Frazor Electronics

Randy was very professional and really had the customer-focus to aim for the lowest cost solution. He is also very experienced and knowledgeable.

Had bright spots on screen had to return to be fixed. He repaired no cost to me.

Frazor Electronics' response time stood out the most about their service. They have parts on-hand and were able to repair the TV within a day.

Charged more than I believed he should. But tv works good.

I dropped of the tv set just before noon. I was called about 3pm on the same day and was told it was fixed and ready to go. When I picked it up, the owner told me that the circuit board part was no longer available from Sony so he repaired/replaced the incredibly miniature components by hand, tested it and reassembled the set. All in a 3 hour time frame. Then he demonstrated that all was in working order and helped me get it into my car.  Incredible service and price.

unknown

Randy is a pleasure to do business with.  A real gentleman.  Also excellent at repairing TV's.  My Samsung purchased in 2009 wouldn't come on.  Randy repaired it in 1 day and it works perfectly.  I am very impressed with the quality of work and professionalism.  Thanks Randy!

It went well. He's the Ernest Angley of TV repair!!

unknown

Repair by Frazor went well. They diagnosed issue and ordered replacement power supply right away. They even stayed open a little late to allow me to pick up the television. My only issue was the price of repair was a high percentage of what I paid it new (cheap TV). If this were a $800+ television, I would have been fine with what I paid for the repair.

unknown

The general experience went very well. There was a delay in getting my television back due to a mix up in the parts needed to repair it. The supplier sent a left hand board when a right hand was needed. This is the reason that I scored punctuality a "fair".  Other than that, Mr. Randy done a great job and I do recommend he and his business to anyone looking for television repair.

I dropped my TV off on a Tuesday. The TV would not power on at all, and it was dead. On Thursday of the same week, Randy called to say my TV had a bad power supply, the charge would be about $150, and I could pick it up that day. I agreed to the repair, and I picked the TV up the next day.

I dropped the TV off one day and the next day he called and it was fixed and ready for pick-up. Very fast turn-around time, fair price, and very professional. I would definitely use again in the future.

Excellent technical services, highly recommend this company.

I brought the TV into Frazor on 9/27, I informed them of the problem and I could see by the amount of TV.s in the shop that it would be a little while to evaluate the problem. On 10/4, I spoke to Randy and he in informed me that the repairs would be $150. minus the service fee that I had paid. He said he would order the part if I wanted the TV fixed, and it would take a few days to get the part. I told him I would call back. I called Randy back later on 10/4 and told him to go on with the repairs and there was no rush, as I would be away for about 10 days.
On Wed. 10/16 I went to Frazor and received some very pleasant news, Randy informed me that the total for the repairs would be $85.00 including the service fee. He said he needed less than he thought and had the part in the shop so it saved some money.
Randy could have charged me the higher price and I would not have known and gladly have paid it.
I brought the TV home, hooked it up and it worked perfectly.
If you bring a TV to Frazor, it may require a little time and patience to get the repairs, but kowing you are getting a service from a very honest, and reliable repair shop is worth any delay you may experience, in my opinion.
4u

Excellent Service.   Repaired the power supply on a Samsung 40" TV.  I took the TV into the shop at 9:45 and he had it repaired by 12:00.  Cost was lower than the original estimate.

I purchased an LG Smart TV through Jeff Lynch in July.  Towards the middle of September, we started experiencing sporadic problems with the TV with the picture vibrating up and down.  I called Jeff Lynch to report the issue in October.  Jeff Lynch arranged for Frazor Electronics to carry out a warranty repair.  I received a phone call from Frazor Electronics the next day and they asked whether they could come inspect the TV the following day.  The following day arrived and a technician came by.  So far so good.  He started questioning that it was a satellite problem and I told him it was not related to satellite because it would happen after the TV was operating for a couple of hours, was then consistent on all channels and if I turned the unit off and back on it would be fine.  He took the TV away - with no paperwork given to me. 

Two weeks went by and I hadn't heard from Frazor.  I called Jeff Lynch on a Friday afternoon and was told that it was too late to get answers from them on a Friday but they'd follow up the next week.  I never received a follow up call.  4 weeks since Frazor had picked up my TV, I received a call on Monday morning telling me that my TV was ready to be delivered back to me.  I was not able to get away from work and would only be available on Wednesday afternoon for the latest delivery they were prepared to do.  I specifically left work 2 hours early to be there for them for a 4:30pm delivery.  At 4:50pm, and with no sign of Frazor Electronics, I called the number I had been called by on Monday.  It went straight to voice mail.  I left a message for Jerry telling him I was waiting on him.  At 5:10pm Jerry called me back telling me that I shouldn't be calling him on his personal cellphone and that he had missed my delivery and was on his way home and that he couldn't help that he had missed me.  I asked why he hadn't called and all he basically said was if I have a problem then I must call the store and speak with Randy. 

