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About us
Roto-Rooter offers commercial and residential plumbing services. From emergency plumbing to drain cleaning, sewer cleaning to pipe work, Roto-Rooter can help you with any plumbing problem. Roto-Rooter plumbers are licensed and insured and handle everything from water lines to toilet and shower problems. No plumbing job is too big or too small for our experienced and professional plumbers. Schedule an appointment by phone or online, we'll come when it's convenient for you.
Business highlights
Emergency services offered
90 years of experience
Services we offer
Residential and commercial plumbing & drain cleaning including sewers and drains, faucets, sinks, toilets, showers & tubs, waterlines, pipe work, water heaters, septic tanks & video camera line inspection.
Services we don't offer
Septic Tank Pumping
Amenities
Emergency Services
Yes
Senior Discount
10%
Accepted Payment Methods
- Check
- Visa
- Discover
- MasterCard
Reviews
4.335 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 14% | ||
| 6% | ||
| 6% | ||
| 6% |
Filter reviews by service
Showing 1-25 of 35 reviews
Karen E.
Mar 2021
They claim to be available 24/7 for emergency calls. I had an emergency and called at 10pm. The phone service said they were texting the on call technician, and I'd hear back in a few minutes. No one called me back until 10am the next day. 12 hours for emergency response is unacceptable when I have a leak that needs immediate attention, and your business claims to always answer calls and respond after hours.
Response from Roto-Rooter Plumbing & Water Cleanup
"Thank you for sharing your recent experience with us. We understand the urgency of plumbing emergencies and make every effort to assist our customers as quickly as possible. We also recognize that your time is valuable so we attempt to be as prompt as possible with our appointments, or at the very least stay in contact when we might be delayed. We take customer feedback seriously and have every intention of investigating this situation. Unfortunately we were unable to locate your information. Please email us ([email protected]) with your full service address and a copy of this review, so we can look into this issue. I apologize for the inconvenience. Again, thank you for bringing this to our attention."
James S.
Nov 2018
The job and customer service were excellent
Rashad R.
Oct 2018
Very responsive and friendly with a fair price. The actual plumber, Bobby, was extremely helpful.
Julia P.
Sep 2018
Way to expensive.
Response from Roto-Rooter Plumbing & Water Cleanup
"We appreciate your feedback regarding your recent experience. There are many different factors that play into our pricing structure, we apologize if our price did not meet your expectation. As a consumer you have the right to reject our services. We apologize we didn't meet your expectations but can assure you our prices reflect top notch quality and service."
Anthony Z.
Aug 2018
Initial appointment was cancelled because of an emergency elsewhere. When contractor came he was on time and courteous. Very professional. Explained what he was doing to me and completed the job to my satisfaction. Cost seemed too high though.
Response from Roto-Rooter Plumbing & Water Cleanup
"[Member Name Removed], I appreciate you being such an awesome customer! However, I hate when we are anything shy of perfection. We will be having a review and my office manager will be contacting you by EOD (end of day) to assure your 100% satisfied. Sincerely, JP-"
Quincy B.
Jun 2018
The service was prompt, The technician Bobby was outstanding and very trustworthy, A TRUE professional. All parts were available on his service truck. The replacement was quick and he ensure that everything worked. I was very impress with the visit.
Bruce C.
Feb 2018
Charged $840!!! just to find the leak under my driveway. I already pointed out where the leak was but they insisted that visual was not accurate and a leak detector would pinpoint it exactly. Well, it was exactly where I said it was. Then they wanted another $2500 to fix it. I called Franklin D Plumbing and they repaired it for $607, everything included. I paid less for Franklin D to repair it than Roto-Rooter did to find it!! Ridiculous isn't it?!! I think it's called a rip o...!
Karen M.
Jun 2017
Responded to my call within 1 hour. Very professional and polite!
Marlene W.
Dec 2016
Plumber came out that same day. He tighten up washer hook up and plastic sprinkler timer around faucet outside. Said everything was fixed. Told me I couldn't use coupon. After he left, washer hook up was still leaking and when I turned faucet on, the plastic timer broke apart, shooting water everywhere. I had to replace it. I had to call another plumber to fix issues.
Gary M.
Aug 2016
unknown
Sheri B.
May 2016
unknown
Robert M.
Feb 2016
unknown
Linda M.
Jan 2016
Sewage immediately backed up into the house again and I called a local plumber to complete the job. He called me within minutes and told me that there was no bottle in the line, but that the sewer utility had shut down the line, probably due to the previous occupants not paying their bill. This was confirmed within minutes with the utility. I contacted Roto Rooter again the following day and requested a refund due the total incompetence of their employees and was told that they did give a service in temporarily freeing the line. The local plumber said that nothing had flowed through that line and that the only relief was due to what ran out in the yard when the clean out cap was opened. A call to the sewer utility confirmed that it was Impossible for anything to have gone through the line. I contacted Roto Rooter AGAIN to ask them to verify that with the utility, but did not hear back. Roto Rooter did absolutely nothing but take a picture of something they could not even identify. The local plumber identified the problem, provided me with a picture, and charged about 30% of Roto Rooter''s cost, even though he went out on a cold and wet Sunday morning. I would have been satisfied if Roto Rooter had asked to keep $100 to pay their clueless crew for their time, but they steadfastly refused to even admit to a major screw-up. After having dealt with them, I fail to understand how they have any positive reviews on Angie's List. I would suggest that you find another solution over this over-priced and under-trained business.
