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Reviews
3.06 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 17% | ||
| 33% | ||
| 17% | ||
| 0% | ||
| 33% |
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Showing 1-6 of 6 reviews
Vivian B.
Aug 2016
TV Service - Cable, Internet Service
unknown
Candy B.
Mar 2015
TV Service - Cable, Internet Service + 1 more
Charter are just cheap as a bundle and we have not had any problems with the service at all. They also have good customer service.
Richard C.
Aug 2013
TV Service - Cable
Good when it works, but be prepared for a rough time when there is a problem. Service and follow-up is frustrating and painful. Techs are rarely on-time, never follow-up, and if they can't fix it, they send out another tech (frequently a subcontractor) who starts all over again. No internal communication or coordination whatsoever.
Rachael M.
May 2013
TV Service - Cable, Internet Service
I have never had anybody at Charter Cable be rude to me but it feels like nobody is being straight. If I had an option, then I would change, I am not happy with them but I feel that I am stuck with them.
Sally M.
Aug 2012
TV Service - Cable
Their cable box, that I rent went out. We were given an appointment of 10-12...No show....Then they called and said they were on the way, 2pm. Wife sped home to meet them. NO SHOWThen I called again to find out the real story. Three different phone calls, three different stories..Then they were coming right over from 5000 Old Buncombe Rd....Two minutes from our house. No again...Two more phone calls from India...Say NO! to Charter. Their internet doesn't come close to matching their claims...OK...Then it is between 5-7...I am now shopping Direct TV
Carol F.
Apr 2012
TV Service - Cable
Except for the phone I have been with them since 1977. They service is very reliable and their internet is the best. The cable service price is high but us reliable. They are punctual after you make an appointment.
Licensing
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FAQ
Charter Cable is currently rated 3.0 overall out of 5.
No, Charter Cable does not offer free project estimates.
No, Charter Cable does not offer eco-friendly accreditations.
No, Charter Cable does not offer a senior discount.
No, Charter Cable does not offer emergency services.
No, Charter Cable does not offer warranties.