CLASSIC REMODELING & CONSTRUCTION INC

DO NOT HIRE THIS COMPANY! Very poor customer service after signing the contract, and if you have questions on billing, you are simply out of luck because Bob, the owner, will treat you as if you have no right to even bring up questions and will offer minimal explanations saying "we charge by the job." We received the final bill almost 3 months after the job was finished and our questions were met with nothing but a bad attitude by Bob. He insisted his men were on site for 2 weeks when we had proof it was 4.5 days. I would NEVER use this company again. You should not either.

Terrible and we were VERY disappointed. Do not hire these people. You will be sorry. We received the worst quality of finishes and products. Having lots of problems do to poor workmanship and lots of shortcuts taken.

We chose Classic primarily because of their previous reviews in Angie?s list, and their proximity to us. After we signed with Classic, they assigned a lead designer to work with us to develop ideas and concepts. He provided valuable expertise on the best arrangement in a limited space, accompanied us when deciding on materials and appliances, obtained all the needed permits, and then checked in on a regular basis while the work was being performed. When the work began, they assigned a lead carpenter and project manager. Once the work began, the work continued without interruption until finished. I was impressed with the quality of the carpentry and finishing. If there was an area of difficulty it was that some of Classic?s suppliers let them down. However, Classic took full ownership of the issue, and saw to it that the job they were assigned was finished properly. The result of these issues was only a small delay. In summary, we could not be happier with the final product. We would recommend Classic without reservation, particularly for a relatively large and complex such as the one we had.

Impressed with Russ' (designer) professionalism. Quote was a bit confusing though. Have since hired a different contractor for another job in our home and appreciated easy to comprehend, straight forward quote, explanation of pricing. Classic team was clean, always cleaning up before they left for the day. Loved the painter at the time (Patty). Cava (site manager) was easy to get in touch with via email and text. Entire team very professional although very pricey. Final product was good, no frills, no high end materials and yet paid a lot more compared to other quotes. Only reason we would not be able to use Classic again is the high cost. If affordable though, wouldn't hesitate to use them again.

My experience with Classic Remodelling and Construction was great. Although their estimate was at the higher end of the estimates I received, the level of detail that was provided (down to what type and how many nails would be used) and the ease of working with my project manager to ensure that the plans included everything that I wanted and nothing I did not need, gave me confidence that I knew exactly what I was purchasing and that it would be worth the investment. I was not disappointed. My finished screened porch and deck exceeded my expectations. They are very well built and fit seemlessly with the rest of the house as though they had always been there. I also had them replace the exterior door to the finished room above my detached garage and spruce up the stairs to that room. Throughout the process my project manager was always very accessible, keeping me updated on progress (we had some delays mostly due to weather), and quickly addressing any issues that arose. All of the men who worked at my house (whether Classic employees or subcontractors) were friendly, courteous and professional and did a great job. I will definitely call them again next time I have another construction or remodeling project.

Very professional, timely, tried to work with us. However, his cost came in nearly double the next bidder. We just couldn't see how the quality could be that different. We went with another contractor and have not been disappointed (and saved $35,000).

He was very thorough and honest. He was very knowledgeable.

All the work was done within budget on time with superior customer service.

Every step of the way I was told what the costs would be for various fixes. The recommendations did not lean to the most expensive I got daily updates. Every time the projects came in on time and did not have a cost overrun. After a rain storm I saw a little bit of gutter overrun with water trickling behind a light fixture and they came out the next day to fix it. I've waited this long to review to see how the work has held up. Well, after the record-setting rainy February, I can say that my house is completely water tight and the stain/paint jobs look great. I will definitely use them again if my house needs work in the future.

All of Classic's work has gone very well and we have been completely satisfied

July 4, 2013 update. Now that it has been almost a year since my bathroom project I am even more pleased. The design elements are beautiful and extremely functional. The work quality still looks new and there have been no problems...not even a popped nail head. Its one thing to like your project when it is first completed, but the real proof is how the project "wears" over time. Classic continues to deliver high quality wrapped in gorgeous (and functional) design. Well worth the money.

