Pleasant Landscapes

This company work is poor turf installed with seam. Irrigation ripped out by mistake and charged me to put back in. Told work was done garbage all over. They charge your card without tell customer. Owner called said she would sand someone over to make it right and charged me 595.50 never told me found in on my credit and.

This company provided unimaginably bad service/performance. After waiting several months for them to obtain plants-while watching many of my neighbors get the same plants planted- Pleasant Landscapes planted different plants than those identified in the contract. Despite several attempts to get this corrected we have been unsuccessful in getting the plants we paid for planted. Communication with these people is next to impossible but the last communication we had said that since the plants we had were not unhealthy they could not replace them totally disregarding that the "healthy" plants were never asked for or agreed upon. I was also charged $125 to fix an irrigation line that their people cut although the repair wasn't done until months later when the salesman supposedly did it himself. He also told me that I shouldn't have had to pay for the repair. I know that poor service has become the norm in this post pandemic world, but this company sinks to new depths. They absolutely don't care about anything but taking your money. Don't believe anything Macon tells you. Even if he believes what he is saying, he has absolutely no power to follow through on his promises.

We had a French drain installed. Crew did an awesome job and it looked like they were never here. Perfect!! I will definitely hire them again.

We had to overhaul our front and back yards and Pleasant Landscapes and Co did an amazing job. The were priced competitively and were timely and professional every step of the way. I highly recommend the entire team for yard work or projects. We have now been using their lawn care to maintain the yard for a short while and it still looks absolutely beautiful!

Charges for work not done! After initial work and setting up a continuing service for the sprinkler system, service has been zero. Last two bills came and we never had contact with a technician. When I call to ask about what was going on, I was told if were not home when they come by they still bill us for a service. They made no attempt to contact before coming out to the house. The woman who answered the phone at first said she would look at our “work orders” and call back with what had been done. When I asked what phone number they had for our account, she ask again what my question was. She then told me they have to have codes to get into the garage to have access and do service. When I asked her to cancel our service I got attitude and a “sure”.

Still not sure; lawn looks better but not great yet

I often look for recommendations from the community on contractors and professionals. I would like to offer my contribution to that discussion. Between November, 2017 and February 22, 2018, I had a professional interaction with Pleasant Landscapes, Isle of Palms, South Carolina. Based on that interaction, I have decided not to do business with this company. I would like to share my recollections of my interactions with that company. My hope is that this narrative would be helpful to a property owner in their search for an excellent landscape contractor. On March 18, 2018 our credit card company will send payment to Pleasant Landscapes for services rendered. I disagree with this payment. Two representatives of this company have come to our home in the last four months. The first representative came in October, 2017, at our request, to provide an estimate on landscaping work that would be required after a home improvement project at our home. At that time, my recollection is that that employee advised us that in order to complete the home improvement project we would have to disconnect and “cap” our irrigation system. My recollection is that based on that recommendation, we engaged another employee of the same company to do that work. Our second interaction was with the irrigation employee. Upon that employee’s arrival at our home, my recollection is that he advised us that the advice we received from his colleague to disconnect and cap the irrigation system was incorrect and that no work was indicated at that time. He recommended that any work on the irrigation system be completed at the conclusion of the improvement project. He told us that since he was at our home for approximately five minutes and did no work other that to tell us that the advice of his coworker was incorrect, he would not charge us. (With my apologies, again, only my recollection). Surprisingly, we received bills for his service in November, December and January. We called the company each month. We were unable to resolve this disagreement. In February Pleasant Landscapes attached a late charge to our account. On February 15th, they charged our credit card amount for the amount of an hour of service, $125. I called and expressed my disappointment. Empathy was in short supply and stern dismissiveness ruled the day. I would caution any reader of this review that this is the experience of a single customer. Judging the performance of this company based on the unsubstantiated claims of a single potential customer would be unwise and unfair to this company. Attaching any weight to my perception that they provided incorrect professional advice, as judged by a member of their own company, without substantiation, would be reckless. Agreeing that this incorrect professional advice lead me to enter into a contractual agreement seems, well, a legal leap of faith. My perception of curt and unprofessional customer service, again is the opinion of a single consumer, barely deserving any weight in the selection of a contractor. To the prospective landscape service consumers of Mount Pleasant and Charleston, I wish you prudent decision making.

Read my review above for my overall bad experience with this company.

What I asked to be done was not understood by the supervisor.  It was explained to the sales person numerous times and I felt that there was an understanding and an assurance that it would be done to my complete satisfaction.  There seems to be little communication with the customer coming from the office and when there is, it borders on an attitude that is unacceptable .  An appointment for irrigation adjustment was missed with no notification and no follow-up was scheduled to my knowledge.  They did however show up when I was not at home, again without notification. The problems that concerned me were not addressed. They had my phone and cell phone numbers available.  The sales person went out of his way to fix problems  that were not created by him. The workers were professional and did a good job over all,  but the art of communication is sorely lacking elsewhere.  I can not rate the company any higher,

Overall, Pleasant Landscapes does a good job.  My only complaint is  that they are so big that there is a disconnect between the work crews and the office staff.  Over the course of two years with them I had about 4 billing issues that were difficult to resolve.

