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SUPERIOR CARPET CLEANING

Founded 2006 • With Angi since July 2008

3.3

(6) Verified Reviews

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Business Details

Phone Number

Address

PO BOX 24228

Greenville, SC 29616

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Description

SUPERIOR CARPET has been in business since 2006 and have 10 years of carpet cleaning experience. We use a truck-powered steam cleaning process which cleans deep, dries fast and leaves no sticky residue in your carpet. Special attention is paid to high traffic areas and difficult spots. The owner

Verified Reviews

A few reviews for this pro...
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Jennifer R.
2.0
05/29/2014
Felt overall they were not very professional. On the phone while doing the work, and did not have the tools needed to complete the job - had to borrow my hot glue gun and missed areas that they neeed to repair.
Description of Work
Carpet restretch and repair
Category
carpet installation
Jennifer V.
1.0
10/22/2012
We needed to have our carpets cleaned in our home for sale in Spartanburg. We have already moved to a different area, so it's difficult for us to schedule these things. I called Superior Carpet last Thursday and set up an appointment for 2 p.m. today (Monday the 22nd). Luckily, we have an awesome realtor who graciously agreed to let the cleaners in. Additionally, my brother-in-law was coming from Atlanta and agreed to stay until they came. No one came, no one called from Superior Carpet. At 3 p.m., I called them. "Ohhhh, the one in Spartanburg right? We will be there when we can." So I replied that we had someone waiting on them and also our realtor was coming back around 6 to lock up the house. "Sure, we will be there", was the response. Never got a phone call, nothing...they just didn't show up. This was just entirely disrespectful. To not even have the common courtesy to call is just unreprehensible. It's bad business and very rude. Now we have messed up 2 people's schedule and we still don't have our carpets cleaned.
Description of Work
Ashley... I just wanted to let you know that we have had a terrible experience with Superior Carpet {see below - on CBC list}. Our home is listed with CBC, and we have already moved to Charleston, SC. So, it is very difficult for us to schedule things from afar. I called Superior Carpet last Thursday and set up an appointment for 2 p.m. today (Monday the 22nd). Luckily, we have an awesome realtor (Holly West), who graciously agreed to let the cleaners in. Additionally, my brother-in-law was coming from Atlanta and agreed to stay until they came. No one came, no one called from Superior Carpet. At 3 p.m., I called them. "Ohhhh, the one in Spartanburg right? We will be there when we can." So I replied that we had someone waiting on them and also our realtor was coming back around 6 to lock up the house. "Sure, we will be there", was the response. Never got a phone call, nothing...they just didn't show up. Now, I don't mean to go on about this, but this was just entirely disrespectful. To not even have the common courtesy to call is just unreprehensible. It's bad business and very rude. Now we have messed up 2 people's schedule and we still don't have our carpets cleaned. I just thought you should know for future reference. Thanks, Jennifer Vail
Category
carpet cleaners, carpet installation
KEVIN S.
2.0
01/17/2010
We used this company because they were available to do an installation within our very tight moving schedule. The scheduling did indeed allow us to move in on on time, but the quality and professionalism of the work was disappointing. There were several gaps in workmanship that required multiple followup service calls to correct. The installer failed to correct or even point out a distinctly uneven spot in the sub-floor in the middle of a high-traffic area. Correcting this required a separate service appointment, pulling back carpet and using some quick-dry cement to even out the flooring. This process could have been completed much more easily before the carpet was laid. The installer also did a clumsy job on the stairs, leaving carpet hanging loose under the bull nose of a couple of the steps. A 1.5in hole was left in the carpet next to one of the railing balusters. Finally, the installer made no attempt whatever to clean up. Every square foot of floor was covered with carpet strands from the cutting of the material. These strands were unsightly and were tracked to other floors of our home during the course of the job. To the installer's credit, the quality issues were ultimately corrected, but the lengthy process of poor craftsmanship and the necessity of several followup calls coupled with the lack of job cleanup was disappointing at best.
Description of Work
Installation of an entire floor of carpet.
Category
carpet installation
JoAnn R.
3.0
10/29/2009
I called Superior Carpet Cleaning 2 weeks prior and scheduled a carpet cleaning for Oct. 26, at 10 AM. At 10:40 on the appointed day, the carpet cleaner had not arrived nor had they contacted me. I called them and asked where they were - received some excuses about it being a hectic morning, forgetting an invoice and coming back to get a clip board. Was told that their carpet cleaning person should arrive in about 15 minutes, which would make it at 11 AM. He arrived at 11:20 - which was 1 hour and 20 minutes later than our appointed time! He worked or the carpet which had a stain (our grandson spilled orange Gatorade). After he finished cleaning the carpet, the stain was much lighter, but still visible. I asked him to treat the stained area again; which he did. This second treatment helped - and the spot was barely visible. Just a Note: The next day the cleaning man called to ask he if had left his sprayer at our house. He had not, but apparently he had left it somewhere. This is the first time I had used this company.
Description of Work
Cleaned indoor/outdoor carpet on a screened porch.
Category
carpet installation
Steve M.
5.0
09/25/2008
Very happy with the work performed. Very conscientious and worked around other contractors who were on-site.
Description of Work
Phil arrived right on time. They replaced a small piece of carpet in a hallway and re-stretched a larger room.
Category
carpet installation
Don P.
5.0
07/22/2008
I had some big ripples and some damaged edges in the carpet of my home. I called Superior Carpet Cleaning because they were listed in the phone book as also doing repairs. (Angie's List has carpet installers listed for Greenville, but none of them did repairs or re-stretching.) The price was very reasonable and they were able to schedule the work within a few days. They showed up on time and went to work, stretching and repairing the cut pile carpet in my living room/dining room and the Berber carpet in my bonus room. (I had to look up the types of carpet to describe them!) Due to my schedule and theirs, they had to return the next day to finish the job. In order to be sure they finished on the second day, they brought along three servicemen to do it. They stretched and repaired the Berber carpet in my den and the cut pile carpet in three bedrooms, a bonus area and a large hallway. The guys from Superior were all nice and professional and the carpet is nice and tight to the floor again. They even offer a discount on carpet cleaning if you're also having them re-stretch your carpet, but since I'm having a lot more work done on the house I didn't want to clean the carpet just yet. All in all, a great service for a great price.
Description of Work
Superior Carpet re-stretched and made some repairs to the carpet in 8 rooms and a hallway in my house.
Category
carpet installation, flooring contractor

