Berkeley Heating and Air Conditioning, Inc.

Many years on a regular maintenance plan. Many years we may have been better served with a little more due diligence. I'm not sure where to start...we found someone better at the job who charged less, offered greater transparency, and didn't leave us hanging in silence past an agreed due date to the point we'll now be without A/C all summer awaiting a new unit to be built. Professional up to a point, and at least 25% higher than competitor prices for same work and parts. Be prepared to be underwhelmed and treated like a dummy who doesn't deserve to know what's going on.

Having dealt with this business for 15 years, it was time for an upgrade and less antiquated Heat Pump system. I HIGHLY recommend you contact Andrew (Project Manager) and request Adam and Donald as your installation crew. Bryan might show up to lend a hand as well. Great communication during the system evaluation process with Andrew. Then Adam and Donald arrive and perform their tasks like a symphony. Truly professional, knowledgeable, and personable. Always offering to answer and explain ANY questions/concerns. Very respectful of property no matter what the value. Do your research, prepare questions, and then give Andrew a call. Oh, and spend the extra money for their 10 year labor and parts warranty and their yearly maintenance plan. Your wallet will thank you and it will assure your unit stays in top condition. I'll continue to recommend this company for honest, accurate, and professional service. THANK YOU!!

Gordon was timely in giving me an estimate and his crew showed up right on time for the installation. It was a complicated installation but they worked non stop until the job was finished. The cost of the unit and installation were high, but these projects are expensive by nature. I have been very satisfied with Gordon's follow up.

Quick response and excellent job. Found that I needed just a small fill of Freon which appears to have corrected the problem.

I had a really great experience with Berkeley Heating & Air. I contracted them to replace my 22-year-old heat pump after it died of old age in the spring of 2019. It was an R22 unit, and since that refrigerant is phasing out, there was no sense in trying to repair the unit- my only option was for a complete system replacement. Since replacing a HVAC system is a huge investment, I did a lot of research and got multiple quotes from various vendors in the area, all selling & servicing different makes of units. The makes of units I received quotes on were: - Carrier - Rheem - Lennox - Traine - American Standard - Heil You can find a lot of reviews online for each of these manufacturers and in my experience the reviews for all were all over the map- some being great and some being horror stories, not for any particular brand, but literally all of them. However, in my research it is emphasized quite often that whatever brand you choose, make sure whomever is doing the installation does the installation properly. Seems obvious, but from what I’ve learned is not everyone doing these installs pays attention to the small details. What I like about Berkeley Heating & Air: - No pressure sales. They didn’t try to upsell me on add-on’s like air filtration, which I don’t need. Air filtration is nice, but I don’t allergies and the quality of the air in my house is fine. They basically sized the unit and gave me quote on a single stage (comfort series) unit based upon my financial situation. After doing some more research and getting other quotes from other contractors, I lwent back to BH&A and received quotes for mid-tier, two stage heat pump (performance series) as well as the very nice, top of the line infinity series. But again, there was no pressure- I asked for the quote, they answered some more of my questions and that was it. - They are a Carrier Factory Authorized Dealer, locally owned and operated and have been in business for over 50 years- I wanted someone local, not a corporation doing a lot of bulk sales in multiple states. - Excellent work quality, very detail oriented- They were the only company that stressed the importance of replacing the previous fiber-board box on the outtake with a countered metal piece of duct. By doing this they improved the airflow into my entire house and evened out the temperature in two bedrooms without having to replace any duct runs. All the other companies I received quotes from were content with just replacing the fiber board box with another fiber board box. BH & Air was the only one who recognized the fiber board box had to be replaced with something better. - They weren’t the cheapest, but they also weren’t nearly the most expensive considering I bought a Carrier unit, which typically are more expensive than most other brands. I feel I got a really good deal for the work performed and the equipment they provided. About my unit: I ended up purchasing a 2-ton, 2 stage Heat pump (17 seer) with a variable speed air handler. The unit is from the performance series line (middle tier). I’m really happy with the unit and it is a night and day difference between my old single stage unit. If I could have afforded it, I would have gone with the Infinity series as these units have communicating thermostats that allow you to independently control the humidity in the house. Humidity control is really key in controlling the comfort in your home. If you able to dial in a lower humidity level, then you can run the AC at higher temps and still feel as comfortable, hence you save even more on your electric bill. Berkeley Heating & Air’s price for the Infinity system was reasonable when compared to other brands that do the same thing, it’s just that all of the upper end units were out of my price range. Just something to consider to anyone out there on the fence about whether or not to go for the higher end units- After all my research I concluded that the higher end units are worth it if you can afford them.