I called the store immediately after and spoke with a gentleman who tried to help.  He took my details and said he would get Randy to call me.  I hadn't heard from Randy by 10:30am on Thursday so I called the store.  I spoke with the same gentleman I had spoken with the night before and he told me that he had told Randy about my issue and that Randy was "taking care of it".  I told him I wanted to speak with Randy.  He then told me that my TV was "on the truck" and would be delivered today.  When I asked what time it would be delivered he couldn't tell me.  I hadn't received any notification from Frazor about a delivery so asked him to get Randy to call me.  Randy called me back around 2:30pm.  I couldn't take the call but the voice message said something along the lines of "heard about your issue ... we're only human ... call me between 9am and 9:30am if you need to speak with me".  I called back this morning at exactly 9am.  I wanted to let Randy know how frustrated I was that I had been told that there would be a 4:30pm delivery on Wednesday, that I had been stood up, and about Jerry's attitude towards me when I expressed my frustration about being stood up.  Randy listened to me at first but then tried brushing my frustration aside.  I asked about Wednesday's delivery and then about the fact that my TV had been "on the truck" all day yesterday and he told me that I was wrong and that it was never on the truck.  I told him that his colleague had told me that it was and that there were clearly organizational issues that he needed to resolve in his store. 

He then became very obnoxious telling me that he won't have me mouthing off about his store and cussing at him.  I had never cussed at him!  He told me that I should be professional and didn't understand what the big deal was.  I told him that I had taken 2 hours our of my day for his company on Wednesday and had been stood up, that I was very frustrated and that I was being very professional.  He then said that I never return phone calls and I reminded him that his voice message to me said that I should call in the mornings between 9am and 9:30am and that it was exactly 9am.  He said all we want to do is get your TV to you and then never have to deal with you again and that you can do whatever you want.  I told him that his customer service was terrible and that I was very frustrated by the inefficiency of his store (4 week repair and the delivery issues).  He again said do whatever you want to do, just tell us when to deliver.  I asked when he would be able to and he said "I don't know ... maybe 3 'o clock".  I told him again that I worked, was busy and that I was not able to leave my office at 3pm.  I told him I needed him to deliver at 6pm.  He told me that he finishes early on a Friday and wasn't prepared to deliver late.  I told him that after everything, I thought that was the least he could do as customer service.  He refused and said he was busy.  Knowing that the previous "latest delivery" was 4:30pm I again agreed that I would leave work about 2 hours early to be here for the delivery.  Jerry was here at 4:30pm and returned my TV.

Firstly:  Jerry's lackadaisical attitude about missing me on Wednesday frustrated me.  Secondly:  Randy's completely unprofessional response to a customer's complaint, and complete unwillingness to want to remedy the situation  (putting himself out this time by arranging a late delivery which suited me would have gone a long way) and merely saying "we're only human" made me decide to join Angie's list to share this with everyone.

DO NOT USE FRAZOR ELECTRONICS!  You will only be as frustrated as me.  Looks like my television is working but I am not prepared to be addressed as a customer by individuals who have absolutely no customer focus.  Randy had no problem telling me to do what I want.  So, I really want everyone to know:  DO NOT USE FRAZOR ELECTRONICS! 

********

Response to Owner's response:  Granted that the technical issue occurred only after an extended play.  And to show that I'm objective and professional, I'll even acknowledge that it appears that the problem has been fixed.  So, thank you for fixing our TV.  However, that's as much as I'll concede.  Owner fails to acknowledge that within a 4 week period, I never received one phone call with an explanation of why the work order was taking as long as it did.  I reiterate:  I never cursed.  I certainly never made any personal attacks and remained very professional.  (My only comment which Owner might see as personal attack was me saying that there were clearly organizational issues in his store which he needed to resolve.  Hardly a personal attack but more like a fact which hit an open wound.)  I am no more important than any other customer and this is why this is sad because it's my belief that all customers will be treated like this.  Owner's attitude remains one where it's absolutely clear he sees no-fault.  Owner still doesn't address the core of the complaint which is the fact that after being stood up on Wednesday, and no action initiated by owner on Thursday to remedy, owner still was completely oblivious to wanting to remedy my complaint by putting himself out with a late delivery on a Friday.  I have no deeper issue in my life (thanks for your concern though) other than making good of what Owner freely offered - which was to "do whatever you want".  Hence, again, I just want to let everyone know:  DO NOT USE FRAZOR ELECTRONICS.  I'm sure there are others who can fix TV's and you'll save yourself the frustration which I've been through and still go though wi

Excellent service.  Called them on September 23, 2011 and had my TV returned and working on Thursday September 29, 2011, less than a week (5 business working days). 

Called Frazor in the afternoon and they were at my home the next morning @ 10am. Mr. Frazor replace the convergence kit and ensured all colors were alighned. He also said, you know you have HD TV. I said yes I have had it for a while - he said you have it but it is not hooked up. I couldn't believe the cable company didn't tell me cables needed to be connected. Mr. Frazor hooked it up and boy are we pleased!

He determined that the demagnetizing circuit had ceased working. He re-soldered the connection and did a thorough demagnetizing of the TV.

Serviceman arrived within 15 minutes of scheduled time and completed work in 1/2 hr. Cost was right on and I was really pleased with how fast and effortlessly the job was completed. Also, the serviceman was neatly dressed and very pleasant to deal with.

The technician arrived on time and soldered some loose components on the printed circuit board of the TV. It now works fine.

Very well. See above.