Smarr Heating & Air Conditioning LLC

He lies, doesn't use good equipment. He said they came out and checked our equipment, and lied - I was here the entire day when they said they came by and they DID NOT SHOW. They installed our system incorrectly. I would never do business with them! He flat out told us that all systems leak freon - and that is NOT true!  They also don't use HVAC diagnostic testing equipment. They want you to get past your warranty period so that you will rely on them for freon year after year.

Split system at cottage has had freon leak since installation.  They could not find leak and claim this is NORMAL.  At each maintenance visit they have added freon.   This leak has cused the system to run too much and drive up the utility bill.
I had a new company come out in Dec 2012 and they discoved location of leak immediately.  Leak is in coil which can not be repaired.  Coil must be replaced.  They also noticed fungal growth on coil and undersized returns.
Heat pump at lake house was also under service agreement.  At service appointment in Spring 2012 they did not inform us of day and time of appontment and instead did the service while no one was home by "jumping" the system from outside at the unit and by-passing the thermostat.  They checked the system in the air and heat mode, but left the system on in the constant heat mode.  The system remained in this mode for an extended period of time and much damage was done to the house and the furnishings due to the extreme heat.  A claim had to be filed with their liability insurance company to partially cover the damage expense.
When the new company went out to do their inspectionson the heat pump at lake house, they discovered that the wires to the heat strips had been cut, the return was undersized, in the wrong location, and contained mold and water.  A new return will need to be run along with supply lines that are the proper size.
Repairs for both locations will be about $2500 - $3000.
Stay away from this company!

NOTE!  As of 5/11/13, the company and I have come to an amicable agreement with regard to the above incident.