Approved Pro
Johnstone Restorations
Foundation, Basement or Crawlspace Waterproofing / Encapsulation, Inspection Service, Commercial Toxicity and Mold Removal,
About us
Johnstone Restorations is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests, and make their concerns the basis of our business.
Business highlights
7 years of experience
Services we offer
Mold Removal and Abatement, Water Remediation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.738 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 0% | ||
| 3% | ||
| 5% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 38 reviews
Carlee B.
Mar 2025
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
The best!
Mary P.
Oct 2022
Chris was amazing! He was very professional and understanding. Within 3 days his team cleared out an extreme hoarding and bio hazardous home. It was left unbelievably clean! I would recommend his services to everyone. Thank you Chris and Spaulding Decon!!
James L.
May 2022
Chris was amazing, the support I received was 5 Star all the way. The team did an amazing clean up of our families home.
Lamar S.
May 2022
Toxicity and Mold Removal
Practical solution that was cost effective. Very responsive, excellent communication, reliable, and at this point (right after job completion) the work appears to be high quality.
Terry H.
Apr 2022
Toxicity and Mold Removal
The work was very professional. Superb workmanship. Spaulding Devon should be fortunate to have Chris Johnstone as an employee. Chris is very knowledgeable about the product he was working with. He believes in Spaulding Devon and their products.
Diana W.
Apr 2022
Courteous and professional service with attention to details.
Jeanne R.
Mar 2022
Great company to work with!
Stephen R.
Feb 2022
Very professional and responsive
Valerie K.
Jan 2022
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Encapsulation of crawlspace was satisfactory. They also installed a big dehumidifier but did a very poor job of installing the drainage tubing. I had a question about an observed increasing humidity in the crawlspace and was rudely told that it was not their problem and that I should not contact them again.
Response from Johnstone Restorations
"I am sorry to see this response. We provided excellent service which you communicated orally and in written format so I am surprised to see this. The only area of concern was the dehumidifier, which we came out to look at again on more than one occasion. The unit is performing per the specifications. As discussed, we do not manufacture or distributed it, rather, we pick it up and install it for you. I have provided you with the number of the distributor and I would again suggest that you reach out to them with any concerns. Best of luck!"
Monique P.
Nov 2021
Toxicity and Mold Removal
Great
Response from Johnstone Restorations
"Thank you so much!"
Monique P.
Nov 2021
It was great
Response from Johnstone Restorations
"Thank you so much!"
Bennie G.
Oct 2021
Toxicity and Mold Removal
Chris was great worked all issues did work in a timely manner. Kept me update on all issue along with making an attempt to ensure all my needs were met. His team knows there job
David W.
Jan 2021
Toxicity and Mold Removal
My dealings with Chris were very professional and the Company's willingness to perform crawl space remediation on short notice was superb. The individuals performing the remediation work did a great job and were very hard workers putting in many hours to complete the job on a timely basis. They also did a great job at cleaning up behind themselves and leaving everything exactly as it was found. I would highly recommend this company to anyone needing the services they provide.
Sybil G.
Oct 2020
Toxicity and Mold Removal
We had a severe mold problem In my mothers home AND she is recovering from a broken shoulder AND she is 95 years old. I cannot thank them enough for the professional work performed and their explanations as work progressed. More importantly, they were so courteous and caring in their dealings with my mom. This was extremely stressful for her but she was overjoyed with these guys and amazed with all this work being so professionally and completed in such a timely manner. Heartfelt thanks from our family.
Response from Johnstone Restorations
"Thank you. It was a pleasure working with you and your family!"
Pat K.
Oct 2020
Toxicity and Mold Removal
They are a very thorough company. They kept me informed on what they were doing.
Response from Johnstone Restorations
"Thanks, Pat. It was a pleasure working with you too!"
Travis K.
Oct 2020
Toxicity and Mold Removal
This company went above and beyond to help me with the best quality service and even helped with our insurance issues. The owner was involved the entire time and the service manager was here as well making sure the job was done correctly and in a very timely manner. If you need any work done this is the company to call !! Best experience I have ever had with a company that deals with mold and Remediation. .