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Carpet Sales and Installation
    Flooring Sales and Installation
    Carpet Cleaning
    Oriental Rug Cleaning
    Upholstery Cleaning
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Satisfaction

    Services Offered

    In addition to our thorough Carpet Cleaning with hot steam, we specialize in Complete Odor Control, Complete Stain Removal (Red Stain and Pet Stains), Carpet Stretching, Carpet Repair and Patch Installation, Water Extraction and Emergency Response. As an additional protection for your carpet we offer Scotchgard(TM). We also deep clean Automobile and RV interiors. Call us for a free estimate.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about SUPERIOR CARPET CLEANING

    How is SUPERIOR CARPET CLEANING overall rated?

    SUPERIOR CARPET CLEANING is currently rated 3.3 overall out of 5.

    What days are SUPERIOR CARPET CLEANING open?

    SUPERIOR CARPET CLEANING is open:

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 9:00 AM - 4:00 PM

    What payment options does SUPERIOR CARPET CLEANING provide

    SUPERIOR CARPET CLEANING accepts the following forms of payment: Check, Visa, MasterCard

    Does SUPERIOR CARPET CLEANING offer free estimates?

    Ask SUPERIOR CARPET CLEANING for details on free project estimates.

    Does SUPERIOR CARPET CLEANING offer eco-friendly accreditations?

    Yes, SUPERIOR CARPET CLEANING offers eco-friendly accreditations.

    Does SUPERIOR CARPET CLEANING offer a senior discount?

    No, SUPERIOR CARPET CLEANING does not offer a senior discount.

    Does SUPERIOR CARPET CLEANING offer emergency services?

    Yes, SUPERIOR CARPET CLEANING offers emergency services.

    Are warranties offered by SUPERIOR CARPET CLEANING?

    No, SUPERIOR CARPET CLEANING does not offer warranties.

    What services does SUPERIOR CARPET CLEANING offer?

    SUPERIOR CARPET CLEANING offers the following services: In addition to our thorough Carpet Cleaning with hot steam, we specialize in Complete Odor Control, Complete Stain Removal (Red Stain and Pet Stains), Carpet Stretching, Carpet Repair and Patch Installation, Water Extraction and Emergency Response. As an additional protection for your carpet we offer Scotchgard(TM). We also deep clean Automobile and RV interiors. Call us for a free estimate.