WINDOW WORLD OF UPSTATE
About us
Lifetime warranty on our energy efficient windows. Financing upon approval.
Business highlights
25 years of experience
Services we offer
Exterior doors, Garage doors, Patio Doors, Porch enclosures & decks., Reinforced vinyl siding, Sunrooms, Vinyl replacement, Windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.634 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 6% | ||
| 6% | ||
| 0% | ||
| 6% |
Showing 1-25 of 34 reviews
Leta P.
Oct 2020
All I can say is stay away from this company. The process was a mess to start. The initial salesperson did not listen to us from the beginning and his communication was the worst. You would think that after contacting their sales manager that things would get better, but that was not the case. The total time it took to get our windows from our first contact to the final install and corrections was over 5 months and the COVID excuse was non stop. When you are told 2-3 weeks for your order to arrive and it takes 5 months, there is a problem. Especially since we were the ones who had to call them to ask what was going on. The lack of communication with this group was amazing. They just did not care that we had plastic and plywood covering up large holes in our home for months. We cannot recommend them and I would give a F- rating if possible. Here are the details of our experience. Our first conversation happened in early May at our new home (before we even purchased the home.). After that, there was little to no communication from the salesperson even with multiple emails and phone calls. On 5/18, we reached out to his boss and an estimate was received on 5/21. The estimate was completely wrong and we requested changes. The salesperson never communicated that the changes were made and it took until 6/11 to get the estimate corrected and ordered. We were first told that the windows would arrive 2 to 3 weeks after the order with the large slider being another 2 to 3 weeks after that. On 6/30, I was told that our windows would be in the next week (after I asked again when they would arrive). That did not happen. The windows finally arrived mid-July and the first thing that happened was that they driver dropped the load breaking 4 of the windows and the manufacturer sent a window without the glass. Of the 11 windows that were ordered, 3 were correct. 8 were wrong or broken. It took Window World until late September to correct and fix all of the issues. We had a window without glass in it for almost 3 months! The large slider which was to arrive 2-3 weeks after the window did not arrive until October (almost 5 months after being ordered). We had to call the owner of the manufacturing plant to get it here at that time. Window World was useless in helping us locate that door. The folks at Window World were nice as pie but not helpful in resolving our issues. They installed the windows at no charge, (mainly because we had told them we wanted new construction windows and they provided replacement windows) but that is the extent of the service we received. We cannot say enough about how bad this experience was.
Response from WINDOW WORLD OF UPSTATE
"Coronavirus pandemic has tested the patience of many customers waiting for products in our business as well as many others. We rely on our manufactures who have had to change their business structure dealing with limited production because of social distancing and reduction of employees, waiting on parts that come from non -essential vendors, logistics due to increase in demand, and high demand of product. We are proud to say our products are made in the USA and as a nation we are dealing with the same dilemma. We as a company can only rely on the information given to us, as we deal with the same frustrations. All our goals and expectations have had to be adjusted but we still maintain that you will be given a quality product. Our hope is that as we move forward that all businesses will be able to adjust so that we can accommodate our customers to the same expectations as in the past. Our Window World team thrives everyday working towards this goal and that each customer will have a pleasant experience. Sincerely, Gary, Teresa and Anna"
Eddie C.
Aug 2017
everything was done to our satisfaction
Craig D.
Apr 2017
Everything went great
Response from WINDOW WORLD OF UPSTATE
"Thank you Mr. [Member Name Removed]! I see that you have had your windows for a few years. We are glad that you had a great experience with us and hope you will enjoy your windows for many more years. We appreciate your loyalty, Gary and Teresa"
Craig J.
Jul 2016
The Window World team is the best contractor in South Carolina I have ever dealt with. Measured and ordered the largest custom window in my house that was fogged. Installed the 2nd story window despite climbing a 2 story ladder in very hot conditions. 4 team members showed up on time, carefully removed the old window and installed the new window that fit perfectly. Very clean, careful and efficient. Highly recommended and would definitely use again. Pricing was very reasonable. Thanks.
Response from WINDOW WORLD OF UPSTATE
"Thank you Mr. Shufeldt for your updated review. We are so glad that we were able to replace your window. As you know, not all windows are designed the same. So glad that the project turned out well. Sincerely, "The Window World Family""
Tom P.
May 2016
unknown
Response from WINDOW WORLD OF UPSTATE
"Thank you Mr. [Member Name Removed] for your review. Our Window World family hopes you will enjoy your new windows! We appreciate your business! Gary, Teresa and Anna"
Michael M.
Apr 2016
unknown
Response from WINDOW WORLD OF UPSTATE
"Thank you so much Mr. [Member Name Removed] for your review. We appreciate you taking the time to post. We hope you will continue to enjoy your windows! Gary, Teresa, and Anna"
Sharman A.
