RAINBOW PLAY SYSTEMS

From start to finish, I see in retrospect and with experience that I was badly served.

Website for Rainbow is extremely generic and offers no cost estimates. By requesting a catalog, however, I was fortunate to meet Abe Cantrell, who manages the Greenville dealership. During a dozen or more phone consultations, he helped me figure out what I needed and did not need, translate that to the Rainbow design language, and find a package that was available at a reduced price ("overstock") and could be installed within my time frame. He further reduced the price for cash payment, getting me a playset that met my requirements and my budget. When Abe could not do what I wanted, he said so and offered alternatives. When he agreed to something, he made it happen. The playground was installed in two phases, as agreed, in each case on the date promised. Installers report to regional distributor, who was absent, leaving me helpless to question some damages that I thought might have warranted correction and them helpless to leave without my check. A frustrating end to an otherwise good experience.