Bestway Appliance Repair
About us
We are a small family owned and operated company, working the greater charleston area for 25+ years, and all technicians are master certified through Professional Service Association.
Business highlights
57 years of experience
Services we offer
Household appliances repair - Ranges, cooktops, dishwashers, freezers, garbage disposals, instant hot water dispensers, refrigerators, wall ovens, washer & dryers.
Accepted Payment Methods
- CreditCard
Reviews
2.33 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 67% |
Showing 1-3 of 3 reviews
Kelly F.
Jan 2021
The technician diagnosed the problem as being a frozen water line. As he was thawing it, he noticed a cut in the line. He replaced the line and everything is working well!
Jeff E.
May 2015
The gentleman who came was very pleasant and gave us some good tips on getting better results with the dishwasher. His diagnosis was that the line between the dishwasher and garbage disposal was clogged. He removed the clog and the dishwasher did have water. Later in the day when we used the dishwasher, it leaked all over the kitchen floor, ruining an area rug and essentially making the kitchen unusable. This was on Monday afternoon/evening. I called the company first thing on Tuesday and asked to send someone to fix it. They said it would be Wednesday before they could have someone come out to take a look at it. I explained that we had water on our kitchen floor and the attempted repair was the reason for this. I would have expected them to send someone right away to fix a problem they created.
John R.
Mar 2010
Stay away. While the guy probably had enough skill to get to the bottom of the problem, his dipatcher-wife refused to send him out the next morning on an emergency basis..................She got angry because I demanded his return and refused to answer the phone.What kind of business does this?
Response from Bestway Appliance Repair
"We responded to a warranty service call at this customers rental beach house at Folly Beach South Carolina.The house was in it's finishing stages. The customer had purchased an Electrolux refrigerator. Part distributors were not allowed to carry parts to repair these units and all parts had to come from the manufacturer. Therefore, the part delay was out of our control. We repaired his faulty Ice dispenser and thoroughly tested it. The next day his wife called our office with a different problem. We are a small company and both road technicians were booked solid in another area. We explained this to the customer and told her we couldn't get anybody there till the next day. The customer wanted and expected service Now. We would have to cancel 4 customers to reroute the tech to take care of this one customer. Our call taker was told if we didn't have some one at her house that morning she would give us a bad rating on Angie's list. We have been serving the Greater Charleston Area since 1968 and have many customers that have been with us for 20 plus years. This customer never paid a penny out of their pocket nor were they asked too. I really don't understand how this customer expected us to cancel four other customers to take care of them. A lot doesn't read right about this complaint. The Mrs. was to one that called and couldn't be reasoned with. The Mr. posted the complaint and made statements that are untrue. Our call taker of 20 years doesn't get angry at customers. If the call taker didn't do her job and answer the phone, how was the customer told we couldn't get there till the next day?"
Licensing
State Contractor License Requirements
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FAQ
Bestway Appliance Repair is currently rated 2.3 overall out of 5.
Bestway Appliance Repair accepts the following forms of payment: CreditCard
No, Bestway Appliance Repair does not offer free project estimates.
No, Bestway Appliance Repair does not offer eco-friendly accreditations.
No, Bestway Appliance Repair does not offer a senior discount.
No, Bestway Appliance Repair does not offer emergency services.
No, Bestway Appliance Repair does not offer warranties.