N-ctrl

At 02:40 PM 6/20/2013, you wrote:
Mike, I am sorry to hear you had problems.  We state on our paperwork that virus removal is not guaranteed but we stand behind our work and make sure that we correct all issues.   I would normally recommend that you bring the laptop to me personally so that I can get your problems fixed but this most likely won�t happen since you have taken it to another shop and they have rebuilt the computer.  Do you mind telling me what you paid to get it rebuilt by this other company?
 
In most cases we start with the lowest cost service then work our way up.  The diagnostic fee allows us to clean up the computer and look any other issues that we may see.  In the case of the viruses we charge 140.00.  If a virus cleanup is done and we/you find that there are still viruses or random or quirky issues we recommend a rebuild.  Our rebuild is 195.00 and includes the virus cleanup and PC Tune up.  Before  our computers go out the door we test the browser with multiple sites to ensure it is working properly.  I believe in your particular case there was other issues that were cause by infected files that were corrupted or removed.  Although, I cannot confirm after a rebuild, but the some websites use java and other browser helper objects that if corrupt can cause the page to not work properly.
 
I talked to Jonah, and on the second day you brought your computer in for the internet website issue, we were having internet issues with Charter.  Jonah noticed that it was prompting for adobe programs, virtual java, and some others.  I am not sure why the computer was not left, either you did not want to leave it or he did not offer, regardless you felt you needed to get it repaired elsewhere.
 
Do you mind telling why you got it fixed before contacting me?  I understand a second opinion but at this point I feel my hands are tied.  I have no way of making things right.  Viruses are more an art then a science.  If someone brought their computer into me, from another IT company I can almost guarantee that I can find multiple viruses.  In reality there is no way to keep them off your computer even with multiple Anti-Virus Programs running at the same time.  I am not saying that the other company did not find a virus, but there is no way to be certain now that it has been rebuilt.  Rebuilding fixes everything but you also have to reload all your data and programs back onto the computer and most people don�t have their CD�s for MS Office and other programs.  So we use that as our last resort.  
 
I hope this helps.
 
Scott Mikula
N-CTRL IT Services
150 Tanner Rd Suite E
Greenville, SC 29607
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MY REPLY;  Sorry you are taking this tack since I feel we were mislead on several other issues such as the flash drive I had to go buy since Jonah said my files could not handle the backup. Checked the flashdrive to day and NOTHING on it. On the third visit BEFORE me used it; Jonah said" I don't know what's wrong" and handed it back to me". He also assured me the new BYTEFINER (?) antiviiirus system would forever solve and identify ANY future viruses so why did I find another buried deep within.
I needed this computer this week for ongoing tutoring and don't have time nor money to continue to return a product with no guarantees on workmanship JUST more money please.
I solved my daughter's problems today with another company and guaranteed annual online and verbal support for the next year.
Will file my grievances with 3rd parties to avoid this happening to others.

I have worked with him probably in the last six months ago, I had completely shutdown with the virus. I took computer over there and they got everything out, cleaned out everything, and got it back to me in a couple of days, so I am very pleased with them. They have a storefront office, so that you can just drop it often. It is in a shopping mall and in fact, they just expand it, they just double the size because their business is good and they have got four or five nice young technicians who knows what they are doing, understand, you can call them on the phone and they will log on your computer and fix it just while you are on the phone if possible.