Butler's Plumbing Service

Call and scheduled to have a plumber come out on the 20th of November 2018. Unfortunately, they sent out an inexperienced plumber and it took him over two hours to do a 1/2-hour job (changing the guts of the toilet). He was on and off his phone in his truck for at least 30 minutes to get guidance from dispatch (I assume it was dispatch; hopefully they were not personal calls). I have no problem with inexperience, everyone needs their time to gain skill, but Butler’s shouldn’t have charged me the same hourly rate as one of their experienced techs. I also have a leak in the sink supply valve which the tech said he fixed but is still leaking. He replaced the new toilet seat, but broke a bolt cover, so I had to put the old one back on and return the new one. Again, I understand that new guys need their time to become experienced, but companies should allow for that when it comes to hourly billing. Bottom line, it’s going to take them longer to do the job! Reason for the “F” is that I sent Butler’s Plumbing 2 emails to try to work something out and they ignored me! Buyer Beware!

Kenny spent several hours digging through roots and mud to find the leak in a broken elbow, which he replaced. Kenny worked hard for hours, but remained professional and courteous throughout. He charged honestly for his time, and the time of two helpers that Butler’s was able to send. I consider the cost of this repair to be very reasonable considering the level of effort needed.

Butler’s plumbing has been my “go to“ plumber for the past three years. We have investment properties in Hilton head and Bluffton and I have used Butler’s in all of them. Louise is always quick to respond and answer questions. When we have had issues with billing she is always happy to help and clarify as well. I have also had other experiences where I was assigned a specific representative and he followed through prior to, during and after service. This is a very unique trait when it comes to contractors in my experience. I find their pricing to be fair and they get to my jobs in a very reasonable amount of time. They are honest and I have never had a time when I question their integrity. I would definitely recommend Butler’s plumbing to other homeowners in the area.

Slow initial response but after that went very smoothly and I was really satisfied with their work

Everything went great. Installer was very profession and polite. Should have called them earlier.

They did general plumbing installing new appliances, dish washers. It was all apart of the reinstall. We had them before and I think their pricing is fair.

They were very responsive. Made an appointment for the next day. Rob, who arrived in the time frame promised, was very professional. Work was done efficiently and at a reasonable price. Very pleased with the workmanship. Cleaned up any mess.

Well. Mr. Butler was there to start and supervise and his guys finished.

Tech had already determined previously (supposedly) that there was no clog in any of the lines. My tenant reported that the 2/18 scrape & wash service seemed to work, but only for a couple of weeks, then the smell returned. I've tried MULTIPLE times, to reach them, and finally spoke with "Neal" and "Eric" on several different occasions, asking that the tech return, and re-perform the service, because clearly it didn't work properly the first time. I've been told on 4 different attempts, by the people named above, that they need to talk with the "owner" to get permission to have someone return and redo the work, free of charge. I explained that the service they performed ($110) should definitely last longer that a few weeks. Still no response from anyone at the company, although I, my tenant, and my husband, have spoken to multiple people, on multiple occasions, with promises made to "get back in touch with us" after the Owner is consulted. Many weeks have passed now, and I've given up.

I called them on New Year's Day and they returned my call. Made an appointment for the next day. I though the returned call on NY's Day was an exceptional display of customer service.