Dipple Plumbing, Electrical, Heating & Air

This company is amazing. The quote was fair. The two workers in charge of our project were on time, they explained everything in detail, they did an excellent job and were clean and efficient. Highly satisfied with this company. We will definitely use them in the future if need be. Definitely recommend.

Terrible. After telling me that they do service this type of water heater, they refused to do the job, stating that they would not install the replacement part which was supplied by the manufacturer under warranty. In other words, if I were to PURCHASE the part from them, even though I could get the part for free from the manufacturer under warranty, then they would do the job!

They were fantastic and they came immediately.

It was great arrived on time. they clean the premises.

Dipple plumbing is way over priced and they know it. I found a leak and called them out to repair it. They told me what they would do to fix it which my best guess would be $50 material and less than an hour of repair time. My assumption, including the dispatch fee which was already covered under the CAP, I’d pay under or around $200. Come do find out they want $750. They will stand by this number as a quoted by “the book.” I don’t know who they trick into paying that much but they are incredibly overpriced. When I asked if I could talk them down I was told to call the manager or the owner directly. Apparently this was a hard stance and they don’t even know what work is being done. They see a truck dispatched and a job is expected to earn xxx so that is what’s quoted. My plumber was very nice and happy to explain things to me. It is unfortunate that they have to deal with horrible management and pricing. I had hope for doing future business with this company as the HVAC team was more than reasonable to work with. Would not recommend, there are other local businesses that I’d rather support.

No problems. I did feel the service was expensive.

GREAT. Ryan discovered the problem right away and gave us options for different ways to handle it. He was courteous and professional and most importantly knew what he was doing. We will definitely call Dipple again.

Overall great experience. They came out on a holiday to determine the problem. Our technicians, Marius and Drew, were very professional and knowledgeable about the products they were installing. It took back-to-back days of hard work to get us fixed but they did a great job and took time to follow up the next day to make sure we were able to set up our thermostats with the app. I have been happy with Dipple in the past and will continue to use them. I'll also probably request Marius and Drew again.

Ryan came out and inspected our HVAC since we had trouble cooling the upstairs. He said the biggest problem was the duct work, suggesting that needed to be replaced. We decided to have our entire HVAC system replaced since the current system was 9 years old and of a low end system. Marius and Drew came out to replace the system. Considering they started on the 2 hottest days of the week, they did a great job installing the new system and reworking the ducting in the attic. They provided updates on their progress and what they were doing. They were very personable and cared about the quality of work they provided. Thanks to Marius and Drew!!

Installed in record time at competitive price. The two servicemen who installed it explained the procedure to us and were very professional and patient. We are now enjoying a more comfortable home with a system that is much more efficient. We highly recommend Dibble Plumbing and Heating.

Done quickly and efficiently. Very professional and courteous. After sending a message requesting a quote through Angie's List was contacted via phone in less than 30 minutes after request. I would definitely recommend Dipple to anyone.

The scheduling and promptness were spot on. The technician clearly knew what he was doing. He properly diagnosed the problem which was a defective TXV valve, a common problem on heat pumps. He quoted me $1585 on the repair, which intuitively felt steep. He said the part would take a couple of days to arrive. So after he left, I did some googling and called another local repair shop with a blind quote request (ie. I didn't tell them I had another quote. Just asked what it would cost to replace a TXV valve on my particular air handler model / serial number). The quote came back at $575. Yes, over a $1000 cheaper. I called Dipple back and spoke to the tech who quoted the $1585 price to ask for clarification. His response was "well, we quote our work on a fixed fee basis and that's the price for a TXV repair". I obviously declined the quote, called the other company back, and had the repair satisfactorily completed for $1000 cheaper. Just do your homework and never accept the first quote. I paid the Dipple guys their $180 trip and diagnostic fee and moved on.

It went well. All of the work performed was professional and completed in a timely manner. I would hire the technician again in the future.

Ultimately, the problem was fixed and the unit is functioning again as it should. It took a couple of trips, replacing / repairing a new item each time, but in the end the problem was resolved. They were very responsive, timely, friendly, and good workmanship. I would not hesitate to contact them again.

Jimmy was polite, professional, and did a very good job.

I removed the cold water inlet piping and the pipe nipple myself and determined that the dip tube was missing. I called Dipple at 8 AM on a Monday and was able to have a technician at my house by 11:30. The tech agreed that the dip tube needed replacing and quoted a price of $707!!! When challenged, he said that the high price is due to having to reconnect the cold water (all CPVC piping). I paid the $59 service charge (which was not mentioned when I scheduled the appointment) and refused any further work. I was able to purchase the appropriate parts at a supply store for $24 and completed the work myself in less than one hour. When I mentioned the quoted price to the staff at the supply store, they were amazed and said they knew of several good plumbers that have left these types of outfits due to the crazy high prices they charge. As reference, Dipple also provided a quote to upgrade to a tankless unit (they refused to break the quote down by parts and labor). This quote was almost twice the price provided by Piedmont Natural Gas. My advice - better NOT call Dipple!

prompt, and fixed the problem quickly.

Great. Ordered the new tankless WH Andy they came and installed two days later.

A team from Dipple Plumbing was able to do the work on the same day I called. Their truck contained all the tools, replacement parts, and pipes needed to finish the job. The plumbers were polite, professional, and cleaned up the work area in the kitchen afterwards. I would gladly call them again for any future plumbing work.

I called to ask how much it would cost to have a plumber come out and turn off the pilot light on my gas fireplace. $79 to just come to my house but they wouldn't quote what it would cost to turn the pilot light off. I can't believe it would take more than 5 minutes to do. It isn't like they need to jack the house off the foundation to turn off the fireplace pilot light. Guess I can look on Youtube to figure out how to do it myself.

Excellent. These guys are very professional. They explained all the problems and had me see them (bad wiring and extensive roots in pipes). They paid attention to the smallest details (for example, putting down new grass seed) in areas they had to dig up. They explained everything and were available for questions. They were pleasant, professional and respectful. I highly recommend them!

Craig greeted me with a smile and a handshake. I appreciated his phone call stating the time he would arrive. He removed leaves from inside my outside units, checked freon pressure, and replaced two capacitors. He checked the blower fans on both units for dust buildup and both thermostats. Filters were good. Craig inspected my water heater, but decided to let the plumber check it further. We discussed a service agreement and I signed it. Work was top of the line... Very professional, and thorough.