Response from Johnstone Restorations
"Thanks Travis. It was an absolute pleasure working with you too!"
Elizabeth C.
Oct 2020
Toxicity and Mold Removal
They got everything done so quickly and the service was great
Response from Johnstone Restorations
"Thanks Elizabeth. It was a pleasure working with you."
Rebecca H.
Sep 2020
Toxicity and Mold Removal
A very professional and honest company. The team worked very hard to not only ensure the job was completed well but also showed true concern over prevention for any future issues. Management provided constant check-ins and and updates to guide and provide oversight of the entire process. My family felt well taken care of because of the true care that went into our experience with Spaulding Decon.
Response from Johnstone Restorations
"Thank you, Rebecca. It was a pleasure working with you and Adam!"
Stephen K.
Sep 2020
Na
Kar L.
Sep 2020
Toxicity and Mold Removal
Nice at first, then changed. Forgot what was talked about. I know have Sheetrock walls that do not match up with the tile. Light switches that are uneven. But I am told that I do not know what facts are. Would not recommend this company.
Response from Johnstone Restorations
"When you agree to a contract, you have to complete your end of the bargain, both parties. Facts: a) all aspects of the contract were completed as agreed upon, b) additional work was completed at a cost of $2000+ and you were not charged, c) a discount was provided for something that wasn't even on the contract, d) we worked with your insurance company to assist with getting you a claim, d) we identified a significant structural issue while doing our work and made sure it was completed prior to completing our work, e) we rearranged our schedule to meet the changes along the way. We exceeded all agreed upon terms! There are times when a contractor takes advantage of a customer, and times when a customer takes advantage of a contractor. In this case, you took advantage of us! You received an abundance of additional work for free and did not even want to pay for the contractual work. It is a shame when you deal with unreasonable people but, it does happen. We will take our losses and move on. Best of luck in the future!"
Kathleen D.
Sep 2020
I am so pleased. I had a very short timeframe and Spaulding got right on the job and accomplished it as they said they would... that is saying something because, in my experience, projects always take longer than expected. Spaulding Decon did the job, on time, with people who care about their work!.
Response from Johnstone Restorations
"Thanks, Kathleen. It was a pleasure working with you!"
David G.
Aug 2020
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
They delivered exactly as indicated and did very fine work in encapsulating my crawl space. The health of the whole house is much improved since they finished the job.
Response from Johnstone Restorations
"Thanks, David. It was a pleasure working with you!"
Joe M.
Aug 2020
Toxicity and Mold Removal
They did a great job. They were professional at there work. I recommend them to anyone
Response from Johnstone Restorations
"Thanks, Joe. It was a pleasure working with you!"
Donnie K.
May 2020
Toxicity and Mold Removal
They were professionals they were on time and did a grate job
Keith B.
Jan 2020
Toxicity and Mold Removal
Such a great experience! Had another bid from a local company and was jerked around for months. Spaulding Decon got right on the job In my house within a week of my contact and work done within 6 days! My bathroom had terrible black mold all over the ceiling and down the walls. Same in hall . Chris was my contact guy. I wanted more stuff done in the middle of the work. He was so accommodating; and the upgrades were very well priced. Chris, Nick, and cianen were also lovely and tolerant of my special needs dogs, who were in the way a lot. Hire these folks. They WILL meet your expectations!
Response from Johnstone Restorations
"Thanks, Keith. It was such a pleasure working with you too!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Johnstone Restorations is currently rated 4.7 overall out of 5.
Johnstone Restorations accepts the following forms of payment: CreditCard
Yes, Johnstone Restorations offers free project estimates.
No, Johnstone Restorations does not offer eco-friendly accreditations.
No, Johnstone Restorations does not offer a senior discount.
No, Johnstone Restorations does not offer emergency services.
No, Johnstone Restorations does not offer warranties.