Everything went fine and I would use them again.

Pleasant Landscapes sent someone out to give us an estimate on paving the decking all the way around our pool. The person that came out was pleasant and on time. At the end, he wrote down my email and said they would send a quote. But they never sent an email or contacted us again. Weeks later I even called to remind them, but still never heard back from them.
During this time, I had one of their landscape designers meet with me to discuss relandscaping around the pool. I thought I could start looking into this while waiting for the pool decking. She was on time and our appointment went well. We seemed to be on the same page as far as ideas. I was going to run inside to get pen and paper to write down some the of the plant names, but she said not to bother and that she would email them to me. The bed behind the pool, which was the main focal point, she wasn't quite sure the best way to landscape because we didn't want to block the view of the oaks and marsh behind it. She took pictures and said she would think on it and send some ideas for that too in the email. Well, it's been three weeks and I never heard back from her either.
We just got back in town yesterday, and I called her today to remind her and she wasn't even apologetic. She said she would send the plant names, but when I asked her about the bed behind the pools she didn't remember that at all and said she would have to charge a design fee to draw up a plan. I had paid $95 for an hour long brainstorm session. But being the focal point of the backyard, the bed behind the pool was the most important and she never gave me any ideas at all of what to put in there.
I just don't understand why they do such a poor job of following up. I even gave them a second chance for both the redecking and the landscaping by calling back. The redecking was a big job that they lost. I would be afraid to do business with someone that gave such poor service at a point in time when they are trying to get your business. I'd be afraid the service would only get worse after I signed.

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I called Pleasant Landscape a week ahead to make the appointment. The lady on the phone was impatient. The scheduled service window was 8:00 to 9:30. I called them when it was close to 9:30 to ask if the technician was still coming. Seems the same lady answered the phone, she didn't know and had to ask someone else. Then she came back and said there was a big traffic delay. Again, very impatient, without any apologize for being late.
The technician came around 10:30. He was good, figured out the issue pretty quickly. However, they wouldn't provide repair of the back flow perventer. I had to replace the whole thing. The technician suggested, if I do want to replace, I should call them in March when it is getting warmer. He said since no repair was done, he wouldn't charge me the service call fee, which is $75 per hour. I actually explicitly asked him, "are you going to send me the bill and then I pay?". He said "No, I will not send the bill." He stayed for about 15 minutes, which was actually pretty good experience for me talking with him.
Two weeks later, I received the bill from Pleasant Landscape charging me $75. I don't understand why. I haven't called them yet. But I don't want to talk to the same lady anyway. I understand there is service call charge generally, but in my case, first the technician was late for one and half hour, second he only stayed for less than 15 minutes, third nothing was repaired, and finally the most important he said he wouldn't charge me. Despite all these, the business still sent me the bill. What should I think of them?

I purchased an Angie's List Big Deal for this service and they were not very good. They were supposed to do a landscape design and essentially what he did was walk around and say he would put a $300 bush here and a $400 bush there. What he gave me was something like 6 of these and 8 of those; no design, but blatant marketing. They gave me a proposal for how much it would cost and how many of each thing they would do, but no layout of what they would do. The price seemed exorbitant and it was not what I expected. I did not get a written.

Contracted for a landscape design plan. I carefully reviewed what I wished to accomplish from the landscape plan and the designer did not incorporate my ideas. Rather, it seemed that after making me wait a very long time for him to complete the design, he took a vanilla, off the shelf design and sent it.

Great

They put a French drain in at my home as we were having trouble with drainage. They went beyond my expectations and I am very happy with the job they did.

After I purchased the deal, they told me they didn't service my area; however, they offered to come 3 times instead of the 4 offered in the Angie's Deal and I was desperate, so I agreed. I never saw them and they never asked me any questions about my yard. They cut the grass well and edged the yard, as best I saw, but I'm not sure they used weed killer. I would have liked to have talked to them so I could have told them or showed them where to use the weed killer.

The result was not very creative. Looked more like an office building landscaping. I may have hired then to do the work (although they are more expensive than most) if the design was even close to something we could talk about and improve. I saw no potential for a place to start a design.

The work turned out okay. They had to come out a second time because they never got back to us with the information that they were suppose to supply us with, and then, we found out that that gentleman was no longer with the company. So, it was never followed-up on, but when they did send somebody out the second time, it was taken cared off. We actually went with a different company because of the situation with them, and they were a little bit kind of the higher-end. So, we just spent the initial consultation with them. They were a little bit overpriced. It is unfortunate that the first guy turned out the way it did, but the second guy was really nice though. They were on-time.

It went well. The guy was very informative and had several ideas. He gave me a proposed treatment for my yard and a way to deal with the drainage issue for my yard.

PleasantLandscape does an excellent job with maintaining my lawn and shrubs. They always do such a professional job with the mowing, weed-eating and edging. They also provide year-round fertilization and my grass has never looked better. I receive compliments on my yard all the time! They also provide any other lawn/landscape service I need (mulching, tree pruning, irrigation). I have used them for over a year and am very pleased with their services.