JAIME THOMAS HEATING & AIR INC

He is very professional. He wears a professional uniform. He and his family owned an appliance store.

On 6/27/07, I contacted Jamie Thomas in reference to installing two (2) thermostats at my residence. Jamie Thomas stated that the charge was $69.00. On 6/28/07, they installed 2 A/C thermostats. They charged $233.45. The bill was itemized as 1) Diagnostic Fee - $69.95 and 2) Materials - $163.50. I supplied the thermostats and Jamie Thomas supplied no materials. I contacted them on at least 7 occasions. Persons I spoke with agree with me, but stated that a manager would have to call me back. No manager ever called. Finally, Nita stated that she had spoken with the Manager and he agreed that I was overcharged. We agreed upon price of $69. Nita stated that the check issued by my wife would be destroyed and not deposited. Nita asked that I issue another check for $69. After the experience, I had no faith that the check would be destroyed and in fact, it was not. I have made numerous phone calls. No persons have called me and Jamie Thomas seems unwilling to rectify the situation.

The technicians arrived on time to replace our central a/c system. They removed the 35 year old 8 SEER system and replaced it with a new 13 SEER system. They had previously provided an itemized list explaining our charges, as a majority of the cost was being taken care of by our home warranty provider. We were pleased with the timeliness in which they completed the work. However, when my husband and I asked for them to explain the work and tell us what we need to know about taking care of our system, they were very short and discourteous, telling us that we ''wouldn't understand, so we shouldn't worry about it.'' When I asked about itemized items (which we were paying for), we discovered that some of those items had not even been included on the work order. The technician offered to call the office and straighten out the cost so that we would not be charged as much, but this was a $300 error and we were only reimbursed $150. So, this did make me question this company's integrity.

Jamie Thomas Heating & Air did a great job. My air conditioner now works great and keeps us cool. The workers were here quickly and they were polite and courteous. I was very pleased with all aspects of the service. I was happy with the price. I would recommend this company to others.

Jamie Thomas Heating & Air came here to repair the air conditioner that was not working properly. The end results were good and it is working great now. But they had to order a part, which took about ten days. They kept giving me reasons why they couldn t come out for a few days. I guess they did their best. I guess I would hire them again.