Butler Automotive

"DON'T LET THE BUTLER DO IT" ShouId be zero stars. I took my car in for not having air. They replaced AC system. Picked my car up on a Friday evening right before closing and noticed a vibration and loud whinning sound when the car is idled as well as the fan was speeding up and slowing down depending on if I use gas pedal. Took car back the next Tuesday. Butler call me and sad all that noise and vibration is coming from needing a motor mount and I needed an alternator for the fan issues. Now keep in my mind I only went in for no air. We approved the repairs anyway. Car continued to have the same issues after doing all of the new repairs. They said let them keep the car over the weekend and they will replace the compressor because I told them that's the only thing that changed on the car before all of these issues. Got a call saying they changed the compressor and car is ready but it's still having the same issues. Since I wasn't satisfied with that explanation, we now have a new problem "CVT transmission" is causing the whinning and vibration. I picked up my car and took it to another shop the same day. I found out Butler broke a bolt while replacing the compressor. They never disclosed this to us. Keep in mind they supposedly put two compressors on the car. We had Butler pick up the car from the second shop to remove the broken bolt. After that visit, we had Butler take the car back to the second shop to verify the work. This time the bolt wouldn't tighten. This led me to believe the broken bolt was still in the compressor. Took the car to a different Butler to fix the bolt. I took my car to two other shops and there's nothing wrong with my transmission. I guess I'm stuc with this more than likely refurbished compressor!! A shade tree mechanic could've done better work than this.

i have several bad experiences with these people. i was warned that these people was hard to deal with but i went there anyway to give them a chance. first incident, 2 yrs ago i brought my car to them an they couldnt fix it. it turned out i had a bad computer. they charged me nothing but they didnt bother to tell me they tore my rear door handle off car. they placed it back up in door hole so i wouldnt notice but it fell off eventually. it cost me 150.00 to fix it later. second incident about 2 yrs later, my car was rattling an i thought it was my valves. i asked tommy how much it cost to adjust valves because i told him i think my valves is rattling. he told me 75 to 85.00 i was charged 80.00 for a repair i didnt need. he drove my car back to his shop from my house an diagnosed my car an knew my muffler plate come loose an all it needed was a quick tacting that would take about 30 seconds to do. he went ahead an adjusted my valves anyway when he knew that was not the problem. i picked my car up an he wasnt no where to be found. i wanted to know what kind of shape my valves was in. i went back there looking for him 5 times an he wasnt there in 4 different days. i asked his wife if he worked joking because i couldnt catch him in 4 days working. she told tommy what i said an he called me wanting to fight over this. i told him i was joking an we both know you work, i just coudlnt catch you working in 4 days.. i told him the rattling didnt stop after adjusting my valves.. he said it wasnt the valves rattling. he told me my muffler was rattling. i said are you sure an he said to bring it to him now. he put it on a lift an went straight to problem. he knew my muffler was rattling but still charged me 80.00 to adjust my valves anyway. he said theres your problem when he lifted my car on car rack. he knew exactly what the problem was because he diagnosed my car while driving it back to his shop from my house. he should of tacked my muffler sheild back in place an charged me much less. he tacked it an wanted 40.00 for 30 secs of work. turns out he didnt tack it right an it still rattles. i had to take it to another man to fix it right. if anyone should be mad is me because he charged me 80.00 to adjust my valves an they didnt need adjusting an my car still rattled. if anyone advertises on tv a lot an got many cars sitting in his yard for months an years is a red flag to stay away from. a good mechanic dont need to advertise. he also tore up my car 2 yrs ago an didnt bother to tell me. i forgot about him tearing up my door handle. his wife has a nasty attitude i noticed but ignored it when i first went there for help. i did notice someone was opening my back door where they broke it because it was locked when i brought car to them. the valves an muffler is not in my back seat. they was checking my door handle is why they opened my rear door that they broke 2 yrs prior. i am glad people can review online to let others know how these people are. i will not be back there again. god will take care of people like them.

Awful experience. Went for an inspection for stalling. Found a 'a tube cut by a knife'.. okay. Strange, but fine - replace it. They said they couldn't find anything other than a eroded serpentine belt. When I went to pick it up, I asked what the Transmission fluid looks like .. 'Oh I forgot to check that.' as I'm talking with the young mechanic. Fine. I drove it off the lot thinking I'll need to make it start acting up again since they 'Drove it an hour' and couldn't replicate the issue. I get from their place to the Taco Bell intersection and have a complete breakdown. First they charge me for a tow. Then try and charge me for another inspection. Confronting the crones at the front desk basically ended in them squawking that they did nothing wrong. They found a bad fuel line afterward. I obviously took my business elsewhere for repairs when they wanted close to a grand. Took it to JC's Auto in Cross hill. Guy did the labor and part for 180$. These guys are the types of mechanics you fear, they don't care about the actual safety of your car - no they want to make fake issues or do half *** jobs just to get your money.

the provider charged me for  a service not needed and i googled it and
youtubed it and ended up fixing it myself after i was out 757 dollars

unknown

It went great. They repaired A/C and done engine work for me. They did a great job and they gave me a great prices on it.