I found another place where my dogs are happier. I would recommend them to my friends or neighbors.

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My dogs annual vaccinations were due in a week or less. I specifically told the groomers and the appointment clerk and took the proof of prior vaccinations. They all said it was fine. I personally met the groomer who was supposed to know how to hand strip. The groomers obviously waited until late in the afternoon to start my dogs grooming. Rather strip them when they were dirty, they washed the dogs, contrary to my instructions. I told them I would wash the dogs myself. The dogs were not ready until 5:30 or later that evening. As soon as I saw them I was furious. Norwich Terriers are not supposed to be scissor cut. I could tell by looking at them they were not even groomed by the same groomer as one was cut across her hanging sides like a "skirt" trim. The other was probably stripped on her sides with a grooming rake. A rake cuts the hair with razor sides within the rake. This dog has a redish coat and, other than her hair being cut when it is not supposed to be, she looked stupid because the redish tips on her sides were cut off and her back was wide stripe of red hair, like a skunk strip. 
I had a fit. I asked for my bills and then hit the ceiling more. They charged me the maximum for the grooming and they also charged me for giving my dogs Bordetella vaccine. I am guessing but I would assume they waited until so late in the day to groom the dogs they didn't want to call me and ask my permission to give them the vaccine. The woman who seemed to be in charge was indignant and called for one of the employees to pull my vet records I had come in with. She pointed to the annual expiration date coming up the next week. I told I was quite aware of the expiration date and told her I had pointed it out to the employees. She insisted that they had to give them the vaccine because it was their policy to only accept dogs for grooming or boarding with the dogs vaccinated for kennel cough every six months. I demanded to speak to the vet in charge of the office to complain about them vaccinating my dogs without calling me to ask my permission. She insisted the vets were completely separate from the grooming business. 
I intended to pay and then later try to take further action against the groomers just so I could get out of there at that point. I could see this arrogant woman would never cooperate by letting me talk to the person in charge. She wanted me to think she was the only one in charge of the grooming. When I said I wanted to pay so I could get out of there she told me they were not going to charge me. I insisted that she write on each of the bills that there was no charge for the services so that she could not come back on me later saying I had walked out without paying. 
I fully intended to find out who was the head of this business so that I could detail what happened but I never did. In this difficult economy I didn't want to be responsible for possibly getting someone fired. I discussed it with my new vet the next week when I went to get the remainder of their annual shots. By the way, the woman who referred me to the groomer for hand stripping told me not to take my dogs to this office for anything other than the grooming. She did not explain why but she said she was a former employee of this vet's office. I heard one of the employees say they had had more than 100 dogs boarding the previous weekend because it was a holiday period. If they were so concerned about Kennel Cough, giving my dogs vaccines late in the day would have probably been too late if my dogs were already infected. None-the-less, there is no reason anyone should have medicated my dogs without calling my cell phone first to get my permission. AND THE GROOMING WAS NOT DONE BY THE PERSON I SPECIFICALLY REQUESTED AND THE GROOMING WAS NOT PROPER OR COMPLETE!
I would never go to this business again!

Visit went fine, but again I feel they over suggested services that I'm not sure were needed. Then they continue to send e-mails telling me to bring my dog in for these services. If you want a ton of tests and services done on your dog you should go to them, otherwise seek out a vet that will explain the pros and cons of what services are needed and the whys.

The staff at Rock Creek in general, and Bonnie in particular, are absolutely wonderful with my very skittish 8-year old dog. They are so loving and caring that she actually loves going there now! They do everything they can to make her feel better about being away from home, even hand feeding her if she won't eat. I'd tried other places before finding Rocky Creek and now wouldn't consider taking her anywhere else.