It went well! They come out to do routine maintenance for my unit twice a year. I would highly recommend them.

I am revising my review of July 2018 because when I finally got service, it was from a highly experienced HVAC professional. He showed up exactly on time, inspected everything and even went beyond what was contracted and reconnected exterior drain tubing that had come apart. If this had been my only interaction with Berkeley, it would have been rated A+. Time will tell if this level of service continues, so will most likely renew my contract with them.

They did an outstanding job. Great follow-up afterwards. They also gave me 2 free preventive maintenance checks.

Good review of system status and seemed very competent in tune up.

Excellent inspection. Checked everything out from blower moter in attic to compression unit outside. Everything checked out O.K.

They are pretty good.

Things went great!! I called the office and was given an appointment for the following afternoon. Kirk arrived on time and was very professional. He wasted no time, worked very diligently, and fixed the problem. I was very pleased. I thought the cost was very fair.

I was pleased with the work, the thermostat was expensive, hopefully it will last for a while.

Great! He is a great technician!

I filled out one of those things Angie's List sent me and I told them Berkeley's Heating and Air was fantastic. I did it on line. They did a fantastic job.

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They installed a brand new air conditioner for me 2 years ago. I pay them yearly.

We have used them forever, and we are very satisfied with them.

Very pleased both times.

Punctual and very affordable for service call with Angie's List discount $30, turned out unit was ok after diagnostics - filter was dirty and tenants are using better filters going forward

they did a good job.

Tech came out on time, was friendly and gave me honest advice.

Great, the tech called before he arrived and fixed the A/C. He then showed me the work that he did.

We had a service tech come out, and within 30 minutes of being there he had deemed both units bad. I was in shock because only one unit had an issue when I called for service the previous day. Prior to him arriving our upstairs unit was doing great and we had zero problems with it cooling and maintaining temperature. After talking with him a bit, the only problem the downstairs unit ended up having was that the breaker had tripped and he stated he "needed to bend some terminals back" on the unit, but he had turned it back on and it was cooling great again. He told me "I don't know how long it will work, maybe a day, maybe a couple of days, but it's working for right now." He told me the upstairs unit (that we weren't having problems with) had a very bad leak and had me come out to listen to it, however, I thought it was strange because it didn't have that before he arrived. He told me "when I climbed up onto the platform I bumped it, while trying to get to the middle unit" and stated that's when it started leaking. After having numerous other quotes done, and looking around the upstairs unit it appears that there is a screw that is screwed into a strap that holds down the upstairs unit that was sticking up ever so slightly, and when he bumped it, it seems he bumped the coil into the screw which punctured it letting out all of the refrigerant. Hence the audible leak that appeared after he bumped it. On our downstairs unit it appears that the caps were left off (the one that had the breaker tripped), and I am told the schrader valve had been backed off, so that it had a slow leak. I find it very strange for two completely separate units to stop working at exactly the same time, especially when one was working great with zero issues whatsoever prior to the service tech's arrival. Our downstairs unit that had the breaker issue, was not previously leaking as it was cooling great and I believe the only reason it quit cooling was that the breaker was tripped. I truly feel like the service tech caused more issues with our units, and I don't think I will be calling them for service again. It disappoints me to have to write this review as we had them replace a unit of ours in a previous home and the installers did a fabulous job, but I feel like this particular service call ended up costing us thousands of dollars.

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