Overall the experience was exceptional. The combination of owner Bob Fleming's leadership + on site working-supervisor + internal project management made for error free communication - both with us the homeowners, and the vendors. The result was a high quality, on time, on budget project. We are expecting to add an addition in the future and we plan to contract with Classic Remodeling again.

We have lived in Charleston for 8 years. We are using Classic Remodeling again, for project Number 3. Our first project was a total kitchen remodel. We struggled to find a remodeling contractor who would do the job from start to finish. That included design, permitting, custom cabinets, product selection, flooring, appliances, granite, lighting ,plumbing and smart storage. And did I mention....we had to accomplish this job in a historic condo building with 7 floors, limited work hours, permitting issues, freight elevator requirements, architectural restrictions, and neighbors above, beside, and below us. We also could not live in the condo during the work, so the contractor had to be trusted and able to communicate with us from our location 4 hours away. Trust, communication, and reliability became key components in our decision. When you read my list of Do's and Don't's you will get a good idea of why we are so pleased with Bob Flemming and the entire Classic Remodeling team. Bob provided us with skilled design service, allowed us the freedom to define key elements, understood the infrastructure decisions that would be required, guided us in all the decison making, prepared an extremely detailed bid, and when we were finished the job was on budget and done on the very day specified when we signed the contract. Every week I could look at a log book and see which craftspersons had been on site and what they had done. Now 5 years later our kitchen, which gets plenty of use, looks new. Everything was well designed and engineered for practical use, the quality of the materials and workmanship has passed the test of time, any small concern we had was rapidly remedied, and we are now using Classic for a bath remodel. Our 2nd project was small but equally well executed. Best advice I can give is that remodeling is complicated and you should choose a contractor who can look at the job and understand the implications of what you are trying to accomplish. That ability translates to a valid design, accurate pricing, on-time delivery, satisfied clients, and undisturbed neighbors. Classic Remodeling has been in business many years and we never worried that our money would disappear or that the workers would not show up because they were not being paid. Remodeling contracting is a serious business and requires serious business leadership as well as an eye for color and design. We are proud to be among the many Classic fans. Bottom line. Projects almost always cost more than you hope. The key is knowing the full extent of those costs up front. Then you can make good design decisions. A low bid, followed by tons of change orders, is not a low bid. The Classic Remodleing team did what we wanted, did it on time, did it on budget, and it was/is a pleasure working with them.

What a great experience we had from the initial meeting to the finished product. They were recommended by another satisfied customer so we felt good about calling them. We interviewed several contractors and what we liked was the consultative advice we received on thinking about better ways to accomplish our remodeling goals. We wanted to open the kitchen area up for better entertaining and our original thoughts would have cost us much more. Bob Fleming, the owner, suggested some alternatives that accomplished the more open feeling and allowed more congregation for dinner parties and it cost less than our original idea. I'm not saying they were the cheapest bid because they weren't, but they hit their estimate dead on. As opposed to some other contractors who bid so low that I don't think they could have bought the materials for their bid. I hate surprises and Classic just seemed to be more professional and honest and we liked that they could design it for us without having to go to a separate architect and getting more people involved. During the projects, they were there on time every day and they cleaned up the work area better than I do when I'm working on a several day project. I really feel like they respected my house and our life outside of the remodel job. We did have one small delay with something that didn't come in on time but that's just part of doing projects with quality materials you can't find at the local home improvement store. I've never seen any construction project that didn't have some delays but they were on top of it and at least they communicated what was going on and what they were doing to speed it up. Again, I didn't have any bad surprises which I like. My neighbor, a very particular engineer, even walked over during construction and saw how they were building and was impressed with the quality so much he asked them to come look at a project. He's a tough cookie to please so I felt good about the quality even more. We had one small item we didn't like after the completed job which was a doorknob. It wasn't bad, we just didn't like the way it worked. When we were asked if everything was good on followup, I felt bad even mentioning something so small but I did anyway and they had someone come over within two days and replace it with another one that suited us. My past experience with other contractors is more like call 10 times, wait two weeks and someone might show up for warranty work. Classic was all about making sure we were completely happy even after they had my money and were gone. You don't find that attitude very often today so it is refreshing. We couldn't be happier with the quality of the new remodel and the experience we had with Classic. They really were great to work with and everyone was so professional. I had heard great things about them and it was wonderful to see that they lived up to their reputation. I will definitely use them again and recommend them without hesitation.

