MILLER LONG TERM RENTAL

Two months before the lease was up, we moved into another home that was unfurnished and made do with our camping cots and the things we had brought to the rental - clothes, pillows, some cookware, etc. We still had to pay the rental company for those two months when we were living elsewhere. We probably could take the rental company to small claims court, and still might, but really don't want to waste any more time on this. However, we do feel we should warn others away from this company as Angie's List has been so helpful to us in finding resources for our new home on the island. We would not recommend Miller Long Term Rental for the reasons given above. We recommend that you use VRBO instead or use another long term rental agency if you can find one.

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Where to begin? These people are NO better than used car
salesmen and I'm not sure how they go to bed with a clear conscience at night.
We have rented from them for the past 3 1/2 years (the first place for 6 months
and the second place for almost 3 years). No matter WHAT YOU DO, you will NOT
get your full security deposit back unless you continue to rent from them
apparently.
We had no problem getting the first security deposit back
because we went into another one of their properties. We just moved out of the
second property and they had the audacity to charge us $440 for a THIRD
CLEANING! The first cleaning we paid for (using the cleaning service of the
homeowners - who we used twice a month for 3 years). The daughter-in-law of the
elderly man that is going in as the next tenant apparently had issues with the
way it was cleaned so we were given a list of things that needed to be done in
order to get our full security deposit back. My husband and I followed those
guidelines perfectly and spent 2 1/2 hours trying to clean furniture that had
marks on it when we moved in (as submitted on the report we gave them which
they did nothing about) and still they went and hired HH Cleaning Service to
clean the upholstery and leather of 3 couches, 4 loveseats and 4 kitchen chairs
to the tune of $440. WHAT???? WHO in their right mind charges that? (I also
then found out that there was a 40% off discount on carpeting/upholstery
cleaning for the entire month of February thru HH Cleaners so there is NO WAY
the cost came to that.) This cost is way more than a crew of people we hired
for a day and a half to clean our post-construction home. (In their defense,
there may have been a couple spots that the cleaning service we hired missed
with some cat hair from our cat. But when we went back, we made sure that every
last bit of that was removed.) On top of all this, we were told during our exit
walk-thru that we would get our full security deposit back. Chuck Smith then
told my husband that he must have been "distracted" during the walk-thru
and wasn't looking at the cleaning portion well enough. I'm apoplectic.
I can't describe to you how filthy certain areas of both
houses were when we moved in - we left them in better shape than when we got
there but if you don't continue to rent, they will come up with erroneous
cleaning costs. Don't bother filling out a report of what is wrong when you
move in - it just doesn't matter - you WILL pay for the problems. When they're
done with you, they're done with you and they will tell you that to your face
as they just did to my husband.  And when
my husband stated that in this community of social media and networking, they
should really re-consider how they treat people, the response was, ?I won?t
listen to that ? you can?t threaten me.? 
 (We weren?t threatening anything ?
just wanting to be treated fairly or at least make sure others don?t fall into
their trap.  But great response!  Stay classy, Miller LTR!)
Each review I've read about them holds true - someone needs
to shut them down permanently. At the very least, take these reviews to heart
(look them up - there are plenty). These people are absolutely evil.
Also, the reviews for HH Cleaning Services are pretty crummy
as well. I guess terrible businesses like to huddle together. Just remember
this:  MILLER LTR, their owners and staff
cannot and should not be trusted.

I had rented from this company for a year an upscale apartment in Hilton Head Island, SC.  The staff was extremely rude anytime they were contacted about an issue.  At one point I was accused of having a pet, which I did not have.  They attempted to have me pay a pet deposit.  It took numerous phone calls to convince the personnel that I did not have a pet.
Upon moving at the end of the one year lease a large portion of my deposit was retained.  They claimed that the reason was the tile floor in the bathroom.  The entire apartment had been cleaned extensively and the apartment was much cleaner when I moved out than when I moved in. There was not a problem of any kind with the tile in the bathroom.  I was relocating to another state and did feel that I had any recourse to recoup the deposit.  It was impossible to reason with this company.
Miller Long Term Rental was the worst business I have ever dealt with.  When I asked them why they were so rude and hard to deal with the response was "the clientele we deal with".
I would not recommend them to anyone in the market for a rental property in Hilton Head Island.
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