Response from Roto-Rooter Plumbing & Water Cleanup
"We are sorry you are not pleased with your recent experience. We have investigated the issue and in an effort to resolve the situation we have personally extended a $50 refund. We regret this is unsatisfactory and that we are unable to agree on a favorable resolution for everyone."
Claudia J.
Jan 2016
We had guest in the downstairs basement bedroom and i went down to take some towels when i was hit by a horrible smell and sewage was flooding out of the small room where the lift station (pump) was. We threw some towels down to prevent the flow from going further and called 3 plumbers before I called Rotor-Rooter who was the only one able to come within the hour. The sewage was no longer flowing and we got everything effected out of the house. John Murphy arrived at the prescribed time and assessed that the pressure had separated the check value from the lift station. He used a large hose clamp to secure the pipes, check and tightened all other connections.
He was very professional and kind (since I was pretty anxious).
I would definitely call them again and request Mr. Murphy (although they probably have a number of very qualified plumbers).
He was very professional and kind (since I was pretty anxious).
I would definitely call them again and request Mr. Murphy (although they probably have a number of very qualified plumbers).
Oswald A.
Dec 2015
See above.
Sally B.
Dec 2015
Technician got all the visible silt from the French drain that could be accessed. Took a few tries, but he was not in a rush and took the time to do it to my satisfaction.
THEODORE F.
Nov 2015
Pleasant and efficient on the phone setting up the service for a business with backed-up sewer lines. Service was promised by noon but John was able to start an hour or two sooner. He was very pleasant and efficient. We were back in business by noon. Will definitely call them again if needed.
Gladys W.
Nov 2015
Technician was punctual, on time for job, very pleasant; had another technician to assist him in job. Completed job within the time he said it would take. I noticed the very next day that hot water was entering one of the bathroom stools. The hot and cold water lines were crossed. I called the office and they sent out another technician in a reasonable amount of time after I called,;the technician corrected the error. The technician that performed the major job said that if there were any issues , he would be the technician to correct it. He was not the technician to correct the error, however I was pleased with the quick response. I would use this company again , however I would share this experience with them and expect that they would be mindful of it in making the needed repair.
Angie M.
Oct 2015
?I had a great experience. David R. was extremely professional, knowledgeable, and friendly. The service (snake main drain) was done quickly and within the appointment time range given. Thank you David, and thank you Roto-Rooter!?
Sheila H.
Sep 2015
I thought, once technicians arrived, it went well. There were two technicians. They were professional, courteous, polite and patient. They were neat and clean. They left things neat. So far the disposal is working. They told me I had a 6 month warranty on the labor (which is in writing on the receipt) and 2 years on the product. I do not know what the price is normally for this, but I thought the service once the technicians arrived was great!
Omar T.
Jul 2015
It went extremely well. The technician, had been trying to reach us all evening and even earlier in the morning; but for some reason, my cell did not ring or receive any messages. He was very persistent! The main office called me this morning, we set up the service call and he came out directly. When he came, he asked once again what the problem was, and when we relayed the issue, he immediately diagnosed the cause of the problem, gave us an estimate, and went right to work. He was here less than half an hour. So, happy to have the problem fixed!
Mary A.
Jun 2015
unknown
Response from Roto-Rooter Plumbing & Water Cleanup
"Thank you for your trust in us. We truly appreciate and thank you again for the opportunity to serve you with your plumbing needs. Please do not hesitate to contact our office with any questions, comments or additional plumbing requirements you may have. Kindest Regards"
Gerald W.
May 2015
I joined Angie's List to make sure I selected a reputable Plumbing Service. Without knowing it I selected the same i used several years ago for the same main line clog. I was notified the morning after via a message on Angie's List and then scheduled the appointment. I received a call from the dispatcher a little before the appointment time and Chuck and Josh arrived very promptly. He did a thorough inspection of the pipes and explained everything in detail that was needed as well as what the cost would be. Chuck really persevered in working the machine to clear the clog. They both worked together very well. The video feed from the pipes showed the bad-water valve flap outside the house in front of the clean out was not working. Chuck went the extra mile in trying to free the valve. I elected not to get this fixed at the time and he provided me with the information which would help take care of the problem myself. I really appreciated this. They both where very professional in their work and I will definitely select them in the future. Overall, excellent service!
Nell R.
Apr 2015
unknown
John T.
Apr 2015
Removed toilet, used snake grinding machine to chop up roots in the line and then inspected the line for results.
Licensing
Insured
State Contractor License Requirements
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FAQ
Roto-Rooter Plumbing & Water Cleanup is currently rated 4.3 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: Check, Visa, Discover, MasterCard
No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.
No, Roto-Rooter Plumbing & Water Cleanup does not offer eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
No, Roto-Rooter Plumbing & Water Cleanup does not offer warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Residential and commercial plumbing & drain cleaning including sewers and drains, faucets, sinks, toilets, showers & tubs, waterlines, pipe work, water heaters, septic tanks & video camera line inspection.
Septic Tank Pumping