I would absolutely recommend them to others. We remodeled our home and asked our friends and who they would recommend and their name was on the top of the list. They did a major remodeling of our home. We will continue to use them in the future.

We have no idea what the cost was because that was the last visit they made to our house. They’ve just been working on our house on and off for years. We would highly recommend them.

Did not use company as estimate too high in comparison to others.

Very pleasant and efficient in meeting, answering questions and following up with estimate, etc. We decided to postpone project for year. Will definitely re-visit.

When we called, we explained that this was a small job but a very important one as we now have NO working bathroom. Whomever we talked to gave us the estimate...over the phone, without even coming to look...of $15,000 minimum and 'could be more'. Also stated that they couldn't even consider doing anything until sometime in the spring. It sounded very much like they just didn't want to be bothered with a job this small.

Our designer, Russ, was awesome to work with - he helped us take a few strong feelings for design elements and turn them into a beautiful, unique, and architecturally appropriate design for our master bath. He guided us with a great sense of humor and genuinely cared that we got what we wanted at the best possible price. The Classic project team did a great job of executing the design, including outstanding custom cabinetry, tilework, drywalling and painting. When we hit the normal bumps involved in a project of this scope, they were minor and Cava, the project manager, and Bobby, the master carpenter were quick to respond and resolve all issues faster than we thought possible. They were also extremely careful to clean every day so that we could have minimal disruption of our house and they even posted signs for workers to know that there were pets in the house that should not be let out. We felt throughout the project that they were at least as concerned as we were that everything be right and are impressed by their policy to revisit the project in six months or so to see how it wears and take care of anything that shows up with use. We feel like we have a lot of new friends after this project and will not hesitate to call Classic Remodeling for our next project.

Every phase was done by thoroughly professional workers. Owner helped design both areas as I didn't want them enlarged. Custom cabinets were built for both areas. I chose the tile of my preference to add a walk-in shower in place of tub in master bath. In guest bath, the room was not exactly square, but tile mason made it perfectly line up with where cabinet met floor. A few years later, I noticed some mold under the guest sink. I called the owner of company, who came out to see, admitted that they had not sealed the under-the-sink vent properly, and had the custom cabinet replaced, vent sealed, repainted, and even spared the large, continuous piece of marble that is the vanity surface: not even a chip! This repair was done at no expense for me. Another amazing service provided during the entire process is that each day, when preparing to leave, my home was dusted, vacuumed, and straightened as though they had never been there. A log was maintained that showed exactly what had been done that day, and what to expect on the next day. The wonderful carpenter even rescued my old dog who had wedged herself in between rails of a banister. She (the carpenter) had to cut out a rail, then replaced it, and painted it, all for no charge. The jobs cost me more more than I hoped they would, but they are first class. I have tried a few money saving routes since then, and been sorely disapponted. DO NOT HESITATE TO HIRE THIS COMPANY!!

The work was done professionally and on time.

They started on time, left me notes every day of what was accomplished and what to expect the next day. The house was always left immaculately at the end of the day's work. Everything was done very well and expertly. A little pricey, but...

They were very professional and very well organized. They did things when they said they would do and they gave accurate quotes. We were really happy with them. The price was fair and we got what we paid for.

Scheduled an appointment for them to come and look at my mother-in-law suite (which, by the way, was demo'd before the appointment). Bob was prompt, came in, looked around and asked what I would like done. He made a rough sketch of the renovated kitchen, took some measurments, and was completely open to the idea that we had already purchased appliances and flooring for the renovations. The whole appointment took appx. 20 minutes. He brought a pamphlet and references for me to look over and only took 4 days to get his detailed proposal to me, which I thought was great! I had 2 other estimates and decided to go with another contractor......Classic Remodeling being the highest bid of the three.