Baker Collision Express
About us
At Baker Collision Express our goal is to restore your peace of mind - then we fix your car. After an accident, the last thing you need is to run around getting estimates, arranging loaner cars, dealing with insurance companies and all of that stuff that just consumes your time and creates stress. Our process is much simpler. You merely call your insurance company and give them the details of your claim and tell them you’re taking your car to either the Lexington or Irmo location of Baker Collision Express. Family owned and operated. 20 Employees. Uses some subs for labor.
Business highlights
Services we offer
Auto service. Major & minor collision damage repair. Auto painting. Auto detailing.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 3% | ||
| 0% | ||
| 0% |
- Very friendly
- Very professional
- Work completed ahead of estimate
"[Member Name Removed] Thanks for great review on Angie's List. We truly value our customers feedback and appreciate you giving us the opportunity to repair your beautiful Lexus. If we can ever be of service in the future please let us know. -John"
I decided to put off the cosmetic work . Then shortly afterward I was the victim of a parking lot collision. I arrived a couple days later after USAA arranged an estimate. Bakertook numerous photos and immediately forwarded them via computer to USAA. THE NEXT DAY USAA sent Baker payment, minus my 200.00 deductible .
I scheduled my repair for the next time available opening, which was conveniently the next week, at 9am, on
Wednesday. Baker arranged my appointment with Enterprise Rent-A-Car and within five minutes of my arrival, a very friendly Enterprise took me to their location. Thy did not have any compacy cars, and Enterprise gave an immaculate top of the line full size car, unlimited miles, for the same price, just 25.99 per day! My insurance was picking up the bill, but they have bee so good to me that I wanted the cheapest car so it would incur them less expense.
Baker kept in contact with me the three days my car was in their facility. When I arrived to pick up my car on Friday afternoon, within one minute (!) a very polite , well-groomed manager trainee from Enterprise was at Baker to pick up my rental. I was amazed when I looked over my car. The paint match was perfect, they had taken my bumper off to check for structural damage, and also replaced a side marker light (for one dollar), and sublet to a muffler shop to lower my tailpipe who adjusted my tailpipe so as to not cause any paint damage. All of this extra work was paid for by USAA. Abby, Chris< kris, Stephen, and all the technicians were outstanding and offered me coffee, apologized for my wait (though it was probably three minutes!) and treated me like I was a king.
So, I needed my windshield washer mechanism fixed, so I took it to Baker. The charge for diagnostics, where Abby Baker, who craelwd ubder the car and Jimmy, the technician took the car to theback, located the problem and they only charged me 5.54 for the diagnostics. Kris called me and said I need a new windshield pump. The tole me the cost would be around 56.00 incleding parts and labor. I only waited 45 minutes yesterday for Baker to install it and was charged 56.61...then they removed the 5.54 diagnostic fee! Integrity. Honesty. Great Christian values. Baker will be my ONLY choice for any work I need done.
"[member name removed], I'd like extend my utmost gratitude to you for your words and for selecting Baker to be your body shop provider. We take customer service very seriously and it is always very rewarding to find reviews like yours for our business. We hope that you'll consider us again should you ever need body work in the future. Thanks again and God bless"
I was pretty unhappy with the whole thing. I had an appointment to bring my car in at 0900 for hail damage repair. I waited for about 30 minutes until someone came to look over my car. No biggie.
7 days later (on the 9th) I received a phone call saying my car would be done on the 12th (Friday). I went to pick it up and discovered that they repaired about $1000 more in supplemental repairs and were waiting for the approval from my insurance. Even though my car was ready to go, I would not be able to pick it up that day. We also found a dent they missed and they said they would fix it.
Monday evening I called to find out the status of the car. The receptionist (who was very scattered during every single interaction) said my car is ready but can't be picked up until approval from the insurance. I called the insurance to get the status. Insurance said they received the supplemental repairs after the repairs were done and it's still waiting for approval.
Tuesday I called. Same status
Wednesday I called and said I wanted my car. I was told (over speaker phone) that I had 2 options, that either I can pay for the additional repairs that neither I nor my insurance approved, or I can wait until the approval. I was angry, he was stubborn, at one point he laughed at me, lets just say the phone call wasn't pleasant. After a few hours of back and forths with the insurance and the business, I was told the approval went through and I was able to get my car. I went back to get my car, was waiting in the waiting area, saw an employee pop his head in to see what I looked like- (it was obvious)- just to find out that the dent they missed was still not fixed and I could either take the car home with the dent or leave it to get it fixed. I chose to take it home. They said they would get an independent mobile service to come within a week or so to take the dent out. Within 10 minutes, I got a call from the mobile guy who was super nice and met me at my house to fix the last dent.
Long story short- the business already received the original estimate check from the insurance, and was confident in the insurance enough to complete unapproved repairs, but not confident to give me my vehicle. They were okay with dragging me along, making me wait 5 additional days for the actual word of "approval".
P*** poor service. I had high hopes from all the reviews. I'm pretty disappointed.
Car looks brand new.
They did tell me they would give me extra paint, but they didn't. And I forgot to ask for it. When I push down the trunk lid from the side instead of the center, I have to make sure it catches. No big deal.
I am no expert, but I am happy with the results.
Licensing
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