Feb 2016
We replaced nearly all of our older windows. The sales team was knowledgeable and helpful. We got estimates from over 5 companies and we went with Window World based on price, but more importantly the positive feedback we've heard from neighbors and friends as well as their excellent warranty. We were also pleased to see the many years of customer satisfaction recognition from S.D.Powers & Associates. The installations went very well (thanks to Shane and his great crew). They were extremely friendly and the finish work was of a very high quality. He was eager to please and very polite. We still have a few windows left to replace (including a large picture window over our entry). We will definitely consider Window World for our next window purchase!
Response from WINDOW WORLD OF UPSTATE
"Thank you so much for your review and taking the time to post. We are very thankful for our staff, sales team and installers. Shane and Chris are a great asset to us and our company-they take great pride in their work! Most important are our customers and being able to make their home improvement project go as smooth as possible. We hope you will enjoy your new windows! Gary, Teresa, and Anna"
Bill G.
Dec 2015
We called Window World after reading the reviews on Angie's List. They came out immediately and gave us an estimate for replacement of 11 windows in the house we just bought. The price was decent for double hung vinyl windows.
It took about 6 weeks to have them made. The windows were installed in 1 day. The outside trim was manufactured on the spot. The windows look great and are so much better than the 40 year old windows we had. We were very happy with the quality and the speed of installation.
It took about 6 weeks to have them made. The windows were installed in 1 day. The outside trim was manufactured on the spot. The windows look great and are so much better than the 40 year old windows we had. We were very happy with the quality and the speed of installation.
Response from WINDOW WORLD OF UPSTATE
"Thank you Mr. [Member name] for your review. We are so glad you are happy with your windows and installation. Thank you for being apart of our Window World Family! Hope you have a Merry Christmas and Happy Holidays! Gary, Teresa, and Anna"
Sylvia R.
Nov 2015
Visited their store in Mauldin during late August and spoke with Jason, who scheduled a visit with us. Jason came to measure and present us with options. He was very knowledgeable and thorough, a pleasant and friendly young man. Ladies in office were also pleasant and friendly. Workmen who came to our home were also friendly, knowledgeable and professional in their work. We are very pleased with the outcome and highly recommend Window World.
Response from WINDOW WORLD OF UPSTATE
"Thank you Mrs. [Member Name Removed] for your review. We are so thankful to be able to do this job for you. We have a great team here at Window World and they are more like my family! Hope you have a Happy Thanksgiving! We appreciate you and everyone of our customers! Gary, Teresa and Anna"
ANITA J.
Nov 2015
unknown
Response from WINDOW WORLD OF UPSTATE
"Thank you [Member Name Removed] for taking the time and giving us a review. We appreciate our customers and always hope to do our best and provide the best service. I am glad we were able to get your windows in before Thanksgiving. We have had a lot of unfavorable weather which is delaying our installation department. We hope you will enjoy your new windows! Gary, Teresa, and Anna"
Joyce C.
Nov 2015
When the installer told me he needed to work from the inside to replace the windows, I was very concerned about the old plaster walls and the beautiful interior woodwork around the original windows, but the installer did a beautiful job, didn't leave a mark anywhere, and worked very efficiently.
Response from WINDOW WORLD OF UPSTATE
"Thank you Ms. [Member name]! We are so glad that you were pleased with your job. Your comments mean so much to us. We really strive hard to satisfy every customer but we couldn't do it without our "Window World Family" ---team. I will be sure to let the installer know about your review. If you need anything, please call us! Gary, Teresa and Anna"
Edward H.
Sep 2015
Installation was complete in 2 days as originally stated. Windows look great!
Response from WINDOW WORLD OF UPSTATE
"Thank you (Removed member name) for your review. We appreciate your comments. We hope that you will enjoy your windows! If you need any further assistance please feel free to contact us. Sincerely, Gary and Teresa Williams"
James B.
Jul 2015
From the beginning, working with Window World was great. Everything went as planned and I actually had my windows installed earlier than originally planned.
Response from WINDOW WORLD OF UPSTATE
"Thank you so much for your review on Angie's List, [member name removed]. We appreciate any feedback that we receive from our customers. We hope you will enjoy your windows and appreciate you becoming a part of our "Window World Family". Thank you again, Gary, Teresa and Anna"
Betty L.
Jun 2015
unknown
Response from WINDOW WORLD OF UPSTATE
"Thank you so much [member's name removed] for your review. I am so glad that you had a pleasant experience with your home improvement project. Thank you again for being a part of our Window World family and hope you will enjoy your new windows! Gary, Teresa and Anna"
Michael W.
Jun 2015
It went very well. They did a great job. They were also timely and efficient.
Response from WINDOW WORLD OF UPSTATE
"Thank you [Member name removed] for your nice review. We appreciate our customers and glad you are a part of our "Window World Family" . If you need us for anything in the future please feel free to contact us. Hope you will enjoy your windows and we thank you again for letting us do your home improvement project. Sincerely, Gary, Teresa and Anna"
Martha M.
Apr 2015
Two men came, right on time, and installed 4 windows. Very nice and answered all questions. They worked quickly and efficiently. Very professional and did a great job. I am very pleased and will definitely call them when I am able to replace more windows.
Alice C.
Feb 2015
We priced two other companies. They were not far from half the price and have a fantastic product!
Response from WINDOW WORLD OF UPSTATE
"Thank you [member name removed] for your review. We are so glad that you had a good experience with our company and our Window World Team. We are here if you need anything for your windows and glad your part of the Window World Family. Gary, Teresa and Anna"
Kevin D.
Jan 2015
Went very smoothly. We only had to replace a couple windows, but Window World was happy to work with us while other retailers scoffed at the relatively small job that we were requesting. It took about a month or so for the windows to be manufactured. The window installation was quick (about 2 hours), the installers were professional and courteous, reviewing all of the window functions prior to leaving. Very pleasant experience all around.
Response from WINDOW WORLD OF UPSTATE
"Thank you Mr. (member name removed) for your review. We appreciate your business and glad you are a part of our "Window World Family"! If you have any questions on your windows or need further assistance please call. Gary and Teresa Williams"
Sarah Z.
Dec 2014
I shopped around for a new front entryway for my home in many places including DIY stores - Lowes & Home Depot and several made to order companies. I settled on Window World for this purchase as they seem to hit the level of quality versus price that I was looking for.
The salesman was very understanding when I told him I was looking at other companies and helped give we a clear estimate of what each choice would cost, should I decide to go with them. I ultimately chose Window World as they were willing to help me search for the exact door/sidelite I wanted; plus the additional security and wrapping of the external trim was what I was looking for. When he came back for us to fill out the paperwork and place the order I was satisfied that I was getting exactly what I had envisioned.
I had my entry replaced last week. The team came to my house with pictures (taken by the salesman), so they knew exactly what they were getting into. The removal of the old door was very fast. They were very particular about clearing debris and dust regularly, and the new door and entry was in quickly. I had even had to ask them to raise the entry slightly in preparation for a new floor that is being installed later, they were very accommodating. The worksite was left clean and tidy. The door, side windows, trim, entryway and caulking are all super quality.
I would say that although this was not the cheapest option for a front door replacement that I looked at, I am very pleased. I feel like I have purchased a quality product which was professionally installed.
Rebekah P.
Oct 2014
unknown
Kevin R.
Oct 2014
From the sales process through the scheduling and install was a real pleasure. Eric (salesman) was knowledgeable, and the installation team was very efficient and professional. The installers arrived when expected and finished all the work in one day. We love the way the new windows operate, as well as the maintenance free frames. No more painting! We can clean the windows easily from inside the house now. We have not had our cooling system on since they were installed, and there have been several 85 degree days, so I know they have improved the energy efficiency of our home. I highly recommend Window World of the Upstate, and I plan on calling Eric back to get the process started for the windows on the lower level of our home sometime in the next few months.
Response from WINDOW WORLD OF UPSTATE
"Thank you [member name removed] for your review. We appreciate your business and glad you are a part of our Window World Family. We hope you enjoy your windows! If you need anything concerning your windows, please call. Sincerely, Gary, Teresa, and Anna"
James G.
Aug 2014
Original quote had to be redone by owner of Window World Greenville due to questions about measurements. Original quote way too high compared to another local company quoting same services. Dropped pricing about $1K and did the work. Removal / installation services coordinated out of the Greenwood SC office (864 38 9046). Very professional service done on time on quote. The lifetime guarantee really works. Just call in with the window serial number and a tech comes out the next business day.
Adam N.
May 2013
Salesmen came out on time and gave wretin estment for 12 new dubble pain inslated lowE coated windows. After decding to go with window world i called them and setup a time to install the windows installers came in the morning and where done in a day and calked all the jonts left 3 tube with me. Clened up after tem selves and took all old windws with them.
Bettina M.
Apr 2013
I called to meet with salesperson to set up appointment for new windows. When I met with salesperson, he was very nice and professional and had a lot of information for me about the windows. Estimate was given and I was sold! I have a lot of windows so the price was awesome! Installers were great too! First day they did the entire 2nd floor, then the main floor and finally they finished with the basement. The whole job took about 2-3days. Love our windows and the guarantee is great!!
Wendi G.
Mar 2013
They explained exactly what they were going to give me. We went around the house and he told me what I could get for the price. He gave me options on what I could get for the price. And I was able to choose the windows that was best for me. I had no problem with what they done. They cleaned up after the job was done and I was very satisfied with the overall service.
Licensing
State Contractor License Requirements
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FAQ
WINDOW WORLD OF UPSTATE is currently rated 4.6 overall out of 5.
WINDOW WORLD OF UPSTATE accepts the following forms of payment: CreditCard
Yes, WINDOW WORLD OF UPSTATE offers free project estimates.
No, WINDOW WORLD OF UPSTATE does not offer eco-friendly accreditations.
No, WINDOW WORLD OF UPSTATE does not offer a senior discount.
No, WINDOW WORLD OF UPSTATE does not offer emergency services.
No, WINDOW WORLD OF UPSTATE does not offer warranties.