments about how much they ask before cleaning your home. I appreciate their questions and you should too. The questions they ask set the foundation to "close the expectation gap" - the gap between what the service provider has in mind the customer expects and what the customer actually wants. It is an excellent way to avoid any potential misunderstandings. One final short story - I had a client in my office that commented our restroom was the cleanest he had ever seen in his life. When I told him I had the best cleaning service and would be happy to share their name and number, he replied "I have a great service for my office" to which I replied "yet I have the cleanest restroom you have ever seen!" My client's comment just added to what I already knew - Pristine Reflections is HANDS DOWN THE BEST! Your search is over - you have landed on the review page of the cleaning service you will be proud to call yours!
Response from Pristine Reflections
"If you are reading our company response, let me take a minute to recommend this Angie's List Member. This is our accountant and she and her team are simply THE BEST! If you want to know your taxes (personal, business, both) are handled without any worries about the IRS or tax laws, then you need to contact Solomon & [Member Name Removed], LLC. We thank you for such a glowing review. We are thrilled to be taking care of your home and office. Of course, we try our best to make each client's home PRISTINE before we leave. But we always try to go above and beyond for you, because we know how hard you work to make sure we are following the law in every way. We hope we can send more business your way. Likewise, we appreciate you recommending us to all of your clients! Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com"
John W.
May 2016
We found our house cleaners through Angie's List. They come every week. They'll be back next week.
Response from Pristine Reflections
"I can't believe it has been nearly 2 years since we began cleaning for you! It has been such a pleasure to work for such kind, caring people. Each of us at Pristine Reflections really enjoy cleaning - I think that is why we have had such great success and growth. However, we especially enjoy cleaning your home each week - everything shines and sparkles so beautifully when we finish. We thank you for allowing us to have some pictures for our portfolio. When you originally told us that your former, longtime cleaners were the best ever, we immediately saw that as a challenge. Since we focus on the details, we were confident we could provide an even better cleaning on a regular basis. We were so proud when you confided and told us that our cleaning was even better (I hope your former cleaners don't read this). We are happy to have you in our family of clients. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com"
KRISTI S.
Apr 2016
unknown
Response from Pristine Reflections
"What a beautiful review - thank you for taking the time to share your experiences with the Angie's List community! We have enjoyed cleaning for you this spring and summer. We were sad when you told us you will be moving soon. Of course, we wish you all of the best with your move. In the meantime, we will continue to keep your home PRISTINE and keep it that way after the move. Please let us know if we can do anything to make the move easier on your family. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com"
Cindy L.
Apr 2016
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Response from Pristine Reflections
"We thank you for giving our company a chance to earn your business by purchasing the Big Deal we ran last summer. It was a pleasure to work for you, and we are happy that we could earn an A review from you. As we told you last summer, we are happy to provide custom cleaning to meet any budget - please don't hesitate to call us if you need a regular cleaning service. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com"
Richard H.
Mar 2016
Perfectly satisfied. As indicated in the six areas above, they get an "A" from me in each area. Additional surprise plus was that they worked a little longer than the 3 hours they were contracted for, with no additional charge.
Response from Pristine Reflections
"We enjoyed working for you very much - we always love to clean by the beach (especially when we can schedule it for the last home of the day)! We thank you for mentioning the extra cleaning we were able to perform for you. We like to be generous: not only is it good business, but we think it is a great way to live your life. As the famous saying goes, there is more happiness in giving than there is in receiving! We would be happy to clean for you again in the future. Don't hesitate to call us the next time you need some help around the house. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com"
Judy W.
Mar 2016
unknown
Response from Pristine Reflections
"We are thrilled that you and your husband found our company last fall. It has been our pleasure to take care of your home for the past year. You two have such a gorgeous home, and we love helping to keep it PRISTINE every two weeks! We thank you for all of the compliments that you have given us over the past year. Whether we impressed you by always showing up on time, providing the same detailed cleaning each visit, or showing up with the same friendly crew for each cleaning, your commendation has been most appreciated. When my wife and I started this business, we were determined to find clients with whom we could form lasting partnerships. We are happy to have you two in our small family of clients. Also, we wanted to thank you again for recommending us to your friends. When we are referred to friends and family by our current clients, we consider it to be the highest form of a compliment. We look forward to caring for your home for many years to come. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com"
Robert M.
Feb 2016
unknown
Response from Pristine Reflections
"We are happy to have formed such a great partnership with you while caring for the cleaning of your gorgeous home for the past 14 months.. We have enjoyed getting to know you both better whenever we have the chance to see you during our cleaning visits. We appreciate working for such a kind couple. We are also very pleased that you have been happy with the quality of our cleaning. After a recent cleaning, we were thrilled when you sent an email telling us that your home looked perfect. We thank you for taking the time to share your appreciation, because it is encouraging for us as the owners. Plus, we always share the feedback with our beloved employees, and they enjoy hearing that their hard work is appreciated! We also appreciate your candor in giving us a grade of B for our price. That is one the reasons why we LOVE Angie's List so much: it allows Angie's List members to search for honest opinions and reviews on services their neighbors have used. We have received a B grade for price by 3 or 4 other reviews as well. Of course, we are always striving to earn an A in every category by providing each of our clients with an excellent value. That is why we spend thousands and thousands of dollars investing into liability insurance, worker's compensation insurance and janitorial bonding - to protect our clients. When we meet new clients, we always like to educate them regarding how expensive it can be to run a business honestly. For example, we could probably get away with having one business license for the City of Charleston. I doubt we would ever get caught when we clean outside the City of Charleston because our licenses have never been checked in 3 years. However we spend the extra money to make sure we are licensed in every municipality that legally requires a business license (Mt. Pleasant, James Island, Kiawah Island, Seabrook Island, Folly Beach, etc.). Also, self-employment-taxes work out to roughly 25% of our company's profit each year, and we are very honest in reporting all of our income to the government. Therefore, it is impossible for us to compete with companies who don't provide worker's compensation insurance, don't purchase the legally required business licenses, or "neglect" to report some of their earnings to the government. On the other hand, our clients appreciate hiring us because they know they have honest people cleaning their home. This is especially true when they are away working or even out-of-state. After all, if a company thinks it is okay to steal from the government, what prevents them from justifying stealing on another occasion? We take a lot of pride in our integrity and honesty, which is why we were thrilled when you trusted us to supervise the other crew you had working inside your home this summer. We love the sterling reputation we have earned for being honest without any exceptions! Ultimately, we are happy that we have formed a beneficial partnership with you and your wife, a partnership based on mutual trust. We love having such great relationships, because it allows us to continue to offer an excellent value to each of our clients as we keep their homes PRISTINE clean! We hope to continue caring for your home for many more years to come. Warm regards, Michael & Amber Michael & Amber Miller Owners Pristine Reflections 843.254.2400 www.pristine-reflections.com"
Licensing
State Contractor License Requirements
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FAQ
Pristine Reflections is currently rated 4.9 overall out of 5.
Pristine Reflections accepts the following forms of payment: CreditCard
Yes, Pristine Reflections offers free project estimates.
No, Pristine Reflections does not offer eco-friendly accreditations.
No, Pristine Reflections does not offer a senior discount.
No, Pristine Reflections does not offer emergency services.
No, Pristine Reflections does not offer warranties.