Carolina Liquid Ceramic

The paint has faded to a horrible color.  We have had to major repair costs since the coating was applied including replacing windows.  Liquid Ceramic is a joke.  They do not stand behind their warranties.

Steve was a charming representative of Liquid Ceramics when he came for the initial interview and during the painting process. He assured me that, no matter how many times he needed to correct something or find the right color, he would be there.  He gave several examples of customers that it took several tries to get a certain color the way they wanted it. As we checked behind him, he would redo areas we pointed out that were not done correctly. He used our small dining set that we kept on the screen porch and got paint all over the table and chairs, but he did clean it up so that no paint was left.  Since that time, we have called several times to get him to bring touch-up paint or to come out and correct work that did not hold up, such as:  nails that were to hold the molding to the screen and keep the screen in place were so short that they came out and  we had to re-nail all around the screen porch; the paint on the floor of the screen porch has not held up and has come off in some areas; the gutters were painted half-way down which we did not notice until the shrubs were cut and one gutter was not painted at all; one window had some rot which was supposed to be fixed before painting but was not.   The first time I spoke with them after work was done, he assured me that he would stop by to get the color matched and fix the area.  After a year went by and Steve had not show up, my husband called, spoke to him and told him the same thing.  He assured him that he would be right out to get a match on the paint and complete the work.  We have not seen him nor will he return our calls or answer the messages we left on his answering machine. 
We would NEVER recommend Steve Campbell/Liquid Ceramics to anyone!

unknown

It has been a horrible experience.  We could not believe they would not stand behind their product.

They did a good job.  My only issue was that the storm windows were not replaced clean, but when I mentioned it, they were taken down, cleaned, and reinstalled.  I think they did a good job and clean-up.  I have no errant paint on shrubbery or brick.  I didn't get a guarantee though, at least not a paper copy of one.

On 9/7/09 we had Steve Campbell give us a quote to paint all exterior wood on our house with Liquid Ceramic paint. Since most of the trim we have is vinyl, it was a small job. The quote was $600. He said he could do the work in the first or second week of October. We waited. We also had a alot of work done on the interior of the house by other contractors so waiting, at that point, was no big deal. However, we waited and waited and waited for Steve to set up a date to start the job. We then saw him at a local home show in mid March. He said he was behind on his jobs because of the lousy winter. It's true; we did have a bad winter. However, it doesn't excuse his lack of contact with us. He promised to call us on March 26. On March 24 he called and said that 'if everything worked out' he could come out the next day and do the pressure washing and then do the painting on the weekend. He never came out on 3/25 and didn't call. Enough was enough. We waited for over 6 months for him and I called today (April 1 2010) to cancel the job request. He didn't seem upset in the least and said "Okay, that's fine." I can't comment on the paint itself only on the lack of professionalism. Getting a quote was easy; getting the work done was not. Even if he had called me and wanted to start the work I probably would have told him not to. The lack of contact and follow through lead me to think he would 'start' the job by cleaning the surfaces but I didn't trust that he would come back and do the actual painting.