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Carolina Appliance Repair
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Carolina Appliance Repair. Service for all appliance needs.
Services we offer
Repair on major appliances
Reviews
1.04 Reviews
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Showing 1-4 of 4 reviews
Jessica C.
Dec 2022
Poor customer service. Rude!!! Waited 6 weeks for my part to come in after our first appointment. They didn't not make sure the appliance was working before they left. They broke the clips that hold my dish washer to my countertop and chipped my countertop that it was connected to. The day of the scheduled appointment they called and canceled. I was frustrated that I took off work for nothing. Then he tells me he can't reschedule me right now. When I told him I was irritated that I had to take off work he precedes to tell he will no longer deal with my service and he will send my claim back to whirlpool. Worst customer service.
Steve S.
Jun 2022
Called Maytag, they assigned Carolina Appliance Repair to come out to diagnose the problem, what a HUGE mistake this was. I wish I had read the reviews first, but I was treated with the 1 STAR service just like the rest of the the customers above. They rescheduled 2 times, they mis diagnosed the problem with the washing machine, then the owner Scott called and decided that since they had no clue what was really wrong with the washing machine (not just a guess), they were not going to work with us anymore and left, his reasoning for this was because he didn 't think they could "please me" so they were just going to quit working with us. IF they actually knew how to do their job, and did it, they wouldn't have to worry about bad reviews smf the results would speak for themselves. STAY FAR AWAY FROM THIS COMANY, YOU WILL ONLY BE DISSAPOINTED.
Joey T.
Sep 2021
Absolutely horrible. Dishwasher quit working one day so I contacted Whirlpool. They said that in order to get it fixed, a service provider was required to visit to verify the part that we knew was broken. Carolina Appliance Repair came out, spent all of 3 minutes at the house after verifying what we already knew what was broken, we paid the $95 and was told we would be contacted within 1-3 business days for price on parts and labor was a flat rate. 2 months later, they finally answer the phone and they realized they messed up. I was told I would get a refund if it turned out they didn’t contact me… 2 MORE weeks go by, I reach out to ask them what the deal was and they make it seem like it’s my fault!! Absolutely horrible service and I should have read the reviews before Whirlpool lined up a call with them. Never never again. A bunch of lying crooks
Angela V.
Oct 2020
We have a warranty company that referred them to us. Matt came out, and said he thought he fixed it. (It was not). Called back and they referred us back to warranty company. They came out a 2nd time, and replaced the part (still not working). 9 calls later, (refer back to warranty company each time then they call and don’t call when they say they will) still no fix. I feel like they were milking the warranty company. The owner called us and told us we needed to “schedule another appointment for the tech to come take a picture of the part” I was done. (Why didn’t you have the part number for the part you replaced?). At that point the owner was very rude. I suspect this company has dishonest practices, but I know they have very poor customer service and are very unprofessional.
Response from Carolina Appliance Repair
"Ok so let's start from the beginning your samsung icemaker was not cycling. We came out found the icemaker would cycle if you hit the rest button. On samsung refrigerator this usually caused by a bad icemaker . Which we replaced . We at this time also informed you that it could need the control board. You called us back and yes your extended warranty company has a policy that the call has to go back thru them. When we went to schedule, you canceled with us and had another company out who you said the icemaker we just installed was defective. Well I knew this was not the case but we ordered another icemaker and came and out installed it. We never once looked at your board to get the part number off it. So when you called back again and said it wasn't working we informed you that we needed to get the part number off of the board on the back of the unit. You said you didn't understand that and I explained it to you again. I then at that point decided since the other company that had come out told you the icemaker was defective told you that could have that company out to service it. We called your extended warranty company explained to them how you were on the phone and that we did wanna service you anymore and that we gave you a 1 star review. Hope your dealings with bussiness gets better. But have a blessed day"
Licensing
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FAQ
Carolina Appliance Repair is currently rated 1.0 overall out of 5.
No, Carolina Appliance Repair does not offer free project estimates.
No, Carolina Appliance Repair does not offer eco-friendly accreditations.
No, Carolina Appliance Repair does not offer a senior discount.
No, Carolina Appliance Repair does not offer emergency services.
No, Carolina Appliance Repair does not offer warranties.