It wasn't good; nothing was working after they had left. It just seemed like he didn't know what he was doing, and he didn't care about what had to be fixed. Then the next thing I know there is water pouring everywhere, and there was nothing I could do except for wait a week until someone else came to fix it. It was just this 1 guy that came and did the job and apparently he was also the owner. I will never get him to work around my house again, and I would never recommend him to anyone.
Description of Work: He was replacing some parts in the toilet. There was flushing problems with the toilet, and something with the water fixture and the valve; so he replaced the valve and the water fixture.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$150
Response from BORCHERT PLUMBING
I DON'T KNOW WHO MADE THIS REPORT, SO IT IS HARD TO RESPOND TO IT. I DO NOT LEAVE A JOB UNTIL I AM SURE THAT IT IS WORKING PROPERLY. IF I AM UNABLE TO EFFECT A REPAIR, I DO NOT CHARGE FOR THE TIME I SPENT TRYING. I ALWAYS TELL CUSTOMERS THAT IF A PROBLEM SHOWS UP AFTER I LEAVE TO CALL ME BACK. I WILL MAKE IT RIGHT OR RETURN THE MONEY. I AM A ONE-MAN OPERATION, SO IF IT WAS MY COMPANY THAT DID THE WORK, I WOULD HAVE BEEN THE MAN ON THE JOB. I AM SOMETIMES HARD TO GET IN TOUCH WITH, BUT MY ANSWERING MACHINE IS ALWAYS ON. TO MY KNOWLEDGE, THIS IS THE ONLY REGISTERED COMPLAINT AGAINST MY COMPANY SINCE I STARTED BUSINESS IN 1983. THINGS DON'T ALWAYS GO AS THEY SHOULD, AND IF I MAKE A MISTAKE, I WELCOME THE OPPORTUNITY TO CORRECT IT.
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Service Categories
Plumbing
FAQ
BORCHERT PLUMBING is currently rated 1 overall out of 5.
Monday: 8:00 AM - 5:00 AM
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 AM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
BORCHERT PLUMBING accepts the following forms of payment: Check
No, BORCHERT PLUMBING does not offer eco-friendly accreditations.
No, BORCHERT PLUMBING does not offer a senior discount.
No, BORCHERT PLUMBING does not offer emergency services.
No, BORCHERT PLUMBING does not offer warranties.
BORCHERT PLUMBING offers the following services: RESIDENTIAL PLUMBING SERVICE AND REPAIR. REPLACEMENT OF PLUMBING FIXTURES. WATER HEATER REPLACEMENT AND REPAIR.
WHOLE HOUSE ROUGH-IN PLUMBING.
UNDERGROUND SEWER AND WATER LINES.