Concrete Service Pro LLC

"Derek, we always value all our customers thoughts and opinions so thank you for sharing. As we both agreed this was not our best work and stand by our craftmanship to ensure satisfaction. With your main concerns being the aesthetics and functionality, we did offer you a solution that would solved those concerns, make it look brand new and structurally sound. All of which, were free of charge and you it turned down. We hope we have another chance to take care of you and prove this situation was a one off."

"Thank you so much for taking the time to leave such a positive review, Austin! We are thrilled to hear that you were pleased with our work and service. Customer satisfaction is our top priority, and we always strive to stand behind our work. We appreciate your recommendation and look forward to working with you again in the future. Thank you for choosing us for your concrete project!"

"We appreciate the feedback, however we have been in constant contact with this customer from the first time we met him. This is the third time he has had the driveway replaced and we were the third company he contracted to do so. Upon seeing the driveway during our estimate we made a point to tell him that nothing was wrong with the concrete and we believed he didn't need to spend more money to replace it. However, he felt he had been wronged and we wanted to help. We gave him a very generous offer to replace the driveway as he had had a tough time with the previous contractors. Before conducting the demolition of his driveway we always inform customers that our quotes are based on what we know and what we can see of the previous work. We let the customers know up front that thicker concrete or the use of metal can change the quote based on how we must dispose of the material and then re grade the sub base for standard pour depths. Upon finding rebar and thicker concrete we had to rent a jackhammer which cost $850 for the day. WE DID NOT charge him extra for this which we normally would do because we wanted to help him out. However, when the customer decided not to use certain materials instead of giving him refund we used it as a normalizing for the jack hammer rental. We still lost money in that trade but again felt it right to take care of the customer. Upon completion he was happy. He had some concerns about the difference in color with the concrete and we told him this was normal as concrete will change color during its curing and told him to give it a few months to normalize. The concrete normalized and yet he still complained about some differences in color after the concrete would get wet. These would go away as soon as the concrete dried. The integrity of the concrete is perfect and the driveway does not have defects or ascetic issues out of the normal concrete curing. We have stayed in contact and even said we would come out to see it again in person. The concrete is in perfect condition and he unfortunately cannot be pleased. We stand behind our work and if something was truly wrong or deficient we would make it right. He got a great deal on this concrete and we have been more than communicative during this entire process. He has not been wronged and has been more than compensated. Had I run this as a normal job he would have owed me $1000 more than what he actually paid. CONTRACTORS BEWARE: this customer is not looking for good work but a way to take advantage of honest contractors